Updated 1 November 2021
Our privacy practices for people who make payments using GoCardless
GoCardless provides the technology and other services that help merchants around the world process payments for their goods or services.
If you have a question about how we handle your personal data, you can reach us at:
GoCardless Ltd., Sutton Yard, 65 Goswell Road, London EC1V 7EN, United Kingdom
If you have questions about how a merchant handles your personal data, or if you wish to exercise your rights for the personal data they hold, you will need to contact them directly. If you don’t recognise a payment on your statement, find out who your merchant is here.
We use identification, contact, financial, transaction and connection data to provide our services.
We use identification, contact, financial, transaction, usage and connection data to prevent fraud.
We use identification, contact, financial, transaction and connection data to increase payment speed and success.
We use identification, usage, contact and transaction data to communicate with you.
We use identification, contact, financial, usage, transaction and connection data to improve our services.
We use identification, contact, financial, transaction and connection data to protect our legal rights and interests.
You can contact our privacy team to ask a question or exercise your rights or choices about our privacy practices. If we can’t resolve your concerns, you may have the right to complain to a data protection authority or other regulator where you live or work, or where you believe a breach may have occurred.
Learn more about our data protection compliance and the further legal details required in some countries, such as:
Help & resources
GoCardless (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services.
GoCardless SAS, an affiliate of GoCardless Ltd (company registration number 834 422 180, R.C.S. PARIS), is authorised by the ACPR (French Prudential Supervision and Resolution Authority), Bank Code (CIB) 17118, for the provision of payment services.