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Retention

4 min readPayments

Are you putting payments at the heart of your membership experience?

We surveyed 500 millennial organisation members about their preferences on payment methods, billing cycles, security and more.

PDFRetention

Member Retention Bootcamp: e-Guide for fitness business leaders

6 business workouts to stretch your average membership duration and build member loyalty.

3 min readRetention

5 ways Finance & Ops teams can improve gym member retention

How your team can impact retention rate, average membership duration and member lifetime value.

4 min readRetention

How to optimise your payment strategy to prevent involuntary churn

Every month, SaaS businesses are losing 1-4% of their customers through involuntary churn.

PDFRetention

The little churn book: Advice from SaaS business leaders and investors

We've collected together advice on churn from some of the world’s most successful and outspoken investors and SaaS C-suite executives.

4 min readRetention

Churn: a quick guide for subscription businesses

Churn definitions and benchmarks from the likes of ChartMogul, Profitwell and Recurly, as well as action steps to help you tackle voluntary and involuntary churn.

4 min readRetention

Energy billing errors: The cause and the cure

Energy billing blunders hurt supplier and customer. But miscalculation is not the same as misjudgement, so the ways to prevent errors must also differ.

PDFGrowth

Free e-Guide: SaaS success across the customer lifecycle

We asked some of the most successful B2B SaaS entrepreneurs about how they scale, improve customer experiences and optimise every touch point. This is what they said.

1 min readRetention

How to reinforce your brand and boost your business - with GoCardless Plus

Having your business name on bank statements provides clarity and leads to even more reliable income, while also reducing churn.

2 min readCash flow

Football clubs: could Direct Debit increase your fanbase?

A few football clubs have started offering Direct Debit as a way for fans to spread their costs and make season tickets more affordable.

2 min readRetention

Clubs and societies: 4 simple ways to save time and do what you love

Managing a club or society is a lot of work – that’s before you even get to deciding on teams, formations or tactics. Here are our four top tips on cutting down some of this unwanted admin so you can get back to the activities you really love.

3 min readRetention

Landlords: 5 Secrets To Ensuring Your Tenants Pay On Time Every Month

As a landlord, it's absolutely vital to collect your rent payments on time each month. So what can you do if your tenants aren't paying on time? We've put together our top five tips for getting your tenants to pay their rent on time.

2 min readRetention

Gyms, health clubs and fitness businesses: Should you be using Direct Debit?

Gyms and fitness businesses of all sizes are now using Direct Debit to collect membership fees.

1 min readFinance

60% of businesses are missing out on the benefits of online payments - are you?

UK businesses have been rather slow when it comes to embracing the internet and, more specifically, online payments.

2 min readRetention

How to deal with customer concerns about Direct Debit

Are your customers reluctant to use Direct Debit? We've put together some tips on addressing the two main customer concerns...

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Seen 'GoCardless Ltd' on your bank statement? Learn more

GoCardless Ltd., Sutton Yard, 65 Goswell Road, London, EC1V 7EN, United Kingdom

GoCardless (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services. GoCardless SAS (23-25 Avenue Mac-Mahon, Paris, 75017, France), an affiliate of GoCardless Ltd (company registration number 834 422 180, R.C.S. PARIS), is authorised by the ACPR (French Prudential Supervision and Resolution Authority), Bank Code (CIB) 17118, for the provision of payment services.