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Meet Merve: GoCardless’ first pre-sales solutions engineer

Merve is GoCardless' first pre-sales solutions engineer

Before Merve, GoCardless technical specialists sat firmly in the ‘design and build’ corner, making sure we continue to deliver a first class product to customers. But as more and more customers experiment with our API to build their own integrations, we soon realised we needed customer-facing technical specialists who could support the sales and partnerships teams, and help our customers to envisage and plan their own Gocardless integrations. Merve Aygin joined GoCardless in March this year, as our first pre-sales solutions engineer.

What is a solutions engineer?

When a customer is considering signing up to GoCardless, I act as the primary technical lead. My job is to articulate complex technical topics and show them the value of our product by running demos. I also run integration review sessions to help them design and build a best-in-class integration with us.

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Where are we in October?

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We’re still catching our breath from the many exciting announcements made in September (our new funding and partnership with Sage to name a few), but October is already here and it seems we're as busy as ever...

Talks

Watch out for:

South Summit - Madrid - 4 October
Listen to Duncan Barrigan, our Head of Product Management, as he discusses helping small & medium sized enterprises grow. South Summit connects leading innovators with investors, and alongside other panelists from Fundbox, Lendix and Euronext, it’s one talk you don’t want to miss.

Data Insight Leaders Summit - Barcelona - 18 October
Want to learn how to build an analytics function? You’re in luck! Here’s your chance to hear from our Director of Data, Jim Anning, on this topic. The Data Insight Leaders Summit brings together heads of data from the most progressive companies to share their tips for success and, most importantly, learnings from not-so-perfect projects gone by.

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in Engineering, People

Internationalisation and Automation: Interning at GoCardless

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As my summer placement draws to a close, I thought I’d reflect on and share my last five months at GoCardless:

I can remember my first morning at GoCardless quite clearly; I was greeted by chocolates, a card (I know, the irony!) signed by the engineering team, a MacBook Pro waiting to be unboxed, and a GoCardless jacket hanging on the back of my chair. I instantly felt very welcome.

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How Marketing and Design teams can feel the love…❤️

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Marketing and Design are remarkably similar teams. They’re often seen as the business’s creative arms; fuelled by customer insight, constantly testing and improving their work using data.

A strong bond between these teams is essential to any growing business. Successful lines of communication as well as shared goals and learnings from their projects will enable each team to do their most impactful work.

As a Product Marketer, I work on communication pieces to support new product work, such as in-product copy, web pages, guides, sales decks, and videos. Most of the content I build requires a good amount of design input before it can be used as external facing material. Meaning I rely pretty heavily on design teams to help me do my job well.

At a high-growth company like GoCardless, we have new faces appearing all the time, including in the design and marketing teams. It’s important for teams to establish core ways of working together that won’t get diluted when new people join, or disappear completely when people move on.

To understand how Marketing and Design can work best together, I asked the teams here at GoCardless to think about what's helped or hindered them in the past. I've compiled their advice into the following six tips:

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GoCardless Career Switchers: From office manager to marketing executive

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At GoCardless, we believe in supporting our people to develop their strengths in different ways, to help them reach their full potential. Some even end up embarking on a whole new career path while still working at GoCardless.

In our new Career Switchers series we meet some of the GoCardless people who have changed careers during their time with us. First up is Sally, who started out as the GoCardless office manager, then made a big leap into the marketing team.

Who are you?

I'm Sally, I've been at GoCardless for nearly two years. I joined the company almost fresh from university, where I studied Spanish and Portuguese - and got to enjoy living abroad for a year.

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A day in the life of Partnerships Success

Who am I?

I’m Rachel and I’m a Partnership Success Manager at GoCardless. I focus on looking after and growing our existing partnerships - other businesses who offer GoCardless to their own customers.

That often means GoCardless has integrated with another software product. For example, I look after our partnership with Xero, which we’ve integrated with to enable small businesses to take Direct Debit payments via their Xero invoices.

I’d worked in partnerships for about six years before joining GoCardless, but always in the charity sector. So while this job is similar, GoCardless is a whole new environment for me.

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A day in the life of GoCardless Customer Success

Who am I?

I’m Avani Painter, and I joined GoCardless around 11 months ago as part of the Inbound Sales team. I then moved over to the Customer Success team, where I am today. My role here involves working with our biggest clients, making sure we’re managing our existing relationships effectively and finding growth opportunities.

Before joining GoCardless I worked in finance, while working on my own startup idea. When I was looking for my next career move, GoCardless seemed like the perfect combination of the two!

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in Business, People

Springtime productivity tips from GoCardless

With spring now upon us, it’s time to refresh your working day and think about how to squeeze more value from your time. Working smart is something we think about a lot at GoCardless, so here’s a selection of our favourite tips and productivity hacks. From standing desks to white noise, and clever apps to handwritten lists - we hope you’ll find some useful ideas in here to turbocharge your own workflow.

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A day in the life of developer support at GoCardless

Who am I?

I’m Nicola Pellatt and I work in the Developer Support team at GoCardless. I support merchants and partners who are building integrations using our API. My team also provides support to the rest of the company on more technical internal issues. I’ve been working here for a year and two months now - so I recently celebrated my first GoCardless birthday (and got a lovely bottle of champagne)!

What does my typical day look like?

Unlike Sam in Design and Ahmed in Legal, my typical day doesn’t start with exercise! I get into the office at around 9am and the first thing I do is grab a bagel and a cup of tea. It's always the same combination as I’m a creature of habit, but I do like to buck the office trend of coffee. That also means I don’t have to queue for the busy coffee machine!

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