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GoCardless is now required to charge VAT across all of the fees that we charge for our services provided to merchants located in the UK and France. This is due to a change in the application of tax law which means we can no longer benefit from a VAT exemption applying to the supply of payment services.
Given the current situation with Covid-19, we have decided to absorb the cost of VAT for existing customers until 1 September so that we can give you sufficient notice to adapt to this change. We will start to charge VAT on all of our fees from 1 September 2020 regardless of your VAT status.
If any of the goods or services that you supply are VAT exempt or you are underneath the VAT threshold then you won’t be able to reclaim the cost of VAT. We realise this may have a significant impact for you, especially given the impact of the Covid-19 pandemic. We are therefore putting aside a VAT relief fund in order to help offset the impact of these changes for customers that are VAT exempt or underneath the VAT threshold.
If you activated your account or signed a contract before 1 June 2020 you can provide us with documentation to demonstrate your VAT exempt status, or that your business falls under the VAT registration threshold and we will assess the impact of the VAT charge.
We opened the process to assess cases on 15 June 2020. On this page you can find more information on the required documentation. Once you’re clear on the documentation that you need to provide to confirm your VAT status, you can complete the form and upload your documents no later than 1 August 2020.
We acknowledge that there will be cases in which none of the documents listed below will be relevant or available to merchants that supply goods or services that are exempt from VAT or who are below the VAT registration threshold. In such cases, you should advise of us your VAT status in the boxes indicated. If you are unable to provide any of the documentation requested, this does not mean you will not be considered for a discount. We will attempt to assess your claim by alternative means and may contact you about this. We encourage you to provide any of the documents requested that are relevant and available to you, as this will facilitate our assessment. We further acknowledge that some of these documents are confidential in nature. Any documents provided will be treated in compliance with GoCardless’s data protection procedures.
If any of the goods or services that you supply are exempt from VAT - we ask that you provide us with any of the following documentation which is relevant and available to you:
The following document should be provided, if available:
The following document should be provided, if available:
The following document should be provided, if available:
The following document should be provided, if available:
The following document should be provided, if available:
The following document should be provided, if available:
The following document should be provided, if available:
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Seen 'GoCardless LTD' on your bank statement? Learn more
GoCardless (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services.
GoCardless SAS, an affiliate of GoCardless Ltd (company registration number 834 422 180, R.C.S. PARIS), is authorised by the ACPR (French Prudential Supervision and Resolution Authority), Bank Code (CIB) 17118, for the provision of payment services.