Latest articles
6 min read
How to fix the 10 biggest mistakes with your terms and conditions of saleBefore you undertake any business with a customer, whether they’re new or existing, you should clearly establish the terms and conditions of sale (T&Cs). They act as the agreed rules for everyone involved, to guide everyone to a mutually satisfying result.
4 min readGoCardless
Creating a global onboarding experienceHow we built our onboarding programme and the results in employee engagement.
2 min readEnterprise
The FCA confirms Strong Customer Authentication (SCA) delay in the UK until March 2021The UK is getting an 18-month phased implementation of SCA
4 min readPayments
The 5 key steps to prepare your subscription business for SCAGet your business ready for the incoming new payment rules.
PDFPayments
The Global Recurring Payments Tracker: August 2019 editionYour monthly resource for tackling the complexities and challenges of the international recurring payments space.
3 min readPayments
SCA: What the new European PSD2 law means for subscription businessesStrong Customer Authentication will dramatically change payments in Europe.
PDFFinance
Strong Customer Authentication (SCA): download the complete guideThe in-depth guide to Strong Customer Authentication (SCA), including what the new requirements mean for businesses with recurring revenue and key exemptions you can leverage.
WebinarFinance
Webinar: Surviving SCA - Lessons for businesses with recurring revenueLearn everything you need to know about Strong Customer Authentication (SCA), and how you can prepare your business in our on-demand webinar.
4 min readPayments
What does SCA mean for recurring payments?Our General Counsel, Ahmed Badr, explains in these short videos.
3 min readGoCardless
Track flaky specs automatically using this simple tweak in RSpec buildsFind out more about this recent project from our Summer Hackathon.
1 min readGoCardless
DocuSign expands payment offerings in Europe with GoCardlessFind out how DocuSign is using GoCardless to power subscription payments.
2 min readGoCardless
Update on service disruption: 27 June, 2019What happened and what are we doing about it?
PDFPayments
Security vs. convenience in the payment experience: What matters most to online shoppers?We surveyed 4,000 customers across the UK, France, Germany and Spain about their attitudes to security and convenience when shopping online.
4 min readGrowth
GDPR one year on: 5 things we’ve learned about scaling a privacy programmeData Protection Officer, Kasey, on scaling the GoCardless Privacy Programme.
PDFRetention
The SaaS Churn Bible – eBook in association with ChargifyIf customers churn just as fast as they convert, your recurring revenue will never be able to reach its true potential. Download this guide for actionable tips on managing churn from seasoned SaaS leaders.
2 min readGrowth
How do consumers prefer to pay for recurring purchases in 2019?We asked 12,785 consumers around the world, this is what they said.
2 min readPayments
Security vs. convenience in payments: Insights into SCA from Merchant Risk Council LondonKey takeaways and expert insight from Merchant Risk Council 2019.
6 min readFinance
The new CFO: How 4 CFOs have seen their roles evolveHear from the CFOs at GoCardless, SideTrade, The FD Centre and Wolffepack as they discuss how the role has evolved – with insight into the challenges and opportunities they face in a changing financial landscape
PDFGrowth
How to scale a fintech: Strategic advice from industry leadersLearn from the leaders of Monzo, Wise, Funding Circle and more, with over 30 pieces of advice for scaling your fintech.
3 min readPayments
How borrowers want to repay their loans: key insights from customersWe asked 400 borrowers who have taken out at least one personal loan within the last two years about a number of key aspects of their repayment experience, including preferred payment methods, important features and common reasons for missing a repayment.
5 min readPayments
5 strategies for reducing delinquent loans with better paymentsDelinquent loans are a constant concern for lenders of all sizes. If your level of loan delinquency becomes too high it can have serious negative effects on your business, including increased collection costs and reputational risk.
PDFCash flow
What I wish I had known: Cash flow editionWe spoke to small business owners about how they took control of cash flow – and the lessons they learned along the way.
PDFFinance
How to drive business impact with payments: A guide for financial services providersGet the ultimate guide to driving and measuring business with payments, complete with four strategies for building a scalable payments advantage.
