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Our customer-first approach

We’re here to support you

Our team is here to help you maximize the value you get from GoCardless throughout your journey with us.

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Taking the pain out of getting paid
Taking the pain out of getting paid

Taking the pain out of getting paid

At GoCardless, our mission is to take the pain out of getting paid so that you can focus on what you do best.

Our Customer Success Group exists to ensure we're always delivering on that promise.

Our Customer First approach
Our Customer First approach

Our Customer First approach

Our Customer First approach is focused on building a strong partnership that delivers ongoing value and fast-tracks your success.

We feel we have a true ally in GoCardless that can help us achieve our goal of making customers’ lives as simple as possible.

Mauro Bartoletti, Head of Digital Programs, Epson Europe

Our customer culture is focused on...

 Trust

Trust

A relationship you can rely on

 Inspiration

Inspiration

Working together to push boundaries

 Advocacy

Advocacy

Your voice within GoCardless

Our Customer First framework
Our Customer First framework

Our Customer First framework

Our Customer First framework is designed to ensure we deliver the right resource, in the right way, at the right time. We map teams and individuals to your GoCardless journey with access to the information and insights you need to keep you in control.

Set up your account

Delivering value at every step in your GoCardless journey

Expert help and advice

Our team of experts and product specialists are here to ensure you have the tools you need to maximise the benefits of using GoCardless throughout your journey with us.

  • Marios

    Marios

    Customer Success Manager

  • Jacqueline

    Jacqueline

    Implementation Manager

  • Wajeeha

    Wajeeha

    Customer Support Advocate

  • Amy

    Amy

    Partner Support Specialist

  • Stephanie

    Stephanie

    Account Enablement Manager

What our customers say
What our customers say

What our customers say

Your feedback is extremely important to us. It lets us validate what we're doing well and learn where we can improve.

We use multiple feedback channels to make sure we're gathering feedback throughout our GoCardless journey.

  • Optimising recurring payments

    Optimising recurring payments

    "When customers choose GoCardless, they stay with us for longer and they convert better."

  • Removing inefficiencies

    Removing inefficiencies

    "We have been able to cut out the cross-checking of payments and chasing debts."

  • Error free payments

    Error free payments

    "GoCardless ensures our transactions are accurate, easy to set up and manage."

  • Developer friendly API

    Developer friendly API

    "When your engineers want to integrate with it, you know it's a scalable solution."

  • Automating manual processes

    Automating manual processes

    “Payments now take much less time, and we have greater control and visibility.”

  • A better payment experience

    A better payment experience

    “We wanted to give our members whatever payment options they most trusted and were the most convenient.”

Support and Services
Support and Services

Support and Services

Our team of experts are on hand to help you maximize the time focused on what you do best to ensure you're getting the most from GoCardless as your preferred payments solution.

Find out more