Frequently asked questions

Paid with GoCardless? Read our FAQ for customers

Supported browsers

GoCardless supports modern browsers that receive regular updates to improve performance and address security issues. We recommend that all our visitors ensure that they are using up-to-date versions of the following browsers for an optimal experience.

Our browser support policy applies to GoCardless websites including:

Desktop (Windows, Mac, Linux)

  • Google Chrome
  • Mozilla Firefox
  • Apple Safari
  • Microsoft Edge

Mobile (iOS, Android)

  • Apple Safari
  • Google Chrome

Issues you may experience using old browsers

If you are using a modern and up-to-date browser and you experience any of these issues then please contact our support team to report it.

Pages do not load or are blank

Old browsers lack the necessary features that are required to load a page.

Page loads but buttons cannot be clicked

Sometimes, old browsers will manage to load a page but, soon after, it becomes unresponsive. Trying to click a button, open a dropdown or play a video may not work.


GoCardless Ltd., 353 Sacramento St 9th Floor, San Francisco, CA 94111, US

GoCardless is regulated by the Financial Conduct Authority in the United Kingdom as an Authorised Payment Institution to collect payments across Europe.