Our terms of service

Payment timings

UK Direct Debit (Bacs)

Event / request

Timing

Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following establishment of a new Payment Scheme Mandate and submission of a Payment Order

4 Business Days following the Payment Order

Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following submission of a Payment Order against an existing Payment Scheme Mandate

3 Business Days following the Payment Order date

Latest time by which a Merchant or Customer may cancel a Payment Scheme Mandate or Payment Order

16:00 (GMT) 2 Business Days before the Payment Order date

Time taken to complete a transfer of funds from the GoCardless Client Account to the Merchant’s Nominated Account

2 Business Days following the Payment Order Date

Time taken to complete a transfer of a refund from the relevant GoCardless bank account to a Customer’s bank account (assuming refund request is made before 11:00 local time in London, United Kingdom on the Payment Order date of the refund)

Within 1 Business Day

SEPA

Event / request

Timing

Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following establishment of a new Payment Scheme Mandate and submission of a Payment Order

3 Business Days following the Payment Order date

Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following submission of a Payment Order against an existing Payment Scheme Mandate

3 Business Days following the Payment Order date

Latest time by which a Merchant or Customer may cancel a Payment Scheme Mandate or Payment Order

16:00 (GMT) 2 Business Days before the Payment Order date

Time taken to complete a transfer of funds from the GoCardless Client Account to the Merchant’s Nominated Account

3 Business Days following the Payment Order date

Time taken to complete a transfer of a refund from the relevant GoCardless bank account to a Customer’s bank account (assuming refund request is made before 11:00 local time in London, United Kingdom on the Payment Order date)

1 Business Day

BECS (Australia)

Event / request

Timing

Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following establishment of a new Payment Scheme Mandate and submission of a Payment Order

Maximum 1 Business Day following the Payment Order date (with Payment Scheme Mandate set up alongside first Payment Order)

Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following submission of a Payment Order against an existing Payment Scheme Mandate

Maximum 1 Business Day following the Payment Order date (same Business Day for Australian merchants due to time difference)

Latest time by which a Merchant or Customer may cancel a Payment Scheme Mandate or Payment Order

16:00 (GMT) 1 Business Day before the Payment Order date

Time taken to complete a transfer of funds from the GoCardless Client Account to the Merchant’s Nominated Account

3 Business Days (for domestic payouts. Additional days apply for international payouts)

Time taken to complete a transfer of a refund from the relevant GoCardless bank account to a Customer’s bank account (assuming refund request is made before 11:00 local time in London, United Kingdom, on the Payment Order date)

Within 2 Business Days

Autogiro (Sweden)

Event / request

Timing

Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following establishment of a new Payment Scheme Mandate and submission of a Payment Order

2 Business Days following the Payment Order date (with the Payment Scheme Mandate set up 8 Business Days prior)

Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following submission of a Payment Order against an existing Payment Scheme Mandate

2 Business Days following the Payment Order date

Latest time by which a Merchant or Customer may cancel a Payment Scheme Mandate or Payment Order

16:00 (GMT) 2 Business Days before the Payment Order date

Time taken to complete a transfer of funds from the GoCardless Client Account to the Merchant’s Nominated Account

2 Business Days following the Payment Order date

Time taken to complete a transfer of a refund from the relevant GoCardless bank account to a Customer’s bank account (assuming refund request is made before 11:00 local time in London, United Kingdom, on the Payment Order date)

2 Business Days

Betalingsservice (Denmark)

Event / request

Timing

Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following establishment of a new Payment Scheme Mandate and submission of a Payment Order

Minimum 9 Business Days following Payment Scheme Mandate set up (with Payment Order set up at least 1 Business Day after Payment Scheme Mandate set up and ahead of '8 working days before month end' - deadline)

Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following submission of a Payment Order against an existing Payment Scheme Mandate

Minimum 8 Business Days following the Payment Order date

Latest time by which a Merchant or Customer may cancel a Payment Scheme Mandate or Payment Order

Merchants can cancel a Payment Scheme Mandate or Payment Order up to 16:00 (GMT) 8 Business Days before the start of the month of the Payment Order date.

Customers can cancel an individual Payment Order up to close of business (according to local time in Denmark) on 7th calendar date of the month of the Payment Order date (if the Transaction has already taken place, the funds will be passed back to the Customer). If the 7th date falls on a weekend, the deadline is extended by 1 Business Day.

Time taken to complete a transfer of funds from the GoCardless Client Account to the Merchant’s Nominated Account

4 Business Days (for domestic payouts, varies for international payouts)

Time taken to complete a transfer of a refund from the relevant GoCardless bank account to a Customer’s bank account (assuming refund request is made before 11:00 local time in London, United Kingdom, on the Payment Order date)

1 Business Day

Becs (New Zealand)

Event / request

Timing

Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following establishment of a new Payment Scheme Mandate and submission of a Payment Order

3 Business Days following the Payment Order date (with Payment Scheme Mandate set up alongside first Payment Order)

Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following submission of a Payment Order against an existing Payment Scheme Mandate

3 Business Days following the Payment Order date

Latest time by which a Merchant or Customer may cancel a Payment Scheme Mandate or Payment Order

16:00 (GMT) 1 Business Day before the Payment Order date

Time taken to complete a transfer of funds from the GoCardless Client Account to the Merchant’s Nominated Account

3 Business Days (for domestic payouts, varies for international payouts)

Latest time by which a Merchant or Customer may cancel a Payment Scheme Mandate or Payment Order

1 Business Day following the request


Contact us

Sales Contact sales +44 20 8338 9539

Support Request support +44 20 8338 9540

Seen 'GoCardless LTD' on your bank statement? Learn more

GoCardless Ltd., Sutton Yard, 65 Goswell Road, London, EC1V 7EN, United Kingdom

GoCardless (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services.