in Announcements, Business

GoCardless is one of UK’s fastest growing tech companies in Deloitte Fast 50

The GoCardless team celebrates being named in the Deloitte Technology Fast 50

We’re thrilled to be recognised as one of the UK’s fastest growing technology companies for the second year running, in Deloitte’s 2017 UK Technology Fast 50.

GoCardless came in 8th place overall, with a growth rate of 2097% over the last four years. We were the third fastest-growing fintech business, after betting exchange business Smarkets and our close friends and GoCardless customer, Receipt Bank.

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in People

Meet Merve: GoCardless’ first pre-sales solutions engineer

Merve is GoCardless' first pre-sales solutions engineer

Before Merve, GoCardless technical specialists sat firmly in the ‘design and build’ corner, making sure we continue to deliver a first class product to customers. But as more and more customers experiment with our API to build their own integrations, we soon realised we needed customer-facing technical specialists who could support the sales and partnerships teams, and help our customers to envisage and plan their own Gocardless integrations. Merve Aygin joined GoCardless in March this year, as our first pre-sales solutions engineer.

What is a solutions engineer?

When a customer is considering signing up to GoCardless, I act as the primary technical lead. My job is to articulate complex technical topics and show them the value of our product by running demos. I also run integration review sessions to help them design and build a best-in-class integration with us.

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in Business

Recurring payments in numbers

We often get asked by customers: how popular is Direct Debit as a payment method?

Businesses need to take into account customer preferences when deciding on what payment methods to offer. Of course, preferences vary according to your customer base and product or service, but overall, Direct Debit remains a popular choice for regular payments, including monthly invoices, subscriptions, memberships and paying by instalment.

We know that the number of Direct Debit payments made in the UK is increasing, but it hasn't always been easy to see what proportion of regular payments made in the UK are made by Direct Debit.

This year, Payments UK broke down its UK Payment Markets 2017 research into 'spontaneous' (one-off payments, including retail and ecommerce) and 'regular' (recurring payments).

Direct Debit comes out as the UK's preferred method for making regular payments, accounting for 74% of all payments made by volume. The research also shows that regular payments made by credit and debit card dropped 16% in 2016. Take a look at the graphic below for some more interesting stats.

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How to optimise recurring payments
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in Announcements

Changes to email security for Pro merchants

We launched GoCardless Pro back in 2014 to give merchants more control over their customer experience, making it possible to guarantee your business name appearing on customers' bank statements, build your own Direct Debit mandate setup flow and have more control over notifications sent to customers.

Direct Debit schemes require that you send customers "advance notice", letting them know when payments will leave their account. Merchants on the Pro package can send these themselves, or have GoCardless send clean, unbranded and compliant notifications on their behalf.

Most of our merchants choose to use GoCardless' built-in notifications, making it quicker to get up and running and avoid worries about compliance.

Until now, if you were on Pro, we've sent these notifications so they appear to come from your email address, as well as displaying your name in the "From" header. We also set the "Reply To" so that replies from your customers with queries or questions go directly to you.

This is how emails currently look to your customers.

What's changed?

Since we built this functionality three years ago, a lot has changed in the email security landscape, particularly with the growing popularity of DomainKey Identified Mail (known as DKIM) which makes it more difficult to send emails that look like they come from someone else - often called "spoofing".

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in Business

10 tips to keep your membership organisation fighting fit

How to keep your membership organisation fighting fit

In this latest guest post from membership sector expert, Richard Gott, we look at how membership organisations are adapting their offerings to meet the needs of members today, and give 10 practical tips to enable change.

If you were able to completely rebuild your membership organisation (and its current systems and processes) from scratch, would it look the same as it does today?

I pitched that question to 10 senior management team members from a range of established membership organisations and associations. All (without hesitation and a few with a knowing look) said no.

Many UK membership organisations and associations were set up decades ago, to meet the very different member needs of yesteryear.

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Direct Debit for membership organisations
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in Business

5 Direct Debit myths debunked

We debunk the most common myths about Direct Debit

It’s been a British institution since the 1960s, but in the last half century, Direct Debit has gone from clunky and paper-based, to sleek, slick and simple. In this post, we’ll clear up some common misconceptions around Direct Debit, giving you the latest on the UK’s most popular method for collecting recurring payments.

Myth 1: Gaining access to Direct Debit is difficult

In the past, you could only access Direct Debit directly, through your bank. The process was (and still is in some cases) slow and required significant effort and expense for the person applying - in both setup and ongoing management.

For large businesses with high transaction volumes, who can meet the revenue criteria of banks and who don’t mind hiring people to manage the process (and sourcing their own software), direct access may still be the preferred route.

But today, there's a simpler way to access Direct Debit - indirectly, via a bureau that manages the Direct Debit process with the bank on your behalf. Bureaus like GoCardless provide an online plug-in-and-go service, significantly reducing setup time and cost, as well as ongoing management and admin.

Myth 2: Direct Debit is unsafe

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Direct Debit it the digital age
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in Business

Xerocon London 2017: People, tech and a drive to innovate

Xerocon 2017 opens to more than 2000 attendees and 60 exhibitors

At GoCardless, we love Xerocon. We were there for Xero’s annual tech conference in 2016, and we were excited to be heading back for our second year as an exhibitor and sponsor at last week’s Xerocon London 2017 event at the London ExCel centre.

It’s the key event of the year for Xero online accounting, with over 2,000 attendees and 60 exhibitors, and an opportunity for the Xero team to share all the new updates, tools and innovations that Xero users can expect over the next 12 months.

As ever, there was a lot to take in, so let us run you through our key highlights.

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GoCardless for Xero
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in Announcements

GoCardless named ‘Xero App Partner of the Year’ at Xerocon London

We’re overjoyed to share the news that GoCardless has been named ‘Xero App Partner of the Year’ at this year’s Xerocon London awards ceremony!

We were up against some stiff competition in the Xero App Partner category from our friends at Futrli, Receipt Bank and Movemybooks, so we’re over the moon to have been handed this award by Xero founder, Rod Drury, and Xero MD, Gary Turner.

Our sincere thanks go out to everyone who’s supported our new and improved GoCardless for Xero integration in 2016 – you’ve made it a fantastic journey, and very special thanks must go to our partners at Directli and at Xero HQ. Thank you so much.

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GoCardless for Xero
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