Frequently asked questions

Paid with GoCardless? Read our FAQ for customers


Got a question? Call our support team on 020 7183 8674
[email protected]

Signing up

What do I need to sign up?

We will need some personal details to help us verify your identity and some basic information on the company or organisation you are collecting for.

How do I test out the product?

After signing up online, we recommend trying to take a test payment from yourself. It takes less than 5 minutes and is completely risk-free.

Can I sign up if I'm not a registered company?

Yes - GoCardless is available to charities, registered companies and individuals.

If you're a company but you are not registered, you should sign up as an individual. This will not affect the operation of your account.

What do I do if I'm a developer?

Developers should sign up as normal. Our API documentation can be viewed here.

Are there any commitments?

No. There are no commitments. Signing up just means that you create an account from which you can try the product; you can stop using it without paying us anything whatsoever.