Our terms of service



The following documents outline the terms of service for using GoCardless. You should read through these terms before using GoCardless.

If you have any questions about our terms of service, then please get in touch by emailing help@gocardless.com or calling +44 20 8338 9537. Customers can also find more details about our transaction structure in our FAQ.

Website terms of use

The terms on which you may make use of our website

Merchant agreement

The terms of use for collecting payments via GoCardless

Partner agreement

The terms of use for helping others collect via GoCardless

Connected Merchant Agreement

The terms of use for using GoCardless with Integration Partners

Restricted activities

Activities you can’t collect payments via GoCardless for

Privacy Notice

Our practices towards handling your personal information

GoCardless Ltd., Sutton Yard, 65 Goswell Road, London, EC1V 7EN, United Kingdom

GoCardless is regulated by the Financial Conduct Authority in the United Kingdom as an Authorised Payment Institution to collect payments across Europe.