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Our terms of service

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The following documents outline the terms of service for using GoCardless. You should read through these terms before using GoCardless . If you have any questions about our terms of service, then please get in touch by emailing or calling 020 8338 9537. Customers can also find more details about our transaction structure in our FAQ.

Website terms of use The terms on which you may make use of our website.

Online Payment Services Agreement [effective until 31 August 2024 for existing Merchants signed up prior to 1 July 2024]

Online General Terms effective from 1 July 2024 for new Merchants[signed up from 1 July 2024] and from 1 September 2024 for existing Merchants [Merchants that signed up prior 1 July 2024]

Add-On Feature Terms 

Bank Debit Terms 

FX Feature Terms

Instant Bank Pay Terms

Verified Mandate Terms

Success+ and Protect+ Terms

Definitions Document

Pricing Plan Sets out the applicable services and features of each GoCardless Product Bundle, depending on the GoCardless Product Bundle that you subscribe to.

Legal Pricing Page - effective from 3 July 2023 Sets out the applicable fees for the GoCardless Product Bundles by geographical area, depending on the location in which you are based.

Connected Merchant Agreement The terms of use for using GoCardless with Integration Partners.

Regulated Terms 

Country-Specific Terms

Product-Specific Terms  Sets out the definitions and meaning of GoCardless products, services and features.

Restricted Activities Activities you can't carry out to collect payments via GoCardless.

AIS Verification Tool Terms

GoCardless Bank Account Data- Merchant Terms and Conditions

Privacy Centre Learn more about how we use personal data to offer, operate and improve our services.

Previous Terms of Service

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