Our customer-first approach
With you every step of the way
Our team is here to help you maximise the value you get from GoCardless throughout your journey with us.
At GoCardless, our mission is to take the pain out of getting paid so you can focus on what you do best. And our Customer Success Group exists to make sure we're delivering on that promise every day.
Putting customers first
Through our Customer First approach, we build strong partnerships with our customers – aiming to deliver ongoing value and fast-track your success.
We feel we have a true ally in GoCardless that can help us achieve our goal of making customers’ lives as simple as possible.
Mauro Bartoletti, Head of Digital Programs, Epson Europe
We're committed to a customer culture focused on...
A relationship you can rely on
Working together to push boundaries
Your voice within GoCardless
Our Customer First framework
We’ve developed our Customer First framework to ensure we deliver the right resource, in the right way, and at the right time. That means you’ll have access to the people, information and insights you need to stay in control throughout your GoCardless journey.
Delivering value at every step in your GoCardless journey
Whether you join GoCardless on a contract or sign up to our online terms, our legal team will ensure our partnership starts on solid footing. We make things clear from day one, with no room for surprises down the track.
Expert help and advice
Our team of experts and product specialists are here to ensure you have the tools you need to maximise the benefits of using GoCardless throughout your journey with us.
What our customers say
Your feedback is extremely important to us. It allows us to validate what we're doing well and to understand where we can improve.
We use multiple feedback channels to ensure we're gathering feedback throughout our GoCardless journey.
Support and Services
Our team of experts are on hand to help you maximise the time focused on what you do best and ensure you're getting the most benefit from GoCardless as your preferred payments solution.