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Switching your customers to Direct Debit via GoCardless for Xero

Email template: Short payment follow up email

GoCardless
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Last editedMay 20231 min read

A short email to follow up on a payment with a method that isn't Direct Debit.

Convincing customers to switch their payment method to Direct Debit

Subject line: Thanks for your purchase. Save on your next payment

Body copy:

Hi [customer first name],

We appreciate your payment and want to thank you for being a loyal customer. Your invoice is attached below for reference. 

We now offer Direct Debit as a payment option and think you'll benefit from it. By paying with  Direct Debit, you'll enjoy the following advantages: 

  • Security made easy: Keep your payments safe with the Direct Debit Guarantee.

  • Worry-free payments: Automate your payments and never worry about manually sending a payment.

  • Bank accounts never expire: Keep your information up-to-date and your payments running smoothly.

  • Stay in control: Get notifications and cancel any time - you're in charge!

Say goodbye to manual payments and embrace the convenience of Direct Debit. 

If you're interested in using Direct Debit, please follow the steps below to set up a mandate for your next payment:

  • Step 1: Follow this link to set up your Direct Debit mandate [Insert mandate creation link]

  • Step 2: Provide your bank account number and sort code

  • Step 3: All done, your payments will be taken automatically

You will be notified by our Direct Debit provider, GoCardless, a minimum of 2 days prior to the payment being deducted from your account. 

Thanks again for your support.

Kind regards,

[Company representative]

[Company name]

PreviousFormal email template: Switching existing customers to Direct Debit

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Interested in automating the way you get paid? GoCardless can help
Interested in automating the way you get paid? GoCardless can help

Interested in automating the way you get paid? GoCardless can help

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