GoCardless launches a new integration with ChartMogul

We’re excited to announce ChartMogul as our latest integration.

This is great news for those of you who are already using GoCardless to take payments for your subscription business. You can now use the power of the ChartMogul analytics platform to measure results, understand data and grow your business.

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Gain deeper insights into your payments data
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in People

Working with recruitment agencies: assessing effectiveness

Every company wishes that all potential candidates find them directly. However, that isn’t always the case. Although we want to keep recruitment spend to a minimum, we also need to face the fact that external agencies are one part of our sourcing strategy.

The scenario we found ourselves in about 6 months ago will be similar in other startups. We needed to grow fast and we saw numerous agencies come on board, either through contacts from hiring managers, referrals from other companies, or direct contact with the talent team. We suddenly realised we were working with about 25 agencies and we couldn't manage them effectively. It became frustrating for all parties involved.

Therefore, we decided to rethink our approach and put in place steps to get to know each agency properly, to understand how they will represent GoCardless, and how we can assess their performance. Moreover, we want to work with and manage a realistic number of relationships.

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in Engineering

Building our new developer experience: Part 1

Our API is at the heart of everything we do. Not only does it allow developers to build powerful Direct Debit solutions, but it also powers the GoCardless Dashboard along with our integrations with partners like Xero, Teamup and Zuora.

As engineers, we know firsthand the importance of having great resources at your disposal when you’re getting started with an API. So back in September we kicked off a major project to revamp our developer onboarding experience. We wanted to build something we could be really proud of and which would also delight our customers.

In this blog post, the first of a series of two, we’ll take you through the journey of building our new developer site from idea to delivery.

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We team up with QuickBooks to help small businesses get paid faster

Success for small businesses in the UK is more elusive than ever these days thanks to a weakened pound and intense competition in all markets.

Thousands of the UK’s small and medium enterprises have told us that managing cashflow is a constant struggle. In some cases it can take up to 13 days for an invoice to get paid.

Cashflow is the lifeblood for any organisation, so waiting a fortnight for payment can wreak havoc on a company’s finances. Time spent chasing late-paying customers could instead be used for growing the business.

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Use GoCardless with QuickBooks to get paid on time, every time
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in Announcements, People

Customer Support Interview Process

We take a lot of pride in our support team here at GoCardless. 😛

If we see a ticket that's close to breaching our service level agreement (SLA), we'll jump straight on it. Or if we notice a product update that's caused an unexpected issue, we'll quickly follow up to resolve it.

We're constantly working to improve processes, increase efficiency, and share more knowledge. Whenever our users get in touch, we have the right tools to provide a quick resolution that will minimise any disruption to their day. If we can put a smile on their face while doing so, well that’s just the icing on the cake.

We're also a team that knows how to have fun. Our Slack channel is widely revered across the company. If there were a prize for inexplicable overuse of giphys and non-stop banter, we’d win hands down. We all love getting stuck in at our company events…and the weekly Friday evening pub drinks.

Together we’ve sampled our fair share of bars and restaurants near the office, and we’ve competed in laser tag, bubble football, beer pong, and more – all in the name of creating a great team spirit.

Anyway, before we get too carried away, let’s get back to what you came here for – insights into our interview process.

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Bacs Processing Calendar 2017

It's that time of year again and we don't just mean Christmas. The Bacs Direct Debit 2017 processing calendar is now available, so you can easily check the dates when Bacs will process Direct Debit payment submissions in 2017. The calendar also shows which days Bacs won't process payments, bank holidays and weekends, so you can plan around that.

If you're using GoCardless, there's no need to plan your payments submissions with the Bacs processing calendar. We take care of submission dates for you and we'll automatically submit your payments to Bacs on the relevant day. This means you simply choose on which dates you'd like to charge your customers, and we'll do the rest.

Feel free to get in touch with us at help@gocardless.com if you have any questions about the timing and scheduling of Bacs payments.

Looking to automate Direct Debit collection timings?
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in Business

Highlights of 2016 at GoCardless

2016 has been a rollercoaster of a year. Here at GoCardless HQ, we’ve certainly had an exciting time.

In this post, we look back at some of our most memorable moments from the year gone by - including big wins, things we’ve learned, new friends, and fun events - all infused with the usual dynamic GoCardless spirit.

We’ve hit some significant milestones this year, including reaching £1.5 billion of processing volume in July, and helping over 20,000 merchants every month to take payments more effectively. We’ve also ramped up our European operations, enabling even more customers to take payments across the eurozone.

In September, we launched a survey on the burgeoning subscriptions industry in our UK and European markets, aiming to find out what people thought of the various different payment methods. The results showed an outstanding victory for Direct Debit, especially in the UK, which was great news for us too!

A couple of months later we entered the prestigious Deloitte Fast50 Awards - and won first place in the fintech category, and second place overall out of 50 of the UK’s fastest-growing companies. Then, just weeks later, we reached the top ten of the Deloitte Fast 500 EMEA Awards, which have a more global focus - honouring the best innovators in Europe, the Middle East and Africa.

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GoCardless among top 10 innovators at the Deloitte Fast 500 EMEA Awards

It was only a few weeks ago that we at GoCardless were busy celebrating our outstanding performance in the recent Deloitte Fast 50. We’re delighted to announce another big success.

Last night, GoCardless reached the top 10 of the Deloitte Technology Fast 500 EMEA awards, presented in Paris.

In this competition the stakes were much higher than before. We were up against a diverse range of cutting-edge tech companies from all over Europe, the Middle East and Africa. So it was a significant achievement for us to make it to tenth place in the overall ranking, putting us in the top 10.

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in People

What's up at GoCardless: November 2016

📷 Matt Heath @mattheath

2nd November - The DevOps Series: Insider Talks

The Insider Talks is the first event on GoCardless DevOps Event Series. Our own Chris Sinjakli presented "Lessons Learned the Hard Way: Postgres in Production at GoCardless" and Simon Vans-Colina presented "DevOps at Monzo". Stay tuned for more information on the next event!

16th November - Trans*Code London Remembrance Social

The Trans*Code community has had a busy year. It was one marked by incredible accomplishments from members of our community, but also touched by loss. One of our much loved community members, Emily Voukelatos, passed away earlier this year. Her coworkers, friends and members of the Trans*Code community created an event to gather and remember her, while looking back at the year that's ended and forward to the one ahead.

21st November - The Family. Stop Paying for It: How to Not Waste Money as an Entrepreneur, by Oussama Ammar

Join TheFamily for a talk by Oussama Ammar, Co-founder & Partner at TheFamily, to hear about how you can stop wasting cash. 💸


Wondering what we’re up to next month?

in Business

GoCardless helps Bacs break new records

Bacs broke new records recently when it processed the staggering figure of 109.3 million payments in just one day. The figure, achieved in September, overtakes the previous daily high of 103.7 million transactions, recorded in April, and represented an increase of 5.4%.

Thanks to this achievement, Bacs already looks set to overtake the figures it set in 2015, when over 6 billion transactions were processed for the first time, reaching a value of £4.6 trillion. That included an impressive 3.9 billion Direct Debits, an increase of 239 million compared to the previous year. Bacs (short for Bacs Payment Schemes Limited) is the organisation behind Direct Debit, the popular UK payment system.

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