How to get paid on time

Helpful advice on ensuring that your debtors always pay on time, every time you invoice them.


Automated payments

Automating payment collection is increasingly easy with electronic invoicing, which allows customers to pay immediately using integrated methods. It’s convenient for business owners who get money on its due date and for customers who don’t have to waste time processing invoices and arranging payments. Preventing late payments really matters, particularly to SMEs, as more than a third of which experience cash flow difficulties as a result of bills going unpaid, research from the Federation of Small Businesses shows. By automating payments, via Direct Debit, for example, companies can predict how much money they will have in the bank at any time. This means they can plan ahead and focus on their relationship with the customer rather than pestering them for unpaid bills.

Setting payment terms

Standard payment terms in the UK state the customer should pay for goods or services within 30 days of receiving an invoice, but this does vary. More businesses are shortening payment terms, demanding money be received in as little as seven working days. At the other extreme, some industries ask suppliers to agree to 90 or even 120-day payment terms, which can be damaging to a business’s financial flexibility, credit options and productivity. It’s advisable to keep your own payment terms tight to maintain decent credit control.

Prompt payment discount

Incentivising customers to pay early by offering them discounts is commonplace. For example, a business might use a prompt payment discount of 5%, taking that percentage off the total owed for a bill paid within 14 days rather than the standard 30. Other credit terms might be 1/10, net 30, meaning a customer could deduct 1% of the sum owed if the payment was made within 10 days rather than the full amount being due within 30 days of the invoice being issued. Additionally, tax rules in the UK dictate that companies making prompt payment discount offers can mark on the invoice the amount due for the discounted price, even if the undiscounted amount is the one finally paid.

Pros and cons of offering discounts

While businesses may be sacrificing some of the money they’re owed, payment discounts can stimulate payments and provide working capital. On the flip side, some customers may try to abuse the goodwill gesture and stretch out payment terms anyway, hoping to pay the discounted rate in the end, which could lead to a dispute. Agreements like these do need policing, which can take time and effort. Also, companies already operating on low margins may find that they have little give in their pricing to allow for such a strategy.

It is essential to calculate thoroughly to see if offering a discount makes financial sense. Explore, too, whether other options might achieve the desired outcome. If you’re looking for working capital, is there a cheaper solution, such as invoice factoring? Might the cost of setting up automated payments, such as Direct Debit, be a more economical option than offering money off the final bill? When one compares a 5% discount on an invoice with the typical fee of 1% GoCardless charges to process Direct Debit payments, for example, paying a payment provider to collect money more efficiently could seem preferable to taking a smaller sum than you’re owed.

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