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OUR CUSTOMER TEAM

Get to know us

Our team is filled with people who are hugely passionate about delivering a world class experience to our customers.

Freya

Customer Success Manager

Building relationships is integral to how we do customer success here at GoCardless, and Freya is no exception to this. She works closely with our Enterprise customers to ensure GoCardless is aligned with their objectives and that we’re both working towards the same goals. She provides regular industry insights to key stakeholders, advises on best practice, and ensures their payment strategies are fully optimised so they can derive maximum value from our product in both the short and long-term.

"I want to ensure your continued success with GoCardless, in the context of your company objectives. By actively engaging with me as your CSM, you will realise the value of GoCardless quicker, and see the return on your investment."

Jacqueline

Global Implementation Manager

Working alongside our customers in the early stages of their GoCardless journey, Jacqueline is on hand to ensure the set up process is as simple and straightforward as possible. Whether advising on how best to integrate GoCardless into existing systems, ensuring a smooth transition of existing clients, getting regulatory approval for custom experience components, or training new users on the product, as an onboarding specialist Jacqueline will make sure you're putting your best foot forward as you begin your journey with us.

"My aim is for every customer to complete their onboarding thinking this was the easiest payment solution they've ever implemented and that GoCardless is solving problems they never even knew they had!"

Ciprian

Customer Support Advocate

Ciprian works on the frontline of our customer support team and thrives on helping our customers get their queries resolved and back to business as quickly as possible. His drive to stay up-to-date on our product and processes is second to none, and when he’s not helping our customers resolve any issues they face, he’s helping newer team members get up to speed and documenting processes so that we can be as efficient as possible and focus on delivering the best experience we can.

"I may be biased but we definitely have the best customers here at GoCardless and I love being able to help them each and every day. Having an opportunity to put a smile on someone's face is something I'll never get tired of!"

Hassan

Developer Support Supervisor

An API integration is a great way to ensure GoCardless fits seamlessly into your systems and processes, and within your broader client experience. With the complexities that integrations often entail though, it’s no surprise that a help in the right direction is sometimes needed, and Hassan is here to ensure you're back on track as quickly as possible. When he’s not helping our customers with their queries, he’s training our team on our API, implementing new support processes to improve efficiencies and experience, and making sure our team have everything they need to maintain the high service standards we hold ourselves to.

"I want every customer to have a great experience when coming to us for support, and this means taking a personalised approach to each individual query. I love educating our customers on our product, especially when they reach that 'Aha!' moment and everything comes together!"

Stephanie

Account Enablement Manager

Steph is an expert in using GoCardless and, through the range of enablement services we offer, helps our customers get the most from our product and accelerate their success. Our most popular of these services is our payment health check, where Steph conducts a comprehensive review of your account setup and processes and follows up with a set of actionable recommendations that you can use to maximise the benefits of using GoCardless.

"My mission is to help our customers use GoCardless to its fullest, in the best way for their business, so that it just works for them, hassle free."

Support and Services

Find out more

We want to ensure every customer has access to the support they need to maximise the value they get from GoCardless. We offer a range of support plans and services so that you can choose what's right for you and your business

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Contact Us

Sales

Contact sales

+44 20 8338 9539

Support

Request support

+44 20 8338 9540

Seen 'GoCardless Ltd' on your bank statement? Learn more

GoCardless Ltd., Sutton Yard, 65 Goswell Road, London, EC1V 7EN, United Kingdom

GoCardless (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services. GoCardless SAS (23-25 Avenue Mac-Mahon, Paris, 75017, France), an affiliate of GoCardless Ltd (company registration number 834 422 180, R.C.S. PARIS), is authorised by the ACPR (French Prudential Supervision and Resolution Authority), Bank Code (CIB) 17118, for the provision of payment services.