Skip to content
Go to GoCardless homepage
Pricing
LoginSign up

FAQ Friday – Why do some Direct Debit payments fail and what can you do about it?

By Chloe DormandSep 20181 min read

Payment failure rates with Direct Debit are low compared to other payment methods (typically <3% with Direct Debit compared to 5-15% with cards).

Though Direct Debit is one of the most reliable payment methods, transactions can still fail. This week on FAQ Friday, Product Marketing Manager, Ross, explains what GoCardless transaction data tells us about payment failures. He reveals the two most common reasons for Direct Debit payment failures and what you can do about them.

We want to hear from you – get in touch and we’ll answer your questions in an upcoming video.

More about GoCardless’ failure rates

Read the guide

GoCardless makes it easy to collect recurring payments

Sign upContact sales

Interested in automating the way you get paid? GoCardless can help

Contact sales

Contact Us

Sales

Contact sales

+44 20 8338 9539

Support

Request support

+44 20 8338 9540

Seen 'GoCardless Ltd' on your bank statement? Learn more

GoCardless Ltd., Sutton Yard, 65 Goswell Road, London, EC1V 7EN, United Kingdom

GoCardless (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services. GoCardless SAS (23-25 Avenue Mac-Mahon, Paris, 75017, France), an affiliate of GoCardless Ltd (company registration number 834 422 180, R.C.S. PARIS), is authorised by the ACPR (French Prudential Supervision and Resolution Authority), Bank Code (CIB) 17118, for the provision of payment services.