Skip to content
Go to GoCardless homepage
PricingDeveloper API
LoginSign up
BreadcrumbResources

Retention

3 min readRetention

10 Customer Retention Strategies to Boost Customer Loyalty

Our top customer retention strategies to keep customers engaged with your brand.

3 min readRetention

How to Reduce Customer Churn

Churn reduction is one of the biggest challenges in Saas, here are our top tips.

3 min readRetention

How to Calculate Late Payment Interest

For many businesses, late payments aren’t the exception, they’re the rule...

3 min readRetention

Your top questions about churn answered

We searched for the most-asked questions about churn. Here are the answers.

PDFRetention

The SaaS Churn Bible – eBook in association with Chargify

If customers churn just as fast as they convert, your recurring revenue will never be able to reach its true potential. Download this guide for actionable tips on managing churn from seasoned SaaS leaders.

2 min readPayments

What can Australian sporting clubs learn from the Premier League about recurring payments?

Australian sporting clubs have long looked to overseas sporting codes for ways in which to improve their operations and fan experiences. The UK’s Premier League is a good example of where clubs lead the way on payment strategies.

PDFRetention

The SaaS Churn Bible – eBook in association with Chargify

Seasoned SaaS leaders share insights and actionable tips to help Australian businesses manage and combat churn.

PDFRetention

The little book of churn: Advice from SaaS business leaders and investors

SaaS leaders and investors share advice and insights on churn.

1 min readPayments

Video: Can you pay by credit or debit card through GoCardless?

As GoCardless specialises in bank to bank payments, using Direct Debit schemes around the world, you can’t use us to process card payments. In this video, Joe Robins discusses the three main reasons why this is and how this benefits out customers.

PDFRetention

The SaaS Churn Bible – eBook in association with Chargify

Everything US businesses need to know about identifying and combating churn.

2 min readPayments

How Direct Debit can drive key subscription metrics

How can Direct Debit impact the numbers you care about most? Find out as we explain the relationship between Direct Debit and three key subscription success metrics.

3 min readCash flow

6 reasons to integrate GoCardless with your fitness software

From reducing admin to providing a better customer experience, here are the 6 most important reasons to integrate GoCardless with your existing software.

PDFGrowth

How do millennials want to pay for exercise?

We surveyed 1000 millennials about their billing and payment preferences – this is what they said

4 min readPayments

Are you putting payments at the heart of your membership experience?

We surveyed 500 millennial organisation members about their preferences on payment methods, billing cycles, security and more.

PDFRetention

Member Retention Bootcamp: e-Guide for fitness business leaders

6 business workouts to stretch your average membership duration and build member loyalty.

3 min readRetention

5 ways Finance & Ops teams can improve gym member retention

How your team can impact retention rate, average membership duration and member lifetime value.

4 min readRetention

How to optimise your payment strategy to prevent involuntary churn

Every month, SaaS businesses are losing 1-4% of their customers through involuntary churn.

PDFRetention

The little churn book: Advice from SaaS business leaders and investors

We've collected together advice on churn from some of the world’s most successful and outspoken investors and SaaS C-suite executives.

4 min readRetention

Churn: a quick guide for subscription businesses

Churn definitions and benchmarks from the likes of ChartMogul, Profitwell and Recurly, as well as action steps to help you tackle voluntary and involuntary churn.

4 min readRetention

Energy billing errors: The cause and the cure

Energy billing blunders hurt supplier and customer. But miscalculation is not the same as misjudgement, so the ways to prevent errors must also differ.

PDFGrowth

Free e-Guide: SaaS success across the customer lifecycle

We asked some of the most successful B2B SaaS entrepreneurs about how they scale, improve customer experiences and optimise every touch point. This is what they said.

1 min readRetention

How to reinforce your brand and boost your business - with GoCardless Plus

Having your business name on bank statements provides clarity and leads to even more reliable income, while also reducing churn.

Interested in automating the way you get paid? GoCardless can help

Contact sales