');--input-focus-border-color:Highlight;--input-focus-outline:1px solid Canvas;--input-unfocused-border-color:transparent;--input-disabled-border-color:transparent;--input-hover-border-color:#000}@media (forced-colors:active){:root{--input-focus-border-color:CanvasText;--input-unfocused-border-color:ActiveText;--input-disabled-border-color:GrayText;--input-hover-border-color:Highlight}.annotationLayer .buttonWidgetAnnotation.checkBox input:required,.annotationLayer .buttonWidgetAnnotation.radioButton input:required,.annotationLayer .choiceWidgetAnnotation select:required,.annotationLayer .textWidgetAnnotation input:required,.annotationLayer .textWidgetAnnotation textarea:required{outline:1.5px solid selectedItem}}.annotationLayer{--scale-factor:1;left:0;pointer-events:none;position:absolute;top:0;transform-origin:0 0}.annotationLayer section{box-sizing:border-box;pointer-events:auto;position:absolute;text-align:initial;transform-origin:0 0}.annotationLayer .buttonWidgetAnnotation.pushButton>a,.annotationLayer .linkAnnotation>a{font-size:1em;height:100%;left:0;position:absolute;top:0;width:100%}.annotationLayer .buttonWidgetAnnotation.pushButton>canvas{height:100%;width:100%}.annotationLayer .buttonWidgetAnnotation.pushButton>a:hover,.annotationLayer .linkAnnotation>a:hover{background:#ff0;box-shadow:0 2px 10px #ff0;opacity:.2}.annotationLayer .textAnnotation img{cursor:pointer;height:100%;position:absolute;width:100%}.annotationLayer .buttonWidgetAnnotation.checkBox input,.annotationLayer .buttonWidgetAnnotation.radioButton input,.annotationLayer .choiceWidgetAnnotation select,.annotationLayer .textWidgetAnnotation input,.annotationLayer .textWidgetAnnotation textarea{background-image:var(--annotation-unfocused-field-background);border:2px solid var(--input-unfocused-border-color);box-sizing:border-box;font:calc(9px*var(--scale-factor)) sans-serif;height:100%;margin:0;vertical-align:top;width:100%}.annotationLayer .buttonWidgetAnnotation.checkBox input:required,.annotationLayer .buttonWidgetAnnotation.radioButton input:required,.annotationLayer .choiceWidgetAnnotation select:required,.annotationLayer .textWidgetAnnotation input:required,.annotationLayer .textWidgetAnnotation textarea:required{outline:1.5px solid red}.annotationLayer .choiceWidgetAnnotation select option{padding:0}.annotationLayer .buttonWidgetAnnotation.radioButton input{border-radius:50%}.annotationLayer .textWidgetAnnotation textarea{resize:none}.annotationLayer .buttonWidgetAnnotation.checkBox input[disabled],.annotationLayer .buttonWidgetAnnotation.radioButton input[disabled],.annotationLayer .choiceWidgetAnnotation select[disabled],.annotationLayer .textWidgetAnnotation input[disabled],.annotationLayer .textWidgetAnnotation textarea[disabled]{background:none;border:2px solid var(--input-disabled-border-color);cursor:not-allowed}.annotationLayer .buttonWidgetAnnotation.checkBox input:hover,.annotationLayer .buttonWidgetAnnotation.radioButton input:hover,.annotationLayer .choiceWidgetAnnotation select:hover,.annotationLayer .textWidgetAnnotation input:hover,.annotationLayer .textWidgetAnnotation textarea:hover{border:2px solid var(--input-hover-border-color)}.annotationLayer .buttonWidgetAnnotation.checkBox input:hover,.annotationLayer .choiceWidgetAnnotation select:hover,.annotationLayer .textWidgetAnnotation input:hover,.annotationLayer .textWidgetAnnotation textarea:hover{border-radius:2px}.annotationLayer .choiceWidgetAnnotation select:focus,.annotationLayer .textWidgetAnnotation input:focus,.annotationLayer .textWidgetAnnotation textarea:focus{background:none;border:2px solid var(--input-focus-border-color);border-radius:2px;outline:var(--input-focus-outline)}.annotationLayer .buttonWidgetAnnotation.checkBox :focus,.annotationLayer .buttonWidgetAnnotation.radioButton :focus{background-color:transparent;background-image:none}.annotationLayer .buttonWidgetAnnotation.checkBox :focus{border:2px solid var(--input-focus-border-color);border-radius:2px;outline:var(--input-focus-outline)}.annotationLayer .buttonWidgetAnnotation.radioButton :focus{border:2px solid var(--input-focus-border-color);outline:var(--input-focus-outline)}.annotationLayer .buttonWidgetAnnotation.checkBox input:checked:after,.annotationLayer .buttonWidgetAnnotation.checkBox input:checked:before,.annotationLayer .buttonWidgetAnnotation.radioButton input:checked:before{background-color:CanvasText;content:"";display:block;position:absolute}.annotationLayer .buttonWidgetAnnotation.checkBox input:checked:after,.annotationLayer .buttonWidgetAnnotation.checkBox input:checked:before{height:80%;left:45%;width:1px}.annotationLayer .buttonWidgetAnnotation.checkBox input:checked:before{transform:rotate(45deg)}.annotationLayer .buttonWidgetAnnotation.checkBox input:checked:after{transform:rotate(-45deg)}.annotationLayer .buttonWidgetAnnotation.radioButton input:checked:before{border-radius:50%;height:50%;left:30%;top:20%;width:50%}.annotationLayer .textWidgetAnnotation input.comb{font-family:monospace;padding-left:2px;padding-right:0}.annotationLayer .textWidgetAnnotation input.comb:focus{width:103%}.annotationLayer .buttonWidgetAnnotation.checkBox input,.annotationLayer .buttonWidgetAnnotation.radioButton input{appearance:none}.annotationLayer .popupTriggerArea{height:100%;width:100%}.annotationLayer .popupWrapper{font-size:calc(9px*var(--scale-factor));min-width:calc(180px*var(--scale-factor));pointer-events:none;position:absolute;width:100%}.annotationLayer .popup{word-wrap:break-word;background-color:#ff9;border-radius:calc(2px*var(--scale-factor));box-shadow:0 calc(2px*var(--scale-factor)) calc(5px*var(--scale-factor)) #888;cursor:pointer;font:message-box;margin-left:calc(5px*var(--scale-factor));max-width:calc(180px*var(--scale-factor));padding:calc(6px*var(--scale-factor));pointer-events:auto;position:absolute;white-space:normal}.annotationLayer .popup>*{font-size:calc(9px*var(--scale-factor))}.annotationLayer .popup h1{display:inline-block}.annotationLayer .popupDate{display:inline-block;margin-left:calc(5px*var(--scale-factor))}.annotationLayer .popupContent{border-top:1px solid #333;margin-top:calc(2px*var(--scale-factor));padding-top:calc(2px*var(--scale-factor))}.annotationLayer .richText>*{font-size:calc(9px*var(--scale-factor));white-space:pre-wrap}.annotationLayer .caretAnnotation,.annotationLayer .circleAnnotation svg ellipse,.annotationLayer .fileAttachmentAnnotation,.annotationLayer .freeTextAnnotation,.annotationLayer .highlightAnnotation,.annotationLayer .inkAnnotation svg polyline,.annotationLayer .lineAnnotation svg line,.annotationLayer .polygonAnnotation svg polygon,.annotationLayer .polylineAnnotation svg polyline,.annotationLayer .squareAnnotation svg rect,.annotationLayer .squigglyAnnotation,.annotationLayer .stampAnnotation,.annotationLayer .strikeoutAnnotation,.annotationLayer .underlineAnnotation{cursor:pointer}.annotationLayer .annotationTextContent,.annotationLayer section svg{height:100%;position:absolute;width:100%}.annotationLayer .annotationTextContent{color:transparent;opacity:0;pointer-events:none;-webkit-user-select:none;user-select:none}.annotationLayer .annotationTextContent span{display:inline-block;width:100%}@font-face{font-display:swap;font-family:Averta Web;font-style:normal;font-weight:400;src:url(/content-platform/static/Averta-Regular-fd1297bf462e95eea6aa118597d8ef9e.otf) format("opentype")}@font-face{font-display:swap;font-family:Averta Web;font-style:italic;font-weight:400;src:url(/content-platform/static/Averta-RegularItalic-a93ae4a14814b0363207932e2c55e7bb.otf) format("opentype")}@font-face{font-display:swap;font-family:Averta Web;font-style:normal;font-weight:600;src:url(/content-platform/static/Averta-Semibold-3cbea55cef956724c095d3faa96ac883.otf) format("opentype")}@font-face{font-display:swap;font-family:Averta Web;font-style:italic;font-weight:600;src:url(/content-platform/static/Averta-SemiboldItalic-7962116f4e3c788c3df34f71cb41f4c1.otf) format("opentype")}@font-face{font-display:swap;font-family:"PT Serif";font-style:normal;font-weight:400;src:url(/content-platform/static/PT_Serif-Web-Regular-a12d02e92a52545c0e252cb52e59a199.ttf) format("truetype")}@font-face{font-display:swap;font-family:"PT Serif";font-style:italic;font-weight:400;src:url(/content-platform/static/PT_Serif-Web-Italic-fbc44e1e589cb892ee02348b2a8a348c.ttf) format("truetype")}@font-face{font-display:swap;font-family:"PT Serif";font-style:normal;font-weight:600;src:url(/content-platform/static/PT_Serif-Web-Bold-f86a6a1831027140ee56a79917cdd50d.ttf) format("truetype")}@font-face{font-display:swap;font-family:"PT Serif";font-style:italic;font-weight:600;src:url(/content-platform/static/PT_Serif-Web-BoldItalic-dc0d330f07cb434d3df2ada512eeb3b3.ttf) format("truetype")}@font-face{font-display:swap;font-family:Simplon Mono;font-style:normal;font-weight:400;src:url(/content-platform/static/SimplonMono-Regular-f7db758b4f03c8b9179c1d8fe0bb44f8.woff2) format("woff2"),url(/content-platform/static/SimplonMono-Regular-4873b89276459e0daae704dc30e2966d.woff) format("woff")}@font-face{font-display:swap;font-family:Haffer;font-style:normal;font-weight:400;src:url(/content-platform/static/HafferXH-Regular-5aabd3cd7105e25df233f608f2d66bc2.otf) format("opentype")}@font-face{font-display:swap;font-family:Haffer;font-style:italic;font-weight:400;src:url(/content-platform/static/HafferXH-RegularItalic-8cc7af3f0d75ba1b610a1b1878ea5eee.otf) format("opentype")}@font-face{font-display:swap;font-family:Haffer;font-style:normal;font-weight:500;src:url(/content-platform/static/HafferXH-Medium-dae5509349255a527ba6223b40257a7c.otf) format("opentype")}@font-face{font-display:swap;font-family:Haffer;font-style:normal;font-weight:600;src:url(/content-platform/static/HafferXH-SemiBold-64a01291b8f7380359bb3642c1b1e00a.otf) format("opentype")}@font-face{font-display:swap;font-family:Haffer;font-style:italic;font-weight:600;src:url(/content-platform/static/HafferXH-SemiBoldItalic-869dd4deb4c6e290c1aaf1e6a8670036.otf) format("opentype")}@font-face{font-display:swap;font-family:Nudge;font-style:normal;font-weight:100;src:url(/content-platform/static/VCNudge-Thin-09f2315fb254f9dc017f0e4983166415.otf) format("opentype")}@font-face{font-display:swap;font-family:Nudge;font-style:normal;font-weight:300;src:url(/content-platform/static/VCNudge-Light-dc44d09f0564da3a5f46801b8bb26cd8.otf) format("opentype")}@font-face{font-display:swap;font-family:Nudge;font-style:normal;font-weight:400;src:url(/content-platform/static/VCNudge-Regular-be0a147c918c6bec670c17f5204784bb.otf) format("opentype")}@font-face{font-display:swap;font-family:Nudge;font-style:normal;font-weight:700;src:url(/content-platform/static/VCNudge-Bold-822d17e33e72d439ad42d99a75ae6df0.otf) format("opentype")}@font-face{font-display:swap;font-family:Nudge;font-style:normal;font-weight:800;src:url(/content-platform/static/VCNudge-ExtraBold-a2d0723b460f32bc659ad1670a00ae22.otf) format("opentype")}@font-face{font-display:swap;font-family:Nudge;font-style:normal;font-weight:900;src:url(/content-platform/static/VCNudge-Black-9e870be920be60c228f9a4affa885f8d.otf) format("opentype")}@font-face{font-display:swap;font-family:Para;font-style:normal;font-weight:300;src:url(/content-platform/static/Para-Central-Light-b0a58901815efc51b2b07b595eca45f7.otf) format("opentype")}@font-face{font-display:swap;font-family:Para;font-style:italic;font-weight:300;src:url(/content-platform/static/Para-Central-Light-Italic-48e4a958a048c612c6a0927f538018b8.otf) format("opentype")}@font-face{font-display:swap;font-family:Para;font-style:normal;font-weight:400;src:url(/content-platform/static/Para-Central-Regular-03a3a49a91a9bbf991dd6263feab3975.otf) format("opentype")}@font-face{font-display:swap;font-family:Para;font-style:normal;font-weight:700;src:url(/content-platform/static/Para-Central-Bold-3107caa8a871d45bb00cb084bcc8ffc1.otf) format("opentype")}@font-face{font-display:swap;font-family:DM Mono;font-style:normal;font-weight:300;src:url(/content-platform/static/DMMono-Light-2cf6d0b2de012ff294ce86eecb4263e5.ttf) format("truetype")}@font-face{font-display:swap;font-family:DM Mono;font-style:italic;font-weight:300;src:url(/content-platform/static/DMMono-LightItalic-0e20bf0432fcf702ef0306184759a593.ttf) format("truetype")}@font-face{font-display:swap;font-family:DM Mono;font-style:normal;font-weight:400;src:url(/content-platform/static/DMMono-Regular-15edd89a6460acfb1a86017399e47a1f.ttf) format("truetype")}@font-face{font-display:swap;font-family:DM Mono;font-style:italic;font-weight:400;src:url(/content-platform/static/DMMono-Italic-6b7b77e96ef2aa8ec8fffe2e28239719.ttf) format("truetype")}@font-face{font-display:swap;font-family:DM Mono;font-style:normal;font-weight:500;src:url(/content-platform/static/DMMono-Medium-50d7af0bb966bc0570a212128d7ab24d.ttf) format("truetype")}@font-face{font-display:swap;font-family:DM Mono;font-style:italic;font-weight:500;src:url(/content-platform/static/DMMono-MediumItalic-85bff8703124566bb1a660afda35365b.ttf) format("truetype")}body,html{box-sizing:border-box;margin:0;padding:0}code[class*=language-],pre[class*=language-]{word-wrap:normal;background:none;color:#000;font-family:Consolas,Monaco,Andale Mono,Ubuntu Mono,monospace;font-size:1em;-webkit-hyphens:none;hyphens:none;line-height:1.5;tab-size:4;text-align:left;text-shadow:0 1px #fff;white-space:pre;word-break:normal;word-spacing:normal}code[class*=language-] ::selection,code[class*=language-]::selection,pre[class*=language-] ::selection,pre[class*=language-]::selection{background:#b3d4fc;text-shadow:none}@media print{code[class*=language-],pre[class*=language-]{text-shadow:none}}pre[class*=language-]{margin:.5em 0;overflow:auto;padding:1em}:not(pre)>code[class*=language-],pre[class*=language-]{background:#f5f2f0}:not(pre)>code[class*=language-]{border-radius:.3em;padding:.1em;white-space:normal}.token.cdata,.token.comment,.token.doctype,.token.prolog{color:#708090}.token.punctuation{color:#999}.token.namespace{opacity:.7}.token.boolean,.token.constant,.token.deleted,.token.number,.token.property,.token.symbol,.token.tag{color:#905}.token.attr-name,.token.builtin,.token.char,.token.inserted,.token.selector,.token.string{color:#690}.language-css .token.string,.style .token.string,.token.entity,.token.operator,.token.url{background:hsla(0,0%,100%,.5);color:#9a6e3a}.token.atrule,.token.attr-value,.token.keyword{color:#07a}.token.class-name,.token.function{color:#dd4a68}.token.important,.token.regex,.token.variable{color:#e90}.token.bold,.token.important{font-weight:700}.token.italic{font-style:italic}.token.entity{cursor:help}
Payment Providers & Business Continuity Plan (BCP) - RFP | GoCardless Skip to content menu Open site navigation sidebar For use case
Our customers
For small business
For enterprise
Process payments
Protect revenue
Open Banking
Connect to GoCardless
Help and support
News and resources
Login Sign up Written by GoCardless The GoCardless content team comprises a group of subject-matter experts in multiple fields from across GoCardless.
The authors and reviewers work in the sales, marketing, legal, and finance departments. All have in-depth knowledge and experience in various aspects of payment scheme technology and the operating rules applicable to each.
The team holds expertise in the well-established payment schemes such as UK Direct Debit, the European SEPA scheme, and the US ACH scheme, as well as in schemes operating in Scandinavia, Australia, and New Zealand. See full bio Last editedJun 2024 — 1 min read
Download guide
Overview of the RFP Process What to include in a Direct Debit RFP Distributing your RFPA list of suggested questions to ask your Direct Debit provider about their Business Continuity Plan (BCP).
You should include a section in your RFP asking your payments provider about their Business Continuity Plan (BCP).
Suggested questions to ask include:
Question
Explanation
1.
Do you have a Business Continuity Plan (BCP)? If so, please attach to this RFP. If not, please explain your processes around Business Continuity, i.e. procedures for recovery from a partial or total loss of your services due to a technical failure.
A BCP is a step-by-step explanation of what the process is for restoring data and availability of the service after any adverse event, both major and minor. It should explain the exact steps taken, resolution times, and key risks - in particular, how much data would be lost in a major event.
2.
How frequently do you create data backups?
These should be as close to real-time as possible to minimise potential data loss.
3.
For how long are these backups retained?
4.
Where are these backups stored?
5.
How are backups secured?
6.
In a disaster event, how long would it take you to restore the system from these backups? Would any data be lost, and if so, how much?
Naturally, you should be looking for an answer as soon as possible and no data loss. 2-4 hours is a good answer here.
7.
How are employees kept aware of the BCP?
This should be a quarterly/semi-annual review with the person in charge.
8.
How frequently is the BCP reviewed and how do you ensure that it is kept up to date?
This should be quarterly/semi-annually reviewed by a senior team member.
9.
Who has responsibility for deciding to invoke the BCP?
This is usually the Head of IT/Engineering or Security.
10.
When was your BCP last tested? Describe how testing took place.
The organisation should have simulated a disaster event to ensure all steps of the process work.
11.
Describe your review process in the event of a disaster that required the BCP to be invoked.
The organisation should perform a retrospective and take specific actions to improve the process in case of future adverse events.
Our sample RFP includes all of the questions above and more. You can download it here and use it as a template for creating your own.
Note: The questions suggested on this page are intended as a starting place for writing your own RFP. They're provided for general information only: they're not intended to be prescriptive or to provide legal advice. We suggest working closely with your management to develop an RFP that is tailored towards the specific requirements of your business.
Over 100,000 businesses use GoCardless to get paid on time. Learn more about how you can improve payment processing at your business today. Interested in automating the way you get paid? GoCardless can help Contact us Seen 'GoCardless Ltd' on your bank statement? Learn more
GoCardless Ltd, Sutton Yard, 65 Goswell Road, London, EC1V 7EN, United Kingdom
GoCardless Ltd (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services.