Paid with GoCardless? Read our FAQ for customers
If a customer receives a refund they are not entitled to, they must pay it back at the organization’s request. Dispute resolution takes place outside of the ACH debit plan.
There is no need to talk to your bank either. We provide you with everything you need to sign up online and start taking payments.
ACH debit is particularly good for:
Unlike card payments, ACH debits don’t clear instantly. Instead, it takes 3 days to set up each new payer, and to collect from payers who you currently have an ACH debit relationship with.
Once GoCardless has collected payment from your customer we hold the money for 2 working days before sending it directly to your bank account.
Yes - although ACH debit is most well-known for recurring payments, it can also be used to collect one-off payments.
Yes - GoCardless has experience managing the entire transfer process for several large merchants. Your existing customers won’t need to take any action whatsoever, and we offer this service free of charge.
GoCardless is regulated by the Financial Conduct Authority in the United Kingdom as an Authorised Payment Institution to collect payments across Europe.