Frequently asked questions

Paid with GoCardless? Read our FAQ for customers

Signing up

What do I need to sign up?

We will need some personal details to help us verify your identity and some basic information on the company or organisation you are collecting for.

How do I test out the product?

After signing up online, we recommend taking a test payment from yourself. It takes less than 5 minutes and is completely risk-free.

Can I sign up if I’m not a registered company?

GoCardless is able to provide our Direct Debit payment processing service to Sole Trader businesses and Proprietary Companies (otherwise known as Anpartsselkab (ApS) and Ivaerksaetterselskab (IVS) companies) registered with the Central Business Register (CVR). Unfortunately, we are unable to serve charities and/or sports clubs and associations at this time.

If you are an individual, you should sign up as a sole trader, this will not affect the operation of your account.

What do I do if I’m a developer?

Developers should sign up as normal. Our API documentation can be viewedhere.

Are there any commitments?

No. There are no commitments. Signing up just means that you create an account from which you can try the product; you can stop using it without paying us anything whatsoever.


Help & resources

About GoCardless

Contact us

Contact sales +44 20 8338 9537 help@gocardless.com

Support help@gocardless.com

Seen 'GoCardless LTD' on your bank statement? Learn more

GoCardless SAS, 23-25 Avenue Mac-Mahon, Paris, 75017, Frankrig

GoCardless SAS, et koncernselskab tilhørende GoCardless Ltd (virksomhedsregistreringsnummer 834 422 180, R.C.S. PARIS), er autoriseret af ACPR (den franske tilsyns- og afviklingsmyndighed), bankkode (CIB) 17118, til ydelsen af betalingstjenester.

GoCardless Ltd., Sutton Yard, 65 Goswell Road, London, EC1V 7EN, Storbritannien

GoCardless (virksomhedsregistreringsnummer 07495895) er autoriteret af Financial Conduct Authority i medfør af betalingstjenesteforordningerne af 2017, registreringsnummer 597190, for ydelsen af betalingstjenester.