SEPA Rulebook Updates: November 2015

On 25th November 2013 the EPC released an updated version of the SEPA Direct Debit CORE and B2B scheme rulebooks (to go live next November) and announced a further update for November 2016.

Why are they releasing an update now?

The EPC releases updates each November to ensure that the SEPA payment schemes continue to stay up-to-date with global technical standards, best practice and ISO (International Organisation for Standardisation) standards and to reflect feedback received during the public consultation.

What changes do you need to know about?

SEPA Direct Debit Core Rulebook 8.0 and SEPA Direct Debit B2B Rulebook 6.0

SEPA Direct Debit Core Rulebook 8.0 and SEPA Direct Debit B2B Rulebook 6.0 will be effective in November 2015 (in 1 year). In a nutshell the main rule changes outlined in SEPA Direct Debit Core Rulebook 8.0 and SEPA Direct Debit B2B Rulebook 6.0 are:

  1. A change to the mandatory wording in the Mandate The wording will be amended to read: “Alternatively, the mandate may be an electronic document which is signed using a legally binding method of signature.”

  2. A correction to the definition of ‘refusal by the Debtor’ A refusal not to make a payment is always based on a request of the debtor before the due date/ settlement date. The technical R-transaction could be either a reject (which is the preference) or, if technically not feasible before settlement, a return. Only refusals returned by a reject or a return will use the reason code ‘refusal by the Debtor’.

  3. An extension of mandate amendment combinations in AT-24 ‘The Reason for Amendment of the Mandate’. This change will allow creditors to send more combinations of mandate amendment reasons in just one SDD message.

Note: There is a further change to SEPA Direct Debit B2B Rulebook 6.0 which extends the explanation of reason code MD01 to ‘No Mandate or unable to obtain Mandate confirmation from Debtor’.

SEPA Direct Debit Core Rulebook 9.0

SEPA Direct Debit Core Rulebook 9.0 will be published in January, effective in Nov 2016 (in 2 years). The main rule changes proposed for Rulebook 9.0 are:

  1. Shorter timing for payments. Under Rulebook 9.0, all collections presented for the first time, on a recurrent basis or as a one-off collection, can be presented up to one inter-bank business day prior to the payment (instead of five for first and two for subsequent). This will shorten the GoCardless SEPA timings to 5 working days for all payments.

  2. Just one sequence type. The current requirement to use the sequence type ‘FRST’ in a first of a recurrent series of collections is no longer mandatory so you will be able to use 'RCUR' for all transactions.

The various rulebooks can be downloaded here while the changes are explained in further detail here.

If you want to take recurring payments across the eurozone, then register your interest to join our beta and simplify your recurring payments today!

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Christmas Opening Hours & Direct Debit Processing Over the Festive Period

Over Christmas and New Year there are extra Bacs non-processing days so make sure you don’t get caught out by submitting your files as early as possible. To help you out we’ve put together a helpful guide to the last date you’ll need to submit payments by if you need the payment to arrive in your account by a specific date:

Christmas Processing Dates

GoCardless support hours

Our support will be running normal business hours other than on Christmas Day, Boxing Day and New Year’s Day:

  • Monday 22nd December – Normal business hours
  • Tuesday 23rd December – Normal business hours
  • Wednesday 24th December – Normal business hours
  • Thursday 25th December (Christmas Day) – CLOSED
  • Friday 26th December (Boxing Day) – CLOSED
  • Monday 29th December – Normal business hours
  • Tuesday 30th December - Normal business hours
  • Wednesday 31st December (New Year’s Eve) - Normal business hours
  • Thursday 1st January (New Year’s Day) – CLOSED

If you have questions about any of the above email us at help@gocardless.com.

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GoCardless named a UK Future Fifty Company

We’re very proud today to be joining Tech City Uk's Future Fifty programme, a Government backed scheme supporting the UK’s most promising high growth start-ups scale and reach their full potential.

We’re in good company – previous Future Fifty participants have included Skyscanner, Graze, Swiftkey and Funding Circle while in this year’s cohort we’re joined by eleven other companies including TransferWise, JustGiving and Algomi. (Perhaps just as excitingly – we’re one of 7 Fintech companies selected which is fantastic news for the London Fintech scene!)

Philipp Stoeckl, director of the Tech City UK Future Fifty programme, said: “The new companies selected for the Future Fifty programme represent some of the nation’s most exciting and innovative digital businesses. The Future Fifty team looks forward to working closely with these new companies to help them reach the next stage of their growth journey. We also wish to congratulate the graduating companies who collectively have achieved outstanding and inspirational milestones.”

As a fast growing UK-based business (we’ve grown 600% year-on-year since launching), we're looking forward to being a part of this exciting network of peers, as well as getting support from the Future Fifty's private sector partners.

Our CEO and co-founder Hiroki Takeuchi commented: “Being selected for the Future Fifty is a real honour and something we’re thrilled to be part of. For a company that’s only two years old, it’s a massive achievement and we’re feeling very chuffed. We look forward to working with the Future Fifty team and seeing what can happen over the next year.”

Below is the full list of the other eleven companies:

  • Adzuna: Adzuna is a search engine for job ads that lists every job, everywhere.
  • Algomi: Algomi creates the network that enables all market participants to securely and intelligently harness data to make valuable financial trading connections.
  • busuu: busuu is the world’s largest platform for language learning providing interactive language courses, combined with social interaction with native speakers of the community.
  • JustGiving: JustGiving is the world’s social platform for giving, connecting causes with people who care.
  • LMAX Exchange: LMAX Exchange is the leading FCA regulated MTF for global FX trading and the UK’s fastest growing technology company.
  • Performance Horizon: Performance Horizon Group provides a world-class affiliate marketing and partner management platform that enables large enterprises to connect directly with their online and mobile publishers at scale, globally.
  • Qubit: Qubit empowers businesses to customise and optimise websites in real-time using qualitative and quantitative visitor data to deliver the right content to the right users at the right time.
  • Ratesetter: RateSetter is the one of the largest P2P lending platforms in the UK.
  • Rockabox: Rockabox provide a world leading content creation and distribution platform which hands control back to brands, agencies and publishers, helping them create, deliver and analyse video and rich media campaigns programmatically, at scale.
  • TransferWise: TransferWise is an international money transfer platform – it makes it up to 10 times cheaper to send money abroad compared to using a bank.
  • World Remit: WorldRemit is a global money transfer service – making sending simpler for friends and family in more than 110 countries.

For more visit: www.futurefifty.com

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Introducing GoCardless Pro - the Direct Debit solution for larger organisations

An exciting new development at GoCardless today – large organisations looking for complete control over your payments and customer experience - this one’s for you…

Having opened up the world of Direct Debit to thousands of SMEs across the UK, as part of our mission to rewrite Europe’s recurring payment infrastructure, we are proud to introduce GoCardless Pro.

GoCardless Pro is specifically designed for larger organisations coupling the simplicity our customers love about the original GoCardless product with the complete control over payments and customer experience that large organisations need. We’re already working with The Guardian and many other multinational organisations, to provide them with a payments solution that lets them focus on what’s important to them.

How does it work?

With GoCardless Pro we offer a simple, modern REST API which allows you to seamlessly integrate online Direct Debit with your website or CRM. This includes full documentation, client libraries and technical support to assist with integrations.

How is it different to the original GoCardless product?

With GoCardless, you use our SUN to make the process of taking payments simpler and cheaper. It means you can get set up and start taking payments in minutes and we do all the hard work for you.

GoCardless Pro is specifically designed for larger organisations who want the simplicity of our Basic product but also need a higher level of control over the process. We will arrange for these organisations to get their own SUN and then we act as a Facilities Managed Direct Debit provider. Similarly to the Basic product we then do all the hard work for you saving you from having to get an SUN from your bank and jump through compliance hoops whilst allowing you to collect from your customers in your own name.

How is that different to other Direct Debit providers?

Like our original GoCardless product, GoCardless Pro stands out above its competitors for several reasons - here are seven of our favourites:

1. No File Uploading Needed

There is no need to extract or submit payment or refund files with GoCardless. All submissions are passed to us via the API and we ping you with the information via webhooks.

2. Real-Time Reporting and Instant Notifications

Our webhooks allow you to build out real-time reporting and let you instantly notify customers and merchants of any event. This means you’ll always know as soon as a payment fails so you can resolve any disputes more quickly and easily.

3. Predictable Costing

We have a simple transaction fee and a flat monthly fee for merchants. There are no hidden fees for things like chargebacks, payment failures or adding new customers.

4. Free and Simple to Integrate

No set-up cost and a simple REST API to build from. As well as the API, merchants will have access to the GoCardless Pro dashboards.

5. Banking errors managed by GoCardless

If a banking error or failure message is received we will immediately let you know the reasons for the failure. We will then work with you to solve any issues and then resubmit the payment. Competitors sometimes pass these back to the merchants for them to sort out themselves.

6. Refunds are made easy

Refunds are processed in the same API, whereas competitors often deliver a separate reporting flow on refunds meaning more work for you.

7. UK and SEPA in one API

GoCardless Pro is the first product to offer both UK and SEPA Direct Debit in one simple API. This means you can take payments from across Europe without needing to integrate anything else.

If it sounds like GoCardless Pro could be the solution you’ve been looking for you can find out more here or get in touch with our sales team for a free quote today.

What does this mean for existing customers?

The standard GoCardless API and dashboard will continue to work as normal. GoCardless is still the perfect option for most of our existing customers - giving simple, low price payments with easy set up and minimal admin. But if you are one of our users who have been hoping to have more control over your payments then GoCardless Pro could be the product for you.

So that’s the big news for today, but we’ve got lots of other exciting features in the works to save you even more time & money – be sure to check back to find out what we have planned!

Wondering whether GoCardless Pro could be for you?
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Press Release: The Guardian and Funding Circle sign up for GoCardless Pro

Having opened up the world of Direct Debit to thousands of SMEs from across the UK, GoCardless has today announced their enterprise product, GoCardless Pro. The new product is specifically designed for larger businesses and will allow them to take recurring payments with ease. The Guardian has signed up as an early user of the service.

GoCardless, the payments company simplifying online Direct Debit, is today announcing the public launch of GoCardless Pro, an exciting new product that will revolutionize Direct Debit for large companies.

Since launching in 2012, the UK tech start-up has quickly grown to serve over 5,000 SMEs, collecting more than £500 million per year with 600% year-on-year growth.

Costing 60% less than credit card based solutions, GoCardless' existing SME product is a clear market leader for ease of access, flexibility and simplicity. The latest release is designed for larger enterprises, combining the simplicity of the original product with complete control over payments and customer experience and brings it directly into competition with traditional bureaus like Bottomline.

According to Hiroki Takeuchi, the CEO of GoCardless, “With GoCardless Pro, we’re aiming to serve even larger businesses. We've designed a solution to give the UK’s largest businesses much more control over the payment and customer experience.”

Until now, companies wishing to collect by Direct Debit have been forced to use clunky software which requires them to staff whole departments to manage these collections. GoCardless Pro will allow them to automate these operations using the GoCardless API, reducing operational complexity and cost, whilst improving customer experience.

Existing customers include innovative companies like Funding Circle, the leading marketplace for business loans, whose CEO Samir Desai said: “We moved to GoCardless as collections can be managed by one person instead of a whole department. It's great to work with another financial technology company who are committed to helping businesses.”

An early customer for GoCardless Pro is The Guardian. Their Director of Consumer Revenues Julia Porter explains that, "The Guardian is always looking to give the best customer experience and has chosen GoCardless to make its recurring payment experience as seamless as possible."

GoCardless raised $7 million in a round lead by Balderton Capital earlier this year in order to target enterprise customers and this is the first of a few major releases designed to shake up the space. With organisations like the Guardian already signed up it seems to be working.

About GoCardless

GoCardless enables businesses to control their payments, not be controlled by them. It is a simple service for collecting Direct Debit payments online. Direct Debit is the best way to take recurring payments in Europe, with lower failure rates, lower fees and increased flexibility vs cards.

The company launched in 2012 and now serves over 5,000 UK SMEs collecting half a billion pounds per year. It has raised $12m investment from Balderton Capital, Accel Partners, Passion Capital and YCombinator.

See here for more information.

Wondering whether GoCardless Pro could be for you?
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GoCardless: now taking payments across the eurozone

Here at GoCardless, we're on a mission to simplify recurring payments and today we took one step to bringing that even closer.

We are excited to announce, that at 10.45pm GMT today GoCardless added the ability to take payments from across the eurozone through our European payments beta.

That makes us the first business to offer UK and Euro denominated payments all through one simple integration. As usual, you can take these payments through GoCardless using our dashboard or by integrating with our API.

Equally important, we're bringing this feature to you with no extra costs or set-up fees; just our standard pricing of 1%, capped at €2. The eagle-eyed among you may notice that this is technically an even better deal than our UK pricing (with the cap at €2, instead of £2): you're welcome!

We've built our European payments product to the EU's Single European Payments Area regulations (or SEPA for short). If you want to know more about the SEPA scheme, how it works and how its different to UK Direct Debit, you can read about it on our Sepa Direct Debit Guide

We currently only offer customer support in English though, so to collect payments from the eurozone, you need to be able to handle your customers' support queries if they are not in English. As usual we'll be on hand for you if you need any help, offering great levels of support to our merchants on both UK and Euro payments.

If you want to take recurring payments across the eurozone and you can offer support to your customers in their native language, then join our beta and simplify your recurring payments today!

Recurring payments across Europe just got simpler
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Our Definitive Guide to Recurring Payments

recurring payments guide

This week we finally released our definitive guide to recurring payments. It's a free and interactive guide which helps you to find the right payments option for your business by focusing on the things you really care about.

As a startup, GoCardless isn't just trying to grab a share of the existing payments industry - we're trying to disrupt it. Payments providers can be notoriously vague about their costs, failure rates, etc. This makes it incredibly hard to make an informed decision about what's best for your business without spending hours online or on the phone to sales teams. We want to change this so we've written this comprehensive guide to give businesses everywhere the information they need to choose the right payments option for them - all in one place.

Our easy to use guide lets you compare the main options for collecting recurring payments from doing it all yourself to outsourcing to the brands (e.g. PayPal, Stripe and GoCardless). You can compare the payment methods in seven different areas:

  1. Cost: How much does it cost to get set-up, what are the transaction fees and how much admin time does it require?

  2. Set-up: How long does it take to get set up and taking payments and how difficult is it?

  3. Conversion: How many people actually convert to making a payment and how is it possible to improve this?

  4. Churn: How many of my payments will fail and what support will I get to resolve failures?

  5. Experience: What customer support do providers offer? How responsive are they and how much support do they offer for dispute resolution?

  6. International: Which countries can I collect payments in with each provider?

  7. Timings: How long do payments take to arrive in my account?

We've set out to make the best content on recurring payments anywhere - something which every small business would be able to benefit from. If you have any questions or feedback, we'd love to hear from you so please get in touch at charlotte@gocardless.com.

If you know anyone else who might find the new guide useful please send them our way with this link to the guide.

Are you ready to conquer recurring payments?
Read the guide here
in Business

GoCardless Open House - Tuesday 26th August

10am-6pm | Drop-in Session

Have a question for us? Come to our drop-in session at our offices (address below) on Tuesday 26th of August. Our product consultants will be on-hand to discuss your product and answer any queries face-to-face.

No need to book in advance, just come along!

6pm onwards | Don’t have questions for us but fancy a beer after work?

We’re throwing open the doors to our new offices in Angel, and we’d love to invite you for a few drinks with us and some GoCardless customers.

If you'd like to come along RSVP here to confirm your attendance.

We look forward to seeing you!

Event details:

Date: Tuesday 26th of August

Address: GoCardless, 3rd Floor, 338-346 Goswell Road, EC1V 7LQ, London

If you have any queries, please contact astrid@gocardless.com.

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Exciting news from the Foundation of Hearts

Foundation of Hearts twitter announcement

“The Foundation of Hearts is delighted that on Friday 9 May a deal was agreed that is the first huge step to our fan ownership vision. We would like to thank GoCardless for helping us get to this significant position.”

The Foundation of Hearts is a not-for-profit made up of Heart of Midlothian FC fans aiming to save the club from administration by becoming its majority shareholder.

Hearts went into administration last June with debts of about £30 million. Since then, the Foundation of Hearts has signed up over 8,000 fans to make monthly contributions of £10 - £200, by Direct Debit with GoCardless, to fund a fan takeover of the club.

On Friday 9th May, the Foundation made a huge step towards this – and to taking the club out of administration before next season - when Ann Budge became the majority shareholder of Hearts FC. Budge will become executive chair on a “no-fee” basis and then plans to transfer ownership over to the Foundation within five years.

Chairman of the Foundation, Ian Murray MP, who will join Budge on the board, explains:

“Hopefully we will be able to do this an awful lot quicker than five years, but it will depend on the level of pledges from supporters going forward. Every ten pound note we get each month is a ten pound note closer to getting the club into full fan ownership.”

To find out more about how the Foundation of Hearts use Direct Debit, check out their amazing customer story or book a chat with one of our Direct Debit experts.

Find out more about collecting Direct Debit payments
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