Our terms of service

Payment timings

Event/requestPayment schemeTiming
Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following establishment of a new Payment Scheme Mandate and submission of a Payment OrderUK Direct Debit4 Business Days following the Payment Order
SEPA3-6 Business Days following the Payment Order
Autogiro (Sweden)2 Business Days following the Payment Order (with the Payment Scheme Mandate set up 8 Business Days prior)
BECS (Australia)16:00 (GMT) 2 Business Days following the Payment Order; OR 02:00 / 03:00 (Sydney time), 1 Business Day following the Payment Order
Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following submission of a Payment Order against an existing Payment Scheme MandateUK Direct Debit3 Business Days following the Payment Order
SEPA2 Business Days following the Payment Order
Autogiro (Sweden)2 Business Days following the Payment Order
BECS (Australia)16:00 (GMT) 2 Business Days following the Payment Order; OR 02:00 / 03:00 (Sydney time), 1 Business Day following the Payment Order
Latest time by which a Merchant or Customer may cancel a Payment Scheme Mandate or Payment OrderUK Direct Debit4pm 2 Business Days before the Payment Date
SEPA4pm:
(a) 6 Business Days before the Payment Date for the first Payment Order under a Payment Scheme Mandate or
(b) 3 Business Days before the Payment Date for subsequent Payment Orders
Autogiro (Sweden)4pm 2 Business Days before the Payment Date
BECS (Australia)16:00 (GMT) 2 Business Days before the Payment Date; OR 02:00 / 03:00 (Sydney time), 1 Business Day before the Payment Date
Time taken to complete a transfer of funds from the GoCardless Client Account to the Merchant’s Nominated AccountUK Direct Debit2 Business Days following the Payment Date
SEPA3-4 Business Days following the Payment Date
Autogiro (Sweden)2 Business Days following the Payment Date
BECS (Australia)3 Business Days following the Payment Date (for domestic payouts. Additional days apply for international payouts)
Time taken to complete a transfer of a refund from the relevant GoCardless bank account to a Customer’s bank account (assuming refund request is made before 11am on the request date)UK Direct DebitWithin 1 Business Day of the request
SEPA1 Business Day following the request
Autogiro (Sweden)2 Business Days following the request
BECS (Australia)2 Business Days following the request

GoCardless Ltd., Sutton Yard, 65 Goswell Road, London, EC1V 7EN, United Kingdom

GoCardless (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2009, registration number 597190, for the provision of payment services.