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Switching your customers to Direct Debit via GoCardless for Xero

Email template: Short payment follow up email

GoCardless
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Last editedMay 20231 min read

A short email to follow up on a payment with a method that isn't Direct Debit.

Convincing customers to switch their payment method to Direct Debit

Subject line: Thanks for your purchase. Save on your next payment

Body copy:

Hi [customer first name],

We appreciate your payment and want to thank you for being a loyal customer. Your invoice is attached below for reference. 

We now offer Direct Debit as a payment option and think you'll benefit from it. By paying with  Direct Debit, you'll enjoy the following advantages: 

  • Security made easy: Keep your payments safe with the Direct Debit Guarantee.

  • Worry-free payments: Automate your payments and never worry about manually sending a payment.

  • Bank accounts never expire: Keep your information up-to-date and your payments running smoothly.

  • Stay in control: Get notifications and cancel any time - you're in charge!

Say goodbye to manual payments and embrace the convenience of Direct Debit. 

If you're interested in using Direct Debit, please follow the steps below to set up a mandate for your next payment:

  • Step 1: Follow this link to set up your Direct Debit mandate [Insert mandate creation link]

  • Step 2: Provide your bank account number and sort code

  • Step 3: All done, your payments will be taken automatically

You will be notified by our Direct Debit provider, GoCardless, a minimum of 2 days prior to the payment being deducted from your account. 

Thanks again for your support.

Kind regards,

[Company representative]

[Company name]

PreviousFormal email template: Switching existing customers to Direct Debit

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