Paid with GoCardless? Read our FAQ for customers
No - due to strict rules around Direct Debit, customers must fill in their payment details and go through the signup process themselves.
With GoCardless, your business name will normally appear on the bank statement as the reference for the Direct Debit with GoCardless as the recipient. With GoCardless Plus or Pro, only your business name will appear on the bank statement for domestic payment collections.
When you collect international payments from customers, customers will always see "GoCardless Ltd" on their bank statements.
You can customise how we display your business name on customer bank statements from the Settings page of your merchant dashboard.
Your customer can enter their bank details online via GoCardless; if you use GoCardless Pro they can also do so by phone or paper.
Again this depends on which of our products you choose. With GoCardless, in order to comply with the Direct Debit scheme rules the payment pages are securely hosted on our site. You can redirect the customer to our payment page and we will redirect them back to your site. Alternatively, you can allow them to access them via a pop-out from your site.
With GoCardless Pro, you can host the payment pages on your own site so will not need to redirect customers.
No - we do not offer iFraming of our payment pages. If you use GoCardless Pro, we offer a Flow JS which lets you avoid having any bank data on your server.
Only once authorisation is in place. Customers must be sent to our secure payment pages to give initial authorisation of the Direct Debit.
Once authorisation is in place payment can be requested via the API.
Yes - GoCardless is compatible with mobiles and tablets. Our payment pages will work in any modern and up-to-date internet browser. Refer to our Supported browsers page for more details.
Help & resources
GoCardless (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services.
GoCardless SAS, an affiliate of GoCardless Ltd (company registration number 834 422 180, R.C.S. PARIS), is authorised by the ACPR (French Prudential Supervision and Resolution Authority), Bank Code (CIB) 17118, for the provision of payment services.