Frequently asked questions

Paid with GoCardless? Read our FAQ for customers


Got a question? Call our support team on 020 7183 8674
[email protected]

International payments

Where does my business need to be based?

As of September 2016, businesses can sign up to collect payments through GoCardless if they are based in any of the following countries:

  • Austria
  • Belgium
  • Finland
  • France
  • Germany
  • Ireland
  • Luxembourg
  • Netherlands
  • Spain
  • Sweden
  • United Kingdom

Which currencies does GoCardless support?

We currently support payments in GBP, EUR and SEK.

Where can my customers be based?

You can collect Direct Debit payments from the following countries: Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, the Netherlands, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.

What is Bacs Direct Debit?

Bacs Direct Debit allows you to collect GBP-denominated payments from a bank account in the United Kingdom. You can read more about it in our guide to Bacs Direct Debit.

What is SEPA Direct Debit?

SEPA Direct Debit allows you to collect Euro-denominated payments from a bank account in the Single Euro Payments Area (SEPA). You can read more about it in our guide to SEPA Direct Debit.

What is Bg Autogiro?

Bg Autogiro allows you to collect kronor-denominated payments from a bank account in Sweden. You can read more about it in our guide to Bg Autogiro.

When will GoCardless be available outside Europe?

We are working hard to expand our service to more countries soon. You can currently register your interest in taking payments from the following countries: