Privacy Centre

Payers

Our privacy practices for people who make payments using GoCardless

Who is GoCardless?

GoCardless provides the technology and other services that help merchants around the world process payments for their goods or services. 

If you have a question about how we handle your personal data, you can reach us at: 

GoCardless Ltd., Sutton Yard, 65 Goswell Road, London EC1V 7EN, United Kingdom

Contact the Data Protection Officer

If you have questions about how a merchant handles your personal data, or if you wish to exercise your rights for the personal data they hold, you will need to contact them directly. If you don’t recognise a payment on your statement, find out who your merchant is here.

How does GoCardless use personal data?

Providing payment services

We use identification, contact, financial, transaction and connection data to provide our services.

Preventing fraud

We use identification, contact, financial, transaction and connection data to prevent fraud.

Increasing payment speed and success

We use identification, contact, financial, transaction and connection data to increase payment speed and success.

Communicating with you

We use identification, contact and transaction data to communicate with you.

Improving our services

We use identification, contact, financial, transaction and connection data to improve our services.

Investigating claims and other legal activities

We use identification, contact, financial, transaction and connection data to protect our legal rights and interests.

What personal data do we use?

  1. Identification information, such as your name and organisation. In some countries, we may be required by law or by financial institutions to collect a government identifier from you (for example, a social security number or tax ID).
  2. Contact information, such as your mailing address and email address. 
  3. Financial information, such as your bank account number, sort code, account holder name, and other information you provide to us or give us consent to access from your bank.
  4. Transaction information, such as the name of the merchant you pay using our services, a description of the transaction, and the payment amount.
  5. Connection information, such as the type of device you use to access our services, operating system and version, device identifiers, network information, IP address and location derived from your IP address. To collect this data, we may use cookies and other tracking technologies.

If you have a question or a problem

You can contact our privacy team to ask a question or exercise your rights or choices about our privacy practices. If we can’t resolve your concerns, you may have the right to complain to a data protection authority or other regulator where you live or work, or where you believe a breach may have occurred.

More legal details

Learn more about our data protection compliance and the further legal details required in some countries, such as:

  • What makes our processing lawful?
  • Who do we share personal data with?
  • How do we protect data that crosses borders?
  • How do we make automatic decisions about people?
  • How long do we keep the data?
  • What rights do you have and how do you exercise them?

GoCardless Ltd., Sutton Yard, 65 Goswell Road, London, EC1V 7EN, United Kingdom

GoCardless (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services.