GoCardless for enterprise businesses
30% of your churn is involuntary, stemming from failed payments. With GoCardless, maximize payment success and retain your customers for longer.
30% of your churn is involuntary
Churn is a concern for every subscription business. Every subscriber that churns is a source of recurring revenue lost, and acquiring a new customer is up to 25x more expensive than retaining an existing one. 30% of that churn is involuntary, typically caused by failed credit and debit card payments. It occurs when a card is lost or stolen, it expires, or the customer’s bank rejects the payment.
We’ve had fewer than a dozen payment failures since we started using GoCardless eight months ago, which is really impressive.
Patrick Hughes, (Former) Assistant Corporate Controller, Autotask
Reduce failed payments to as low as 0.5%
The average GoCardless payment failure rate at the first attempt is just 2.5%. Optimise your payments even further, using Success+ to retry those that do fail.
Pull-based payment collection
GoCardless is built on bank debit, a pull-based, bank-to-bank payment method that allows businesses to pull payments directly from their customers’ bank accounts.
Low payment failure rates
With GoCardless, around 97.3% of payments will be collected successfully at the first time of asking. With real-time reporting, know instantly when a payment does fail so you can take action.
Sit back and let Success+ retry payments on the optimal day to collect from each customer. Recover up to 76% of any payments that do fail with Success+.
Optimize your payments with Success+
Success+ does all the heavy lifting, calculating the best time to retry a payment and tracking which payments have been successfully collected. 89% of businesses said Success+ saves them time.
Fully-customizable payment pages
Provide your customers with a seamless, on-brand, and high-converting payment experience as soon as they start doing business with you.
We have a payment failure rate of only 0.4%, and many of those are rectified instantly upon retrying the payment.
Damian Clements, Finance Director, Yorkshire Energy
"Getting everything live was totally painless"
The British Journal of Photography is a renowned photography magazine with subscribers from all over the world. Using GoCardless, BJOP has increased its renewal rate from 60 to 90%, and transformed its online offering into an end-to-end subscription model.
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Speak to our payment experts today about your payment challenges to see how we can help.