Business Management
![Employee turnover: what it means and how to calculate it](https://images.ctfassets.net/40w0m41bmydz/71hnonhomQX74z5mJzYU9v/2fb189ea7f3a8db580fb6f4228f229f7/CDT-878_Organic_content_thumbnail_starting_a_business_03.png?w=680&h=385&q=50&fm=png)
Learn how employee turnover can affect a company and how to manage it
![What are semi-variable costs?](https://images.ctfassets.net/40w0m41bmydz/18XFs12FhSe0Ou93BDNQqc/8e96f2a109090b699099c6b89af1c34c/CDT-878_Organic_content_thumbnail_starting_a_business_02.png?w=680&h=385&q=50&fm=png)
Learn the meaning of a semi-variable cost and its examples
![What is Agency Theory in Business?](https://images.ctfassets.net/40w0m41bmydz/71hnonhomQX74z5mJzYU9v/2fb189ea7f3a8db580fb6f4228f229f7/CDT-878_Organic_content_thumbnail_starting_a_business_03.png?w=680&h=385&q=50&fm=png)
Learn how agency theory can improve agency relationships.
![How to Improve the Financial Viability of Your Small Business](https://images.ctfassets.net/40w0m41bmydz/5tPd8B199ctdFNRAzHZoOk/ad5a3f15b882035bdd70213c06841761/CDT-878_Organic_content_thumbnail_financial_mgmt_04.png?w=680&h=385&q=50&fm=png)
Improve the long term financial viability of your SME with these key steps!
![What is Management by Exception?](https://images.ctfassets.net/40w0m41bmydz/18XFs12FhSe0Ou93BDNQqc/8e96f2a109090b699099c6b89af1c34c/CDT-878_Organic_content_thumbnail_starting_a_business_02.png?w=680&h=385&q=50&fm=png)
Find out about the manage by exception principle and its application
![Total Quality Management (TQM): A Complete Guide](https://images.ctfassets.net/40w0m41bmydz/18XFs12FhSe0Ou93BDNQqc/8e96f2a109090b699099c6b89af1c34c/CDT-878_Organic_content_thumbnail_starting_a_business_02.png?w=680&h=385&q=50&fm=png)
Is total quality management a useful management system or has it had its day?
![What is the Programme Evaluation and Review Technique (PERT)](https://images.ctfassets.net/40w0m41bmydz/7KSgCvElsk5XSo9NpGooKu/712681e69e22f1cc79cb657d7d12539f/CDT-878_Organic_content_thumbnail_starting_a_business_01.png?w=680&h=385&q=50&fm=png)
Is the Programme Evaluation & Review Technique a useful way to map a project?
![What Is greenwashing in business?](https://images.ctfassets.net/40w0m41bmydz/71hnonhomQX74z5mJzYU9v/2fb189ea7f3a8db580fb6f4228f229f7/CDT-878_Organic_content_thumbnail_starting_a_business_03.png?w=680&h=385&q=50&fm=png)
Learn how to identify greenwashing and ways to avoid it
![What is ethical investing?](https://images.ctfassets.net/40w0m41bmydz/6J9KrCbzMryjMmx8VOccbY/1c9169bd8b582ffb4c816e4496134130/CDT-878_Organic_content_thumbnail_starting_a_business_04.png?w=680&h=385&q=50&fm=png)
Learn how ethical investing can influence investors’ decision
![What is succession planning?](https://images.ctfassets.net/40w0m41bmydz/1kQ3ksHVz5b8ki7AyL84ai/f85d8f9954379f9c51620b32af19b6f9/CDT-878_Organic_content_thumbnail_financial_mgmt_01.png?w=680&h=385&q=50&fm=png)
Find out how succession planning can embed long-term success in your business
![What is an exit strategy?](https://images.ctfassets.net/40w0m41bmydz/7KSgCvElsk5XSo9NpGooKu/712681e69e22f1cc79cb657d7d12539f/CDT-878_Organic_content_thumbnail_starting_a_business_01.png?w=680&h=385&q=50&fm=png)
Find out how shrewd exit planning can maximise the return from any business
![Competitive benchmarking: what it is and how it works](https://images.ctfassets.net/40w0m41bmydz/18XFs12FhSe0Ou93BDNQqc/8e96f2a109090b699099c6b89af1c34c/CDT-878_Organic_content_thumbnail_starting_a_business_02.png?w=680&h=385&q=50&fm=png)
Learn how competitive benchmarking can boost business growth
![What is a Balanced Scorecard?](https://images.ctfassets.net/40w0m41bmydz/6J9KrCbzMryjMmx8VOccbY/1c9169bd8b582ffb4c816e4496134130/CDT-878_Organic_content_thumbnail_starting_a_business_04.png?w=680&h=385&q=50&fm=png)
How can a balanced scorecard help you to manage company strategy?
![Smart Contracts Explained](https://images.ctfassets.net/40w0m41bmydz/71hnonhomQX74z5mJzYU9v/2fb189ea7f3a8db580fb6f4228f229f7/CDT-878_Organic_content_thumbnail_starting_a_business_03.png?w=680&h=385&q=50&fm=png)
How do smart contracts work and how can they improve processes & relationships?
![What is disruptive innovation?](https://images.ctfassets.net/40w0m41bmydz/7KSgCvElsk5XSo9NpGooKu/712681e69e22f1cc79cb657d7d12539f/CDT-878_Organic_content_thumbnail_starting_a_business_01.png?w=680&h=385&q=50&fm=png)
Learn how disruptive innovation can determine the future of industries
![Aggregate demand](https://images.ctfassets.net/40w0m41bmydz/18XFs12FhSe0Ou93BDNQqc/8e96f2a109090b699099c6b89af1c34c/CDT-878_Organic_content_thumbnail_starting_a_business_02.png?w=680&h=385&q=50&fm=png)
Learn how to calculate aggregate demand, using all its components
![How to promote your business on social media](https://images.ctfassets.net/40w0m41bmydz/6J9KrCbzMryjMmx8VOccbY/1c9169bd8b582ffb4c816e4496134130/CDT-878_Organic_content_thumbnail_starting_a_business_04.png?w=680&h=385&q=50&fm=png)
Grow your business with our social media management tips
![Top 7 tips to improve customer service](https://images.ctfassets.net/40w0m41bmydz/7KSgCvElsk5XSo9NpGooKu/712681e69e22f1cc79cb657d7d12539f/CDT-878_Organic_content_thumbnail_starting_a_business_01.png?w=680&h=385&q=50&fm=png)
Create new customer service improvement strategies with our tips
![A guide to business risk assessment](https://images.ctfassets.net/40w0m41bmydz/6J9KrCbzMryjMmx8VOccbY/1c9169bd8b582ffb4c816e4496134130/CDT-878_Organic_content_thumbnail_starting_a_business_04.png?w=680&h=385&q=50&fm=png)
Identify and mitigate risk factors with a business risk assessment
![Top 9 tips to help employees working remotely](https://images.ctfassets.net/40w0m41bmydz/18XFs12FhSe0Ou93BDNQqc/8e96f2a109090b699099c6b89af1c34c/CDT-878_Organic_content_thumbnail_starting_a_business_02.png?w=680&h=385&q=50&fm=png)
With remote work a growing trend, find out how to help your employees
![What is a franchise?](https://images.ctfassets.net/40w0m41bmydz/71hnonhomQX74z5mJzYU9v/2fb189ea7f3a8db580fb6f4228f229f7/CDT-878_Organic_content_thumbnail_starting_a_business_03.png?w=680&h=385&q=50&fm=png)
Could a franchise model work for your business? Discover the pros and cons
![Top 3 tips to improve your brand awareness](https://images.ctfassets.net/40w0m41bmydz/71hnonhomQX74z5mJzYU9v/2fb189ea7f3a8db580fb6f4228f229f7/CDT-878_Organic_content_thumbnail_starting_a_business_03.png?w=680&h=385&q=50&fm=png)
Brand awareness is about raising awareness among your target audience
![Top 4 business communication skills](https://images.ctfassets.net/40w0m41bmydz/6J9KrCbzMryjMmx8VOccbY/1c9169bd8b582ffb4c816e4496134130/CDT-878_Organic_content_thumbnail_starting_a_business_04.png?w=680&h=385&q=50&fm=png)
Business communication skills are about listening as much as talking
![What is a business continuity plan (BCP)?](https://images.ctfassets.net/40w0m41bmydz/6J9KrCbzMryjMmx8VOccbY/1c9169bd8b582ffb4c816e4496134130/CDT-878_Organic_content_thumbnail_starting_a_business_04.png?w=680&h=385&q=50&fm=png)
A business continuity plan is all about planning for disaster or disruption