Our customer-first approach
We’re here to support you
Our team is here to help you maximize the value you get from GoCardless throughout your journey with us.
Taking the pain out of getting paid
At GoCardless, our mission is to take the pain out of getting paid so that you can focus on what you do best.
Our Customer Success Group exists to ensure we're always delivering on that promise.
Our Customer First approach
Our Customer First approach is focused on building a strong partnership that delivers ongoing value and fast-tracks your success.
We feel we have a true ally in GoCardless that can help us achieve our goal of making customers’ lives as simple as possible.
Mauro Bartoletti, Head of Digital Programs, Epson Europe
Our customer culture is focused on...
A relationship you can rely on
Working together to push boundaries
Your voice within GoCardless
Our Customer First framework
Our Customer First framework is designed to ensure we deliver the right resource, in the right way, at the right time. We map teams and individuals to your GoCardless journey with access to the information and insights you need to keep you in control.
Delivering value at every step in your GoCardless journey
It doesn’t matter if you join us on a contract or sign up to our online terms, our legal team will make sure our partnership starts on the right foot with clear guidance and no room for surprises later on.
Expert help and advice
Our team of experts and product specialists are here to ensure you have the tools you need to maximise the benefits of using GoCardless throughout your journey with us.
What our customers say
Your feedback is extremely important to us. It lets us validate what we're doing well and learn where we can improve.
We use multiple feedback channels to make sure we're gathering feedback throughout our GoCardless journey.
Support and Services
Our team of experts are on hand to help you maximize the time focused on what you do best to ensure you're getting the most from GoCardless as your preferred payments solution.