Retention
![How Do Retainers Work for Consultants?](https://images.ctfassets.net/40w0m41bmydz/4oLG74m0hCJ9cPt8YqAJqT/0cecb6cf022a2e636a2a5cc31c7f76f0/CDT-878_Organic_content_thumbnail_retention_02.png?w=680&h=384&q=50&fm=png)
Is a consultant retainer contract right for you?
![4 takeaways from our discussion about churn with Amy Konary, Subscribed Institute](https://images.ctfassets.net/40w0m41bmydz/1K0siHflHvUsjn0bWJMVFH/b1c3af0a7464427fc344679eaa1096ca/MasteringPayments_DissectingChurn_LP_Thumbnail.jpg?w=680&h=383&fl=progressive&q=50&fm=jpg)
Find out some of the key findings from our discussion on customer churn
![What are the consequences of failed payments?](https://images.ctfassets.net/40w0m41bmydz/6G8SnQx0WO5rHMKUsqK3pD/6e4e880443a28f7507cacf9cdc263c85/CDT-878_Organic_content_thumbnail_retention_01.png?w=680&h=384&q=50&fm=png)
Discover how payment failures can impact your business.
![4 ways GoCardless can improve your customer retention](https://images.ctfassets.net/40w0m41bmydz/75fbEi5TKY9BC5i5kzsTKc/fa036ce329b880ecda4abd97d14fcc47/BD-36-thumbnail-X-ways-GoCardless-reduces-churn.png?w=680&h=383&q=50&fm=png)
Discover how GoCardless can help you to keep more customers.
![The 8 payment dimensions: Churn](https://images.ctfassets.net/40w0m41bmydz/5VwYQ6xhBzj9eVxwJzxya0/f2e48dbdabb02198e598f2ae0b68e8b4/CDT-1374_Churn_Thumbnail__2_.jpg?w=680&h=385&fl=progressive&q=50&fm=jpg)
Discover how you can tackle involuntary churn to improve CLV.
![What Is Involuntary Churn?](https://images.ctfassets.net/40w0m41bmydz/4oLG74m0hCJ9cPt8YqAJqT/0cecb6cf022a2e636a2a5cc31c7f76f0/CDT-878_Organic_content_thumbnail_retention_02.png?w=680&h=384&q=50&fm=png)
Don’t let involuntary churn limit your business growth.
![Ways for Small Businesses to Reduce Churn Rate](https://images.ctfassets.net/40w0m41bmydz/5xFvgvKKPk8PUdxig1s530/da8fddbd3b722f4842a3271aa1d76e07/CDT-878_Organic_content_thumbnail_retention_03.png?w=680&h=384&q=50&fm=png)
Discover the best ways to reduce churn rate and improve retention.
![What Is Churn Rate?](https://images.ctfassets.net/40w0m41bmydz/6G8SnQx0WO5rHMKUsqK3pD/6e4e880443a28f7507cacf9cdc263c85/CDT-878_Organic_content_thumbnail_retention_01.png?w=680&h=384&q=50&fm=png)
![What Is Churn Rate?](https://images.ctfassets.net/40w0m41bmydz/5xFvgvKKPk8PUdxig1s530/da8fddbd3b722f4842a3271aa1d76e07/CDT-878_Organic_content_thumbnail_retention_03.png?w=680&h=384&q=50&fm=png)
![[On-demand webinar] The road to success: introducing our new payment intelligence product](/content-platform/static/816e9048c2a134da3e79b8677556ad0f/c3dac/gocardless-hero.png)
Watch our free webinar and discover how recurring payment intelligence can help reduce your payment failures.
![Small business guide to business ethics](https://images.ctfassets.net/40w0m41bmydz/4oLG74m0hCJ9cPt8YqAJqT/0cecb6cf022a2e636a2a5cc31c7f76f0/CDT-878_Organic_content_thumbnail_retention_02.png?w=680&h=384&q=50&fm=png)
Learn how business ethics can help shape your business for the better
![Analysing and reducing customer churn in 2021](https://images.ctfassets.net/40w0m41bmydz/4oLG74m0hCJ9cPt8YqAJqT/0cecb6cf022a2e636a2a5cc31c7f76f0/CDT-878_Organic_content_thumbnail_retention_02.png?w=680&h=384&q=50&fm=png)
Learn how to reduce your customer churn rate for better retention
![Subscriptions make payment digitization imperative](https://images.ctfassets.net/40w0m41bmydz/3wXnAaKHO6G2Ve7eqMOB2u/2ada9eb68ee70b11468d6b34ba7859f1/CDT-1358_Forrester_spotlight_blog_post__1_.jpg?w=680&h=385&fl=progressive&q=50&fm=jpg)
US payment decision makers share: payment optimization in a post-Covid era.
![Changing Your SaaS Pricing Model](https://images.ctfassets.net/40w0m41bmydz/29QbOHiWf7BmGT4qi7Q9as/f2c201dbcea29392fa7c98cf52d781b4/CDT-878_Organic_content_thumbnail_subscription_03.png?w=680&h=384&q=50&fm=png)
Get the inside track on how to reprice your SaaS products and services.
![What does distinctive competence mean for my business?](https://images.ctfassets.net/40w0m41bmydz/5xFvgvKKPk8PUdxig1s530/da8fddbd3b722f4842a3271aa1d76e07/CDT-878_Organic_content_thumbnail_retention_03.png?w=680&h=384&q=50&fm=png)
Explore our distinctive competence definition for businesses, right here.
![The payment success index 2020: a North American spotlight](https://images.ctfassets.net/40w0m41bmydz/2e9gukRR7824U33dHisSN9/5353b135db8f31b574e12c906628ba35/CDT-1131-Benchmark-Reports-Regional-Blog-NA-Cover-LOW.jpg?w=680&h=385&fl=progressive&q=50&fm=jpg)
How do North American payment failure rates compare to the global benchmark?
![The payment success index 2020: a North American spotlight](https://images.ctfassets.net/40w0m41bmydz/2e9gukRR7824U33dHisSN9/5353b135db8f31b574e12c906628ba35/CDT-1131-Benchmark-Reports-Regional-Blog-NA-Cover-LOW.jpg?w=680&h=385&fl=progressive&q=50&fm=jpg)
How do North American payment failure rates compare to the global benchmark?
![What is customer attrition and how do you reduce it?](https://images.ctfassets.net/40w0m41bmydz/6xWIJ7Xp1Op74Tc6YycJuT/e1fd55d1161d5ea7516d983994c0d5cb/CDT-878_Organic_content_thumbnail_retention_04.png?w=680&h=384&q=50&fm=png)
Customer attrition refers to the loss of customers by a business.
![How to calculate annual churn rate](https://images.ctfassets.net/40w0m41bmydz/6G8SnQx0WO5rHMKUsqK3pD/6e4e880443a28f7507cacf9cdc263c85/CDT-878_Organic_content_thumbnail_retention_01.png?w=680&h=384&q=50&fm=png)
Want to learn how to calculate annual churn rate? Find out here.
![What is customer retention?](https://images.ctfassets.net/40w0m41bmydz/5xFvgvKKPk8PUdxig1s530/da8fddbd3b722f4842a3271aa1d76e07/CDT-878_Organic_content_thumbnail_retention_03.png?w=680&h=384&q=50&fm=png)
Find out how to measure customer loyalty and retention with our useful guide.
![Webinar Recap: How to boost subscription growth with better payment experiences](https://images.ctfassets.net/40w0m41bmydz/3iZS3lDnXkHZ5LdclCF8jX/6a78f5cce4287990c30ed89ebc330d55/CDT-971_NA_SaaS_Webinar_Slide-1920x10801584004436866.jpg?w=680&h=383&fl=progressive&q=50&fm=jpg)
Three main strategies to boost growth
![Customer Engagement Solutions for SaaS Companies](https://images.ctfassets.net/40w0m41bmydz/6xWIJ7Xp1Op74Tc6YycJuT/e1fd55d1161d5ea7516d983994c0d5cb/CDT-878_Organic_content_thumbnail_retention_04.png?w=680&h=384&q=50&fm=png)
Our top tips for building an effective customer engagement strategy.
![10 Customer Retention Strategies to Boost Customer Loyalty](https://images.ctfassets.net/40w0m41bmydz/5xFvgvKKPk8PUdxig1s530/da8fddbd3b722f4842a3271aa1d76e07/CDT-878_Organic_content_thumbnail_retention_03.png?w=680&h=384&q=50&fm=png)
Our top customer retention strategies to keep customers engaged with your brand.
![The SaaS Churn Bible – eBook in association with Chargify](https://images.ctfassets.net/40w0m41bmydz/2cIBWEnSatYy6pS6ouo7nw/b2376bc613ee56a00fc43f5b975e5a4c/guides_images_post-covers_saas-churn-bible-us.jpg?w=680&h=233&fl=progressive&q=50&fm=jpg)
Seasoned SaaS leaders share insights and actionable tips to help US businesses manage and combat churn.