CUSTOMER FIRST
With you every step of the way
Our team are here to help you maximise the value you get from GoCardless throughout your journey with us.
Taking the pain out of getting paid
At GoCardless, our mission is to take the pain out of getting paid so that you can focus on what you do best.
Our Customer Success Group exists to ensure we're delivering on that promise always!
Our Customer First approach
Our Customer First approach is focused on building a strong partnership that delivers ongoing value and helps fast track your success.
We're obsessed with delivering the best outcomes for our customers, and for us this means delivering maximum impact in minimal time.
Daniel Mooney, VP Global Customer Success Enablement, GoCardless
We're committed to a customer culture focused on...
Trust
A relationship you can rely on
Inspiration
Working together to push boundaries
Advocacy
Your voice within GoCardless
Our Customer First framework
Our Customer First framework is designed to ensure we deliver the right resource, in the right way, and at the right time; with teams and individuals mapped to your GoCardless journey and access to the information and insights you need to keep you in control.
Delivering value at every step in your GoCardless journey
Whether you join us on a contract or sign up to our online terms, our legal team will ensure our partnership begins on strong foundations with clear guidance and no room for surprises later on.
Our team will ensure you start on your best foot. Whether it be learning our product, planning a technical integration, or building a success strategy, we'll ensure you have everything you need.
We'll work with you to move over existing bank debit clients, set up any custom experience components you've requested, and ensure your business successfully passes all regulatory checks.
You're now fully set up and ready to go!
If you're looking to build out a strategy for bringing new and/or existing customers onto bank debit, we can help.
Our award winning Support team will ensure you're supported throughout your journey so you can maximise your time spent on what matters most.
We'll help you to maximise process efficiencies and drive client adoption using best practice methods within a setup that's designed around you and the needs of your business.
We'll work with you to help you maximise opportunities and ensure your growth plans become a reality.
Expert help and advice
Our team of experts and product specialists are here to ensure you have the tools you need to maximise the benefits of using GoCardless throughout your journey with us.
What our customers say
Your feedback is extremely important to us. It allows us to validate what we're doing well and to understand where we can improve.
We use multiple feedback channels to ensure we're gathering feedback throughout our GoCardless journey.
Customer satisfaction
(Industry average is 77)
Support and Services
Our team of experts are on hand to help you maximise the time focused on what you do best and ensure you're getting the most benefit from GoCardless as your preferred payments solution.