Frequently asked questions

Paid with GoCardless? Read our FAQ for customers

Signing up

What do I need to sign up?

We will need some personal details to help us verify your identity and some basic information on the company or organisation you are collecting for.

How do I test out the product?

After signing up online, we recommend trying to take a test payment from yourself. It takes less than 5 minutes and is completely risk-free.

Alternatively, you can sign up for a Sandbox account first. You'll get access to our API and dashboard, so you can try the GoCardless service and test your integration.

Can I sign up if I’m not a registered company?

Yes - GoCardless is available to charities, registered companies and individuals.

If you’re a company but you are not registered, you should sign up as an individual. This will not affect the operation of your account.

What do I do if I’m a developer?

Developers should sign up as normal. Our API documentation can be viewed here.

Are there any commitments?

No. There are no commitments on our Standard, Plus or Pro packages. Signing up just means that you create an account from which you can try the product; you can stop using it without paying us anything whatsoever.

GoCardless Ltd., Sutton Yard, 65 Goswell Road, London, EC1V 7EN, United Kingdom

GoCardless (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services.

GoCardless SAS, WeWork - 7 rue de Madrid, Paris, 75008, France

GoCardless SAS, an affiliate of GoCardless Ltd (company registration number 834 422 180, R.C.S. PARIS), is authorised by the ACPR (French Prudential Supervision and Resolution Authority), Bank Code (CIB) 17118, for the provision of payment services.