Paid with GoCardless? Read our FAQ for customers
For more information on how GoCardless works, visit our Support Centre.
We automatically pay out funds to your specified bank account three (or four if based outside of Australia) working days after they’re collected from your customer. You can see more details here.
You can collect one-off, regular or variable Direct Debit payments with our simple online tool or the API.
You can trigger a request for authorisation from GoCardless by adding a customer, or send them a link to a plan yourself.
Your customer just needs to click the link and enter their details on our secure online payment page to set up a Direct Debit and authorise you to take future payments automatically.
Yes - you can either do this by integrating with our API or by generating a link for a payment plan and embedding this as a button on your website.
On clicking the button the customer will be sent to our secure online payment page where they can authorise the payment(s).
Yes - it’s simple to customise the day, date, frequency and duration of payments.
Provided your payment hasn’t been submitted to the banks yet, you can easily cancel an existing payment or remove your customer from the plan and add them to a new one. All this can be done from within your dashboard in seconds.
You will be instantly notified about any changes to payments or customers through our API webhooks, allowing you to receive real-time information on payment statuses.
Our online dashboard gives you real-time info on all your payments and customers, allowing you to check the status of a payment at any time.
There are certain situations where it may be necessary to place restrictions on your account:
If we ever do have to do this, rest assured we will notify you as soon as possible and make sure that there is always someone you can talk to to help resolve the situation as quickly as possible.
GoCardless Ltd., Level 17, 120 Spencer St, Melbourne, VIC 3000, Australia
GoCardless is regulated by the Financial Conduct Authority in the United Kingdom as an Authorised Payment Institution to collect payments across Europe.