Meet Merve: GoCardless’ first pre-sales solutions engineer
Before Merve, GoCardless technical specialists sat firmly in the ‘design and build’ corner, making sure we continue to deliver a first class product to customers. But as more and more customers experiment with our API to build their own integrations, we soon realised we needed customer-facing technical specialists who could support the sales and partnerships teams, and help our customers to envisage and plan their own Gocardless integrations. Merve Aygin joined GoCardless in March this year, as our first pre-sales solutions engineer.
What is a solutions engineer?
When a customer is considering signing up to GoCardless, I act as the primary technical lead. My job is to articulate complex technical topics and show them the value of our product by running demos. I also run integration review sessions to help them design and build a best-in-class integration with us.