Retention
![What are the consequences of failed payments?](https://images.ctfassets.net/40w0m41bmydz/6G8SnQx0WO5rHMKUsqK3pD/0ff357104302ae974003459e0aafbc17/CDT-878_Organic_content_thumbnail_retention_01.png?w=680&h=384&q=50&fm=png)
Discover how payment failures can impact your business.
![Shopping Cart vs Checkout Abandonment](https://images.ctfassets.net/40w0m41bmydz/6xWIJ7Xp1Op74Tc6YycJuT/6cd9c2df38275ea0d3acd91b268eaf7e/CDT-878_Organic_content_thumbnail_retention_04.png?w=680&h=384&q=50&fm=png)
Discover the key differences between shopping cart and checkout abandonment.
![How Do Retainers Work for Consultants?](https://images.ctfassets.net/40w0m41bmydz/4oLG74m0hCJ9cPt8YqAJqT/07713d06291768e19aa9feb6b3415ca9/CDT-878_Organic_content_thumbnail_retention_02.png?w=680&h=384&q=50&fm=png)
Is a consultant retainer contract right for you?
![4 ways GoCardless can improve your customer retention](https://images.ctfassets.net/40w0m41bmydz/75fbEi5TKY9BC5i5kzsTKc/d1933012812f37b7e9c20ed20d45f6a7/BD-36-thumbnail-X-ways-GoCardless-reduces-churn.png?w=680&h=383&q=50&fm=png)
Discover how GoCardless can help you to keep more customers.
![Stages of the SaaS Customer Life Cycle](https://images.ctfassets.net/40w0m41bmydz/6G8SnQx0WO5rHMKUsqK3pD/0ff357104302ae974003459e0aafbc17/CDT-878_Organic_content_thumbnail_retention_01.png?w=680&h=384&q=50&fm=png)
Discover the customer life cycle stages from awareness to referral.
![The 8 payment dimensions: Churn](https://images.ctfassets.net/40w0m41bmydz/5VwYQ6xhBzj9eVxwJzxya0/b9e258c5a2a251c1dbbfbe649bce4bc8/CDT-1374_Churn_Thumbnail__2_.jpg?w=680&h=385&fl=progressive&q=50&fm=jpg)
Discover how you can tackle involuntary churn to improve CLV.
![Customer Retention Strategies](https://images.ctfassets.net/40w0m41bmydz/6xWIJ7Xp1Op74Tc6YycJuT/6cd9c2df38275ea0d3acd91b268eaf7e/CDT-878_Organic_content_thumbnail_retention_04.png?w=680&h=384&q=50&fm=png)
Create a rewarding, personalised experience to improve your customer retention.
![Analysing and reducing customer churn in 2021](https://images.ctfassets.net/40w0m41bmydz/4oLG74m0hCJ9cPt8YqAJqT/07713d06291768e19aa9feb6b3415ca9/CDT-878_Organic_content_thumbnail_retention_02.png?w=680&h=384&q=50&fm=png)
Learn how to reduce your customer churn rate for better retention
![7 subscription metrics you need to be tracking in 2020](https://images.ctfassets.net/40w0m41bmydz/29rex273x1ud8jTFIlga4f/fd52553fc19459b7a01429204fc4e493/Thumbnail_2475x1400_copy_7.jpg?w=680&h=385&fl=progressive&q=50&fm=jpg)
LTV. Churn. MRR. What else are you missing?
![10 Customer Retention Strategies to Boost Customer Loyalty](https://images.ctfassets.net/40w0m41bmydz/5xFvgvKKPk8PUdxig1s530/6fe1cb17784eb9af46855b5186ee93ff/CDT-878_Organic_content_thumbnail_retention_03.png?w=680&h=384&q=50&fm=png)
Our top customer retention strategies to keep customers engaged with your brand.
![Changing Your SaaS Pricing Model](https://images.ctfassets.net/40w0m41bmydz/29QbOHiWf7BmGT4qi7Q9as/5b646d19e8e8cac8ddad41e60ea0c0cd/CDT-878_Organic_content_thumbnail_subscription_03.png?w=680&h=384&q=50&fm=png)
Get the inside track on how to reprice your SaaS products and services.
![What does distinctive competence mean for my business?](https://images.ctfassets.net/40w0m41bmydz/5xFvgvKKPk8PUdxig1s530/6fe1cb17784eb9af46855b5186ee93ff/CDT-878_Organic_content_thumbnail_retention_03.png?w=680&h=384&q=50&fm=png)
Explore our distinctive competence definition for businesses, right here.
![What is customer attrition and how do you reduce it?](https://images.ctfassets.net/40w0m41bmydz/6xWIJ7Xp1Op74Tc6YycJuT/6cd9c2df38275ea0d3acd91b268eaf7e/CDT-878_Organic_content_thumbnail_retention_04.png?w=680&h=384&q=50&fm=png)
Customer attrition refers to the loss of customers by a business.
![How to calculate annual churn rate](https://images.ctfassets.net/40w0m41bmydz/6G8SnQx0WO5rHMKUsqK3pD/0ff357104302ae974003459e0aafbc17/CDT-878_Organic_content_thumbnail_retention_01.png?w=680&h=384&q=50&fm=png)
Want to learn how to calculate annual churn rate? Find out here.
![What is customer retention?](https://images.ctfassets.net/40w0m41bmydz/5xFvgvKKPk8PUdxig1s530/6fe1cb17784eb9af46855b5186ee93ff/CDT-878_Organic_content_thumbnail_retention_03.png?w=680&h=384&q=50&fm=png)
Find out how to measure customer loyalty and retention with our useful guide.
![What do net 30 payment terms mean?](https://images.ctfassets.net/40w0m41bmydz/2YEFkanHJwH4sE2GUT0yqi/b46f06bdbc6abad7e7b7ceec94b34ca6/CDT-878_Organic_content_thumbnail_accounting_01.png?w=680&h=384&q=50&fm=png)
Our full guide to net 30 payment terms for businesses.
![How to improve subscription renewal rates](https://images.ctfassets.net/40w0m41bmydz/6xWIJ7Xp1Op74Tc6YycJuT/6cd9c2df38275ea0d3acd91b268eaf7e/CDT-878_Organic_content_thumbnail_retention_04.png?w=680&h=384&q=50&fm=png)
Find out how to calculate, measure, improve renewal rates for your Saas business
![What can Australian sporting clubs learn from the Premier League about recurring payments?](https://images.ctfassets.net/40w0m41bmydz/6h4R3QheMOij7ajQwPUzMf/9964cd8e774a34769f96db0f59f644fd/guides_images_post-thumbnails_cash-flow-tips.jpg?w=680&h=401&fl=progressive&q=50&fm=jpg)
Australian sporting clubs have long looked to overseas sporting codes for ways in which to improve their operations and fan experiences. The UK’s Premier League is a good example of where clubs lead the way on payment strategies.
![The SaaS Churn Bible – eBook in association with Chargify](https://images.ctfassets.net/40w0m41bmydz/6zWC9HFnxWzkCHIQghjAbA/7b8f1f35967195c41e3cca1f2a2b2362/saas-churn-bible-anz.jpg?w=680&h=233&fl=progressive&q=50&fm=jpg)
Seasoned SaaS leaders share insights and actionable tips to help Australian businesses manage and combat churn.
![The little book of churn: Advice from SaaS business leaders and investors](https://images.ctfassets.net/40w0m41bmydz/2btXszDXT5dkdLP13wpFHv/10e37916a5791e1d05f2d16cf44422b4/guides_images_post-covers_saas-churn-quotes-aus.jpg?w=680&h=233&fl=progressive&q=50&fm=jpg)
SaaS leaders and investors share advice and insights on churn.
![How to optimise your payment strategy to prevent involuntary churn](https://images.ctfassets.net/40w0m41bmydz/5mZBonT4PBjG1rN8DYjwi7/0cf79b627c28f6f79a0444825685b692/guides_images_post-thumbnails_payments-involuntary-churn.jpg?w=680&h=401&fl=progressive&q=50&fm=jpg)
Every month, SaaS businesses are losing 1-4% of their customers through involuntary churn.
![Churn: a quick guide for subscription businesses](https://images.ctfassets.net/40w0m41bmydz/1JNDsO2ydodXQ7x1lrJr8Z/57c9c1acb5475ff89a4c73c8053c4d07/guides_images_post-thumbnails_intro-to-churn.jpg?w=680&h=401&fl=progressive&q=50&fm=jpg)
Churn definitions and benchmarks from the likes of ChartMogul, Profitwell and Recurly, as well as action steps to help you tackle voluntary and involuntary churn.