in People

A day in the life of a Product Designer at GoCardless

Who am I?

I’m a Product Designer here at GoCardless, which means I design the interfaces our customers use when they interact with GoCardless products.

At GoCardless, we maintain a number of products that create the experience our customers know and love. There's the dashboard, where our customers control their payments, our payment pages where they sign up new customers, and the admin screens where our operations team provide customer support.

Continue reading...

Interested in joining the GoCardless team?
We're hiring
in Announcements

We’re launching our new Sales Graduate Scheme - and we want YOU

At GoCardless, we’re proud to work with an incredibly diverse, driven and interesting team. We’re always looking for creative ways to hire and develop amazing people. So as we move into 2017, we’re delighted to announce the launch of our very first Sales Graduate Scheme.

In this post, we’ll answer the following key questions:

  • What does the grad scheme involve?
  • What’s the recruitment process like?
  • Why GoCardless? Why now?

Continue reading...

Interested in joining GoCardless?
We're hiring
in Announcements

Our response to Cloudflare's bug disclosure

At the end of last week, Cloudflare and Google Project Zero published details of a security issue that affected sites using Cloudflare's web proxy service.

When triggered, the bug led to request data intended for different websites to be mixed together. This meant that a page served by website A could include the contents of a request made to website B.

Because of how widely Cloudflare is used - some measurements put around 5% of the web behind Cloudflare - this is a true internet-scale problem, and warrants a quick response from everyone involved.

As users of Cloudflare's proxy service, we've taken the time necessary to properly assess the risk to our customers and we've done that in partnership with Cloudflare's support team. While the risk to GoCardless data is extremely low, we'd rather be clear with our customers about what's happened.

Continue reading...

Announcing the launch of GoCardless Plus

We’re excited to announce our new service plan - GoCardless Plus.

With Plus, when you collect payments from your customers, your name stays at the forefront of their minds.

When using GoCardless Standard, customers see ‘GoCardless Ltd’ on their bank statements, followed by a mandate reference which includes your company name. However, only some banks display the second part of the reference we provide.

GoCardless Plus gives you your own Service User Number (SUN) for Bacs or Creditor Identifier (CID) for SEPA. Your customers will always see your business name on their bank statements, every time a payment is collected from their account on your behalf.

Continue reading...

Interested in GoCardless Plus?
Sign up now

GoCardless launches a new integration with ChartMogul

We’re excited to announce ChartMogul as our latest integration.

This is great news for those of you who are already using GoCardless to take payments for your subscription business. You can now use the power of the ChartMogul analytics platform to measure results, understand data and grow your business.

Continue reading...

Gain deeper insights into your payments data
Find out more
in People

Working with recruitment agencies: assessing effectiveness

Every company wishes that all potential candidates find them directly. However, that isn’t always the case. Although we want to keep recruitment spend to a minimum, we also need to face the fact that external agencies are one part of our sourcing strategy.

The scenario we found ourselves in about 6 months ago will be similar in other startups. We needed to grow fast and we saw numerous agencies come on board, either through contacts from hiring managers, referrals from other companies, or direct contact with the talent team. We suddenly realised we were working with about 25 agencies and we couldn't manage them effectively. It became frustrating for all parties involved.

Therefore, we decided to rethink our approach and put in place steps to get to know each agency properly, to understand how they will represent GoCardless, and how we can assess their performance. Moreover, we want to work with and manage a realistic number of relationships.

Continue reading...

in Engineering

Building our new developer experience: Part 1

Our API is at the heart of everything we do. Not only does it allow developers to build powerful Direct Debit solutions, but it also powers the GoCardless Dashboard along with our integrations with partners like Xero, Teamup and Zuora.

As engineers, we know firsthand the importance of having great resources at your disposal when you’re getting started with an API. So back in September we kicked off a major project to revamp our developer onboarding experience. We wanted to build something we could be really proud of and which would also delight our customers.

In this blog post, the first of a series of two, we’ll take you through the journey of building our new developer site from idea to delivery.

Continue reading...

Interested in joining GoCardless?
We're hiring

We team up with QuickBooks to help small businesses get paid faster

Success for small businesses in the UK is more elusive than ever these days thanks to a weakened pound and intense competition in all markets.

Thousands of the UK’s small and medium enterprises have told us that managing cashflow is a constant struggle. In some cases it can take up to 13 days for an invoice to get paid.

Cashflow is the lifeblood for any organisation, so waiting a fortnight for payment can wreak havoc on a company’s finances. Time spent chasing late-paying customers could instead be used for growing the business.

Continue reading...

Use GoCardless with QuickBooks to get paid on time, every time
Find out more
in Announcements, People

Customer Support Interview Process

We take a lot of pride in our support team here at GoCardless. 😛

If we see a ticket that's close to breaching our service level agreement (SLA), we'll jump straight on it. Or if we notice a product update that's caused an unexpected issue, we'll quickly follow up to resolve it.

We're constantly working to improve processes, increase efficiency, and share more knowledge. Whenever our users get in touch, we have the right tools to provide a quick resolution that will minimise any disruption to their day. If we can put a smile on their face while doing so, well that’s just the icing on the cake.

We're also a team that knows how to have fun. Our Slack channel is widely revered across the company. If there were a prize for inexplicable overuse of giphys and non-stop banter, we’d win hands down. We all love getting stuck in at our company events…and the weekly Friday evening pub drinks.

Together we’ve sampled our fair share of bars and restaurants near the office, and we’ve competed in laser tag, bubble football, beer pong, and more – all in the name of creating a great team spirit.

Anyway, before we get too carried away, let’s get back to what you came here for – insights into our interview process.

Continue reading...

Interested in joining GoCardless?
We're hiring

Bacs Processing Calendar 2017

It's that time of year again and we don't just mean Christmas. The Bacs Direct Debit 2017 processing calendar is now available, so you can easily check the dates when Bacs will process Direct Debit payment submissions in 2017. The calendar also shows which days Bacs won't process payments, bank holidays and weekends, so you can plan around that.

If you're using GoCardless, there's no need to plan your payments submissions with the Bacs processing calendar. We take care of submission dates for you and we'll automatically submit your payments to Bacs on the relevant day. This means you simply choose on which dates you'd like to charge your customers, and we'll do the rest.

Feel free to get in touch with us at help@gocardless.com if you have any questions about the timing and scheduling of Bacs payments.

Looking to automate Direct Debit collection timings?
Find out more