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Common questions answered
To create a more diverse and inclusive workplace, where everyone can be their best self.


9% of GoCardless people identify as LGBTQ, compared to the UK benchmark of 4% (source: ons.gov.uk, May 2018).

When it comes to nationality, we’re more diverse than most, with over 35 nationalities in our team, from Algerian to Vietnamese.

A quarter of our senior leaders are women – a little higher than the UK (19%) and Fintech (17%) averages (source: ons.gov.uk, May 2018).

At the moment, we’re under-represented in ethnic groups including Black/African and Asian/Asian-British.

We have some work to do on gender diversity. We’re above the UK average for women in leadership, but behind UK averages for total percentage of women at GoCardless and women in tech roles.
Through changing the way we hire, make policies and support employees from under-represented backgrounds, we hope to become a more diverse team by 2020. We’re setting specific targets for improving gender diversity – take a look at our commitments below.

From learning how to spot common bias to understanding how under-represented groups might experience work differently, we’re shining a spotlight on diversity in the workplace.

To build a diverse team we need to improve how we hire, from tackling bias in the interview process to looking at how and where we promote our open roles.

We’re introducing leadership and mentoring programmes for under-represented groups to encourage mobility within GoCardless.

From parental leave to performance to health and wellbeing, we’re making sure our policies are fair and inclusive.


According to benchmarks, we have more women in our team than the average UK FinTech, but we still have work to do. By 2020, 45% of our team will be women, bringing us in line with the UK average overall.

By 2020, 18% of our tech roles will be filled by women, bringing us in line with the UK average. To do this, we’ll be doubling the current number of women in tech roles.

We recently achieved our target of women in leadership – reaching 25%. We want to maintain or increase this number as our team grows.

Diversity is important to both our culture and our mission. Only with a diverse team, will we be successful in enabling customers to process payments from anywhere, to anywhere, in any currency.
Carlos Gonzalez-Cadenas, CPTOHelp & resources
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