in Announcements

We’re launching our new Sales Graduate Scheme - and we want YOU

At GoCardless, we’re proud to work with an incredibly diverse, driven and interesting team. We’re always looking for creative ways to hire and develop amazing people. So as we move into 2017, we’re delighted to announce the launch of our very first Sales Graduate Scheme.

In this post, we’ll answer the following key questions:

  • What does the grad scheme involve?
  • What’s the recruitment process like?
  • Why GoCardless? Why now?

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Interested in joining GoCardless?
We're hiring
in Announcements

Our response to Cloudflare's bug disclosure

At the end of last week, Cloudflare and Google Project Zero published details of a security issue that affected sites using Cloudflare's web proxy service.

When triggered, the bug led to request data intended for different websites to be mixed together. This meant that a page served by website A could include the contents of a request made to website B.

Because of how widely Cloudflare is used - some measurements put around 5% of the web behind Cloudflare - this is a true internet-scale problem, and warrants a quick response from everyone involved.

As users of Cloudflare's proxy service, we've taken the time necessary to properly assess the risk to our customers and we've done that in partnership with Cloudflare's support team. While the risk to GoCardless data is extremely low, we'd rather be clear with our customers about what's happened.

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Announcing the launch of GoCardless Plus

We’re excited to announce our new service plan - GoCardless Plus.

With Plus, when you collect payments from your customers, your name stays at the forefront of their minds.

When using GoCardless Standard, customers see ‘GoCardless Ltd’ on their bank statements, followed by a mandate reference which includes your company name. However, only some banks display the second part of the reference we provide.

GoCardless Plus gives you your own Service User Number (SUN) for Bacs or Creditor Identifier (CID) for SEPA. Your customers will always see your business name on their bank statements, every time a payment is collected from their account on your behalf.

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Interested in GoCardless Plus?
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GoCardless launches a new integration with ChartMogul

We’re excited to announce ChartMogul as our latest integration.

This is great news for those of you who are already using GoCardless to take payments for your subscription business. You can now use the power of the ChartMogul analytics platform to measure results, understand data and grow your business.

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Gain deeper insights into your payments data
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We team up with QuickBooks to help small businesses get paid faster

Success for small businesses in the UK is more elusive than ever these days thanks to a weakened pound and intense competition in all markets.

Thousands of the UK’s small and medium enterprises have told us that managing cashflow is a constant struggle. In some cases it can take up to 13 days for an invoice to get paid.

Cashflow is the lifeblood for any organisation, so waiting a fortnight for payment can wreak havoc on a company’s finances. Time spent chasing late-paying customers could instead be used for growing the business.

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Use GoCardless with QuickBooks to get paid on time, every time
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in Announcements, People

Customer Support Interview Process

We take a lot of pride in our support team here at GoCardless. 😛

If we see a ticket that's close to breaching our service level agreement (SLA), we'll jump straight on it. Or if we notice a product update that's caused an unexpected issue, we'll quickly follow up to resolve it.

We're constantly working to improve processes, increase efficiency, and share more knowledge. Whenever our users get in touch, we have the right tools to provide a quick resolution that will minimise any disruption to their day. If we can put a smile on their face while doing so, well that’s just the icing on the cake.

We're also a team that knows how to have fun. Our Slack channel is widely revered across the company. If there were a prize for inexplicable overuse of giphys and non-stop banter, we’d win hands down. We all love getting stuck in at our company events…and the weekly Friday evening pub drinks.

Together we’ve sampled our fair share of bars and restaurants near the office, and we’ve competed in laser tag, bubble football, beer pong, and more – all in the name of creating a great team spirit.

Anyway, before we get too carried away, let’s get back to what you came here for – insights into our interview process.

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Interested in joining GoCardless?
We're hiring

Bacs Processing Calendar 2017

It's that time of year again and we don't just mean Christmas. The Bacs Direct Debit 2017 processing calendar is now available, so you can easily check the dates when Bacs will process Direct Debit payment submissions in 2017. The calendar also shows which days Bacs won't process payments, bank holidays and weekends, so you can plan around that.

If you're using GoCardless, there's no need to plan your payments submissions with the Bacs processing calendar. We take care of submission dates for you and we'll automatically submit your payments to Bacs on the relevant day. This means you simply choose on which dates you'd like to charge your customers, and we'll do the rest.

Feel free to get in touch with us at [email protected] if you have any questions about the timing and scheduling of Bacs payments.

Looking to automate Direct Debit collection timings?
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GoCardless among top 10 innovators at the Deloitte Fast 500 EMEA Awards

It was only a few weeks ago that we at GoCardless were busy celebrating our outstanding performance in the recent Deloitte Fast 50. We’re delighted to announce another big success.

Last night, GoCardless reached the top 10 of the Deloitte Technology Fast 500 EMEA awards, presented in Paris.

In this competition the stakes were much higher than before. We were up against a diverse range of cutting-edge tech companies from all over Europe, the Middle East and Africa. So it was a significant achievement for us to make it to tenth place in the overall ranking, putting us in the top 10.

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Xero and GoCardless: Getting you paid on time, every time

Are you using Xero online accounting to manage finances for your small business? If so, you’ll already be aware of how cloud accounting speeds up processes, automates your admin workload and helps you take control of key numbers.

Xero’s now got a new string to its bow: a direct integration with GoCardless via its new app. GoCardless for Xero offers automatic invoice payment and reconciliation. Now your Xero account can be linked straight to GoCardless, providing a fast, efficient way to collect invoice payments from customers with the absolute minimum of hassle.

That has a number of key benefits that will make your finances slicker, more streamlined and working hard for the long-term good of the business. And your customers will love how simple and straightforward it is – meaning you get paid faster!

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Use GoCardless with Xero to get paid on time, every time
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in Announcements

New Developments in SEPA

Some new SEPA developments are coming up in November - so here’s a quick update on what will happen and what it will mean for you as a merchant taking euro payments using GoCardless.

So what exactly is happening and why?

The rules behind SEPA are changing as a new version is set for release on November 21st 2016.

Currently SEPA COR1 is the main scheme used in Germany, Austria and Spain, while SEPA Core is the dominant scheme elsewhere. The most important upcoming change is that the SEPA COR1 system will cease to exist, while SEPA Core will become faster.

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