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Reduce churn

30% of your churn is involuntary, stemming from failed payments. With GoCardless, maximise payment success and retain your customers for longer.

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Reduce churn
Reduce churn
30% of your churn is involuntary
30% of your churn is involuntary

30% of your churn is involuntary

The average GoCardless payment failure rate at the first attempt is just 2.9%. If a payment does fail, Success+ uses payment intelligence to retry payments on the best day for each customer. 30% of that churn is involuntary, typically caused by failed credit and debit card payments. It occurs when a card is lost or stolen, it expires, or the customer’s bank rejects the payment.

We didn’t want recurring card payments because as soon as the card expires, you lose that donor.

Charlotte Hillenbrand, Executive Director of Innovation & Digital, Comic Relief

Is it time to rethink your payment strategy?
Is it time to rethink your payment strategy?

Is it time to rethink your payment strategy?

On average, businesses with B2C revenue see 16-20% their failed payments turn into bad debt, while B2B businesses see 11%-15% turn into bad debt.

This startling statistic was uncovered in a Forrester Consulting survey of 700 payment decision-makers.

Read the new report to get all the insights, as well as recommendations for how to overcome your payment challenges.

Read the full report

Reduce failed payments to as low as 0.9%

The average GoCardless payment failure rate at the first attempt is just 2.9%. If a payment does fail, Success+ uses payment intelligence to retry payments on the best day for each customer.

Reduce failed payments to as low as 0.9%
Reduce failed payments to as low as 0.9%

Pull-based payment collection

GoCardless is built on bank debit, a pull-based, bank-to-bank payment method that allows businesses to pull payments directly from their customers’ bank accounts.

Low payment failure rates

With GoCardless, around 97.5% of payments will be collected successfully at the first time of asking. With real-time reporting, know instantly when a payment does fail so you can take action.

Intelligent retries

Success+ uses payment intelligence to retry payments on the best day for each customer. Recover, on average, 70% of failed payments.

Optimise your payments with Success+
Optimise your payments with Success+

Optimise your payments with Success+

Success+ does the heavy lifting, calculating the best day to retry a payment, automating the retries and tracking the results. 89% of businesses said Success+ saves them time. Learn more

Local payments, global reach
Local payments, global reach

Local payments, global reach

No matter where your customers are in the world, make paying your business quick and simple. With GoCardless, offer a trusted payment method and localise your payment pages for more than 30 countries including the UK, Eurozone countries, the USA and Australia.

We have a payment failure rate of only 0.4%, and many of those are rectified instantly upon retrying the payment.

Damian Clements, Finance Director, Yorkshire Energy

"Getting everything live was totally painless"
"Getting everything live was totally painless"

"Getting everything live was totally painless"

The British Journal of Photography is a renowned photography magazine with subscribers based all over the world. Using GoCardless, BJOP has been able to increase renewal rate from 60 to 90%, and transform its online offering into an end-to-end subscription model.

Read the full story

Trusted by over 70,000 businesses of all sizes

Optimising recurring payments

Optimising recurring payments

"When customers choose GoCardless, they stay with us for longer and they convert better."

International coverage

International coverage

“We use a single integration for Direct Debit in the UK, Sweden and Germany”

67% reduction in debtor days

67% reduction in debtor days

“The whole accounting process is faster and we’ve eliminated billing errors."

Preferred by customers

Preferred by customers

“70% of our European customers have chosen GoCardless over credit card to make their payments.”

90% renewal rate

90% renewal rate

"We wanted an end-to-end subscription model. GoCardless helps make that possible."

50-85% adoption

50-85% adoption

“For us, it means we get paid reliably and on time with better visibility into our payments data.”

Want to learn more?

Contact sales

Speak to our payment experts today about your payment challenges, and see how we can help.

Contact sales