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Retention

3 min readPayments

What are the consequences of failed payments?

Discover how payment failures can impact your business.

3 min readRetention

Shopping Cart vs Checkout Abandonment

Discover the key differences between shopping cart and checkout abandonment.

2 min readRetention

How Do Retainers Work for Consultants?

Is a consultant retainer contract right for you?

3 min readEnterprise

4 ways GoCardless can improve your customer retention

Discover how GoCardless can help you to keep more customers.

3 min readRetention

Stages of the SaaS Customer Life Cycle

Discover the customer life cycle stages from awareness to referral.

3 min readEnterprise

The 8 payment dimensions: Churn

Discover how you can tackle involuntary churn to improve CLV.

2 min readRetention

Customer Retention Strategies

Create a rewarding, personalised experience to improve your customer retention.

3 min readRetention

Analysing and reducing customer churn in 2021

Learn how to reduce your customer churn rate for better retention

4 min readSubscription

7 subscription metrics you need to be tracking in 2020

LTV. Churn. MRR. What else are you missing?

3 min readRetention

10 Customer Retention Strategies to Boost Customer Loyalty

Our top customer retention strategies to keep customers engaged with your brand.

3 min readSubscription

Changing Your SaaS Pricing Model

Get the inside track on how to reprice your SaaS products and services.

2 min readRetention

What does distinctive competence mean for my business?

Explore our distinctive competence definition for businesses, right here.

3 min readRetention

What is customer attrition and how do you reduce it?

Customer attrition refers to the loss of customers by a business.

2 min readRetention

How to calculate annual churn rate

Want to learn how to calculate annual churn rate? Find out here.

3 min readRetention

What is customer retention?

Find out how to measure customer loyalty and retention with our useful guide.

2 min readAccountants

What do net 30 payment terms mean?

Our full guide to net 30 payment terms for businesses.

2 min readSubscription

How to improve subscription renewal rates

Find out how to calculate, measure, improve renewal rates for your Saas business

2 min readPayments

What can Australian sporting clubs learn from the Premier League about recurring payments?

Australian sporting clubs have long looked to overseas sporting codes for ways in which to improve their operations and fan experiences. The UK’s Premier League is a good example of where clubs lead the way on payment strategies.

PDFRetention

The SaaS Churn Bible – eBook in association with Chargify

Seasoned SaaS leaders share insights and actionable tips to help Australian businesses manage and combat churn.

PDFRetention

The little book of churn: Advice from SaaS business leaders and investors

SaaS leaders and investors share advice and insights on churn.

3 min readRetention

How to optimise your payment strategy to prevent involuntary churn

Every month, SaaS businesses are losing 1-4% of their customers through involuntary churn.

4 min readRetention

Churn: a quick guide for subscription businesses

Churn definitions and benchmarks from the likes of ChartMogul, Profitwell and Recurly, as well as action steps to help you tackle voluntary and involuntary churn.