Our terms of service
Introduction
The following documents outline the terms of service for using GoCardless. You should read through these terms before using GoCardless . If you have any questions about our terms of service, then please get in touch by emailing help@gocardless.com or calling 020 8338 9537. Customers can also find more details about our transaction structure in our FAQ.
Website terms of use The terms on which you may make use of our website.
Online General Terms effective from 1 July 2024 for new Merchants[signed up from 1 July 2024] and from 1 September 2024 for existing Merchants [Merchants that signed up prior 1 July 2024]
Pricing Plan Sets out the applicable services and features of each GoCardless Product Bundle, depending on the GoCardless Product Bundle that you subscribe to.
Legal Pricing Page - effective from 3 July 2023 Sets out the applicable fees for the GoCardless Product Bundles by geographical area, depending on the location in which you are based.
Connected Merchant Agreement The terms of use for using GoCardless with Integration Partners.
Product-Specific Terms Sets out the definitions and meaning of GoCardless products, services and features.
Restricted Activities Activities you can't carry out to collect payments via GoCardless.
GoCardless Bank Account Data- Merchant Terms and Conditions
Privacy Centre Learn more about how we use personal data to offer, operate and improve our services.
Got a question? Raise a ticket with our Support team