Frequently asked questions

Paid with GoCardless? Read our FAQ for customers

How it works

For more information on how GoCardless works, visit our Support Centre.

When do I receive my payment?

We automatically pay out funds to your specified bank account three (or four if based outside of Australia) working days after they’re collected from your customer. You can see more details here.

What types of payments can I collect?

You can collect one-off, regular or variable Direct Debit payments with our simple online tool or the API.

How does the payment process work?

  • Using our online tool you can issue a request for authorisation to take Direct Debit payments from a customer in 2 clicks.
  • We email your customer a link to our online authorisation page, which can be completed on any device.
  • Once authorised, you can take payments from your customers automatically by adding them to a payment plan.

How does my customer authorise a payment?

You can trigger a request for authorisation from GoCardless by adding a customer, or send them a link to a plan yourself.

Your customer just needs to click the link and enter their details on our secure online payment page to set up a Direct Debit and authorise you to take future payments automatically.

Can customers sign up on my website?

Yes - you can either do this by integrating with our API or by generating a link for a payment plan and embedding this as a button on your website.

On clicking the button the customer will be sent to our secure online payment page where they can authorise the payment(s).

Can I set payments to start and end on a particular date?

Yes - it’s simple to customise the day, date, frequency and duration of payments.

Can I change a payment or payment plan once it has been created?

Provided your payment hasn’t been submitted to the banks yet, you can easily cancel an existing payment or remove your customer from the plan and add them to a new one. All this can be done from within your dashboard in seconds.

How do I know if I’ve been paid?

You will be instantly notified about any changes to payments or customers through our API webhooks, allowing you to receive real-time information on payment statuses.

Our online dashboard gives you real-time info on all your payments and customers, allowing you to check the status of a payment at any time.

Will you ever place limits on my account?

There are certain situations where it may be necessary to place restrictions on your account:

  • Where we believe that there may be a breach in the security of your account details;
  • Where we suspect the unauthorised or fraudulent use of your account;
  • Where we are required to by law.

If we ever do have to do this, rest assured we will notify you as soon as possible and make sure that there is always someone you can talk to to help resolve the situation as quickly as possible.

Help & resources

About GoCardless

Contact us

Contact sales +44 20 8338 9537


Seen 'GoCardless LTD' on your bank statement? Learn more

GoCardless SAS, WeWork - 7 rue de Madrid, Paris, 75008, Frankrig

GoCardless SAS, et koncernselskab tilhørende GoCardless Ltd (virksomhedsregistreringsnummer 834 422 180, R.C.S. PARIS), er autoriseret af ACPR (den franske tilsyns- og afviklingsmyndighed), bankkode (CIB) 17118, til ydelsen af betalingstjenester.

GoCardless Ltd., Sutton Yard, 65 Goswell Road, London, EC1V 7EN, Storbritannien

GoCardless (virksomhedsregistreringsnummer 07495895) er autoriteret af Financial Conduct Authority i medfør af betalingstjenesteforordningerne af 2017, registreringsnummer 597190, for ydelsen af betalingstjenester.