in People

A day in the life of Partnerships Success

Who am I?

I’m Rachel and I’m a Partnership Success Manager at GoCardless. I focus on looking after and growing our existing partnerships - other businesses who offer GoCardless to their own customers.

That often means GoCardless has integrated with another software product. For example, I look after our partnership with Xero, which we’ve integrated with to enable small businesses to take Direct Debit payments via their Xero invoices.

I’d worked in partnerships for about six years before joining GoCardless, but always in the charity sector. So while this job is similar, GoCardless is a whole new environment for me.

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in People

A day in the life of GoCardless Customer Success

Who am I?

I’m Avani Painter, and I joined GoCardless around 11 months ago as part of the Inbound Sales team. I then moved over to the Customer Success team, where I am today. My role here involves working with our biggest clients, making sure we’re managing our existing relationships effectively and finding growth opportunities.

Before joining GoCardless I worked in finance, while working on my own startup idea. When I was looking for my next career move, GoCardless seemed like the perfect combination of the two!

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in Business, People

Springtime productivity tips from GoCardless

With spring now upon us, it’s time to refresh your working day and think about how to squeeze more value from your time. Working smart is something we think about a lot at GoCardless, so here’s a selection of our favourite tips and productivity hacks. From standing desks to white noise, and clever apps to handwritten lists - we hope you’ll find some useful ideas in here to turbocharge your own workflow.

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in People

A day in the life of developer support at GoCardless

Who am I?

I’m Nicola Pellatt and I work in the Developer Support team at GoCardless. I support merchants and partners who are building integrations using our API. My team also provides support to the rest of the company on more technical internal issues. I’ve been working here for a year and two months now - so I recently celebrated my first GoCardless birthday (and got a lovely bottle of champagne)!

What does my typical day look like?

Unlike Sam in Design and Ahmed in Legal, my typical day doesn’t start with exercise! I get into the office at around 9am and the first thing I do is grab a bagel and a cup of tea. It's always the same combination as I’m a creature of habit, but I do like to buck the office trend of coffee. That also means I don’t have to queue for the busy coffee machine!

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What keeps the GoCardless engineering team motivated?

The UK tech scene is becoming increasingly competitive, with companies constantly on the hunt for great developers to join their ranks. With so much choice out there, developers can afford to be ultra-picky when choosing a job.

Today’s tech companies offer a wide range of perks to attract the best developers ahead of the competition. These can range from office treats such as well-stocked beer fridges and team lunches, to joining bonuses, conference budgets, and company holidays.

It’s great having office pizza for lunch. But when considering that all-important next career move, many developers also search for more meaningful factors in their work environments.

GoCardless recently won the Techies 2017 prize for ‘Best Place for Developers to Work’. In the process of creating a great work environment for all our people, we’ve learned a few things about what developers want in a role.

We chatted to some of our engineering team to find out what they look for in a role and what attracted them to GoCardless.

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in People

A day in the life of a Product Designer at GoCardless

Who am I?

I’m a Product Designer here at GoCardless, which means I design the interfaces our customers use when they interact with GoCardless products.

At GoCardless, we maintain a number of products that create the experience our customers know and love. There's the dashboard, where our customers control their payments, our payment pages where they sign up new customers, and the admin screens where our operations team provide customer support.

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in People

Working with recruitment agencies: assessing effectiveness

Every company wishes that all potential candidates find them directly. However, that isn’t always the case. Although we want to keep recruitment spend to a minimum, we also need to face the fact that external agencies are one part of our sourcing strategy.

The scenario we found ourselves in about 6 months ago will be similar in other startups. We needed to grow fast and we saw numerous agencies come on board, either through contacts from hiring managers, referrals from other companies, or direct contact with the talent team. We suddenly realised we were working with about 25 agencies and we couldn't manage them effectively. It became frustrating for all parties involved.

Therefore, we decided to rethink our approach and put in place steps to get to know each agency properly, to understand how they will represent GoCardless, and how we can assess their performance. Moreover, we want to work with and manage a realistic number of relationships.

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in Announcements, People

Customer Support Interview Process

We take a lot of pride in our support team here at GoCardless. 😛

If we see a ticket that's close to breaching our service level agreement (SLA), we'll jump straight on it. Or if we notice a product update that's caused an unexpected issue, we'll quickly follow up to resolve it.

We're constantly working to improve processes, increase efficiency, and share more knowledge. Whenever our users get in touch, we have the right tools to provide a quick resolution that will minimise any disruption to their day. If we can put a smile on their face while doing so, well that’s just the icing on the cake.

We're also a team that knows how to have fun. Our Slack channel is widely revered across the company. If there were a prize for inexplicable overuse of giphys and non-stop banter, we’d win hands down. We all love getting stuck in at our company events…and the weekly Friday evening pub drinks.

Together we’ve sampled our fair share of bars and restaurants near the office, and we’ve competed in laser tag, bubble football, beer pong, and more – all in the name of creating a great team spirit.

Anyway, before we get too carried away, let’s get back to what you came here for – insights into our interview process.

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in People

What's up at GoCardless: November 2016

📷 Matt Heath @mattheath

2nd November - The DevOps Series: Insider Talks

The Insider Talks is the first event on GoCardless DevOps Event Series. Our own Chris Sinjakli presented "Lessons Learned the Hard Way: Postgres in Production at GoCardless" and Simon Vans-Colina presented "DevOps at Monzo". Stay tuned for more information on the next event!

16th November - Trans*Code London Remembrance Social

The Trans*Code community has had a busy year. It was one marked by incredible accomplishments from members of our community, but also touched by loss. One of our much loved community members, Emily Voukelatos, passed away earlier this year. Her coworkers, friends and members of the Trans*Code community created an event to gather and remember her, while looking back at the year that's ended and forward to the one ahead.

21st November - The Family. Stop Paying for It: How to Not Waste Money as an Entrepreneur, by Oussama Ammar

Join TheFamily for a talk by Oussama Ammar, Co-founder & Partner at TheFamily, to hear about how you can stop wasting cash. 💸


Wondering what we’re up to next month?

in People

How to interview at GoCardless

You’ve heard great things about GoCardless, you’ve applied for a job, and you’ve been invited for an interview – great start! Now what?

We know interviewing is hard. So we want to give you as much guidance as possible to help you succeed! Here’s what to expect, both at the telephone interview stage and in our face to face interviews.

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