Frequently asked questions

Paid with GoCardless? Read our FAQ for customers

Overview

How can I use GoCardless?

There are three ways to use GoCardless:

  • Our dashboards - Set up and manage ACH debit payments with your customers using our simple online dashboard.
  • Our software partnerships - We work with a growing list of partners, so you can take payments within the online services you already use.
  • Our clean, RESTful API - Integrate GoCardless into your website using our REST API.

Who is GoCardless for?

GoCardless is the first global network for recurring payments, and is for anyone who wants to take payments directly from the bank account of customers in more than 30 countries, including in the USA, the UK, the Eurozone, Sweden, Denmark, Australia, New Zealand and Canada. You can also collect payments in your customers’ currency and settle in your own, at the real exchange rate.

Our easy-to-use dashboards and powerful API make GoCardless a robust platform for everyone from innovative start-ups to multi-national corporations.

GoCardless has integrated with over 200 of the most popular billing platforms, CRMs, accounting software providers, and more to enable easy recurring payment collection. Find out more here.

What can I not use GoCardless for?

GoCardless is great for many use cases. However, there are some limitations with our service. We aren’t able to:

  • Let you take credit card payments - however you can use another payment provider alongside GoCardless.
  • Let you accept instant payments - ACH debit payments take 3-5 working days to clear, so they’re not ideal for goods that need to be shipped quickly.

We’re able to accept most kinds of customers but there are some exceptions - for full details, see our restricted activities page.

Are there any limits on the amount I can collect?

There are no limits on how many transactions you can make.

There is, however, a limit on the maximum amount that can be collected in a single transaction. These are:

  • USA $5,000 USD
  • UK £5000 GBP (with a minimum transaction amount of £1)
  • Australia $10,000 AUD
  • New Zealand $10,000 NZD
  • Canada $5,000 CAD
  • Eurozone €5000 EUR
  • Sweden kr.50,000 SEK
  • Denmark kr.50,000 DKK

We may be able to increase these limits with additional verification checks.

How do I receive funds I have collected with GoCardless?

The funds collected are paid directly into your company's bank account.

With GoCardless, our fees are deducted automatically.

With GoCardless Pro, we’ll send you an invoice for your fees.

When do I receive my payment?

All payments are paid out 2 working days from when the payment was collected.

We don’t hold back any of your funds in reserve.

Do you take credit or debit cards?

No, GoCardless is an ACH debit company.

Why is GoCardless better than the other options I’m considering?

Below are just some of the reasons why people choose us:

  • Reduced administration - Collect recurring and one-off payments automatically, or at the click of a button. We manage everything else for you.
  • Transparent pricing - We charge 2% per US transaction + USD 0.25. We charge 1% per UK & Eurozone transaction +20p, capped at £4.
  • Powerful tools that suit you - Everything you need to get set up, collect and manage ACH debit payments with our simple online tool or REST API.
  • The personal touch - Our support team prides itself on being there to help whenever you need us.


GoCardless Ltd., 600 California St, San Francisco, CA 94108, USA

GoCardless is regulated by the Financial Conduct Authority in the United Kingdom as an Authorised Payment Institution to collect payments across Europe.