Billingbooth and GoCardless expand partnership to add open banking and payment optimisation for telcos

New features create end-to-end payment solution for telcos facing tight margins in the industry

London, 3 September, 2025 -- GoCardless, the bank payment company, has expanded its long-standing partnership with Billingbooth, a specialised billing software designed for telecom companies. The collaboration will see GoCardless’s full suite of bank payment solutions integrated directly into the Billingbooth platform, helping telcos simplify their billing and payments process, and easily recover bad debt.

The integration now includes Instant Bank Pay, GoCardless’ open banking-powered payment solution, and Success+, its AI-driven tool to optimise and automate payment retries. The new features complement Billingbooth’s existing GoCardless Direct Debit functionality, providing an end-to-end billing and payment solution for its customers.

For telcos, especially those dealing with high volumes of low-value transactions, effective credit control is a major challenge. The integration addresses this by enabling them to take both recurring and one-off payments within a single platform. Instant Bank Pay allows for the immediate and secure collection of outstanding payments directly from a customer’s bank account, eliminating manual processes and long waits. This speed reduces administrative overhead and late payments. 

In addition, Success+ helps businesses to automatically recover two-thirds of failed payments, on average. By applying machine learning to identify the best time for payment retries, the tool increases the likelihood of successful collection, further reducing the need for manual debt chasing and improving cash flow.

Tom Metcalfe, Director, Global Partnerships at GoCardless, said: “For telcos facing a challenging market of consolidation and squeezed margins, efficiency is more critical than ever. This expanded partnership with Billingbooth brings our best-in-class technology to a sector that is perfect for bank payments, providing a seamless solution that solves their biggest billing and payment pain points.”

Alvaro Mari-Thompson, Director at Billingbooth, said: “Debt recovery is the single biggest problem for many of our customers. This partnership with GoCardless provides a robust and reliable offering that perfectly integrates with our platform, so our joint customers have an all-in-one solution. GoCardless has truly reinvented the payments industry by building a modern, technological layer on top of the aging BACS system.”

Notes to Editors

For more information, contact:

press@gocardless.com 

About GoCardless

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK, with additional offices in Australia, France, Ireland, Latvia and the United States. For more information, please visit www.gocardless.com and follow us on LinkedIn @GoCardless. 

© 2025 GoCardless Ltd. All Rights Reserved. GoCardless is a registered trademark of GoCardless Ltd in multiple countries. Third party trademarks mentioned above are owned by their respective companies. Unless explicitly identified as such, nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of GoCardless Ltd. or any aspect of this press release.

About Billingbooth

Billingbooth specialises in telecoms billing solutions. We supply countless numbers of companies ranging from managed service providers, broadband and fibre suppliers, resellers through to voice carriers with the tools and services required to handle voice, data & SMS billing, recurring subscriptions, payments and credit control. Our API-first platforms are designed to work seamlessly within complex organisational ecosystems.

For more information, please visit www.billingbooth.com to get in touch with us.