Our terms of service

Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following establishment of a new Payment Scheme Mandate and submission of a Payment Order

4 Business Days following the Payment Order

Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following submission of a Payment Order against an existing Payment Scheme Mandate

3 Business Days following the Payment Order

Latest time by which a Merchant or Customer may cancel a Payment Scheme Mandate or Payment Order

4pm 2 Business Days before the Payment Date

Time taken to complete a transfer of funds from the GoCardless Client Account to the Merchant’s Nominated Account

2 Business Days following the Payment Date

Time taken to complete a transfer of a refund from the relevant GoCardless bank account to a Customer’s bank account (assuming refund request is made before 11am on the request date)

Within 1 Business Day of the request

Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following establishment of a new Payment Scheme Mandate and submission of a Payment Order

3-6 Business Days following the Payment Order

Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following submission of a Payment Order against an existing Payment Scheme Mandate

2 Business Days following the Payment Order

Latest time by which a Merchant or Customer may cancel a Payment Scheme Mandate or Payment Order

4pm: (a) 6 Business Days before the Payment Date for the first Payment Order under a Payment Scheme Mandate or (b) 3 Business Days before the Payment Date for subsequent Payment Orders

Time taken to complete a transfer of funds from the GoCardless Client Account to the Merchant’s Nominated Account

3-4 Business Days following the Payment Date

Time taken to complete a transfer of a refund from the relevant GoCardless bank account to a Customer’s bank account (assuming refund request is made before 11am on the request date)

1 Business Day following the request

Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following establishment of a new Payment Scheme Mandate and submission of a Payment Order

2 Business Days following the Payment Order (with the Payment Scheme Mandate set up 8 Business Days prior)

Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following submission of a Payment Order against an existing Payment Scheme Mandate

2 Business Days following the Payment Order

Latest time by which a Merchant or Customer may cancel a Payment Scheme Mandate or Payment Order

2 Business Days following the Payment Date

Time taken to complete a transfer of funds from the GoCardless Client Account to the Merchant’s Nominated Account

2 Business Days following the Payment Date

Time taken to complete a transfer of a refund from the relevant GoCardless bank account to a Customer’s bank account (assuming refund request is made before 11am on the request date)

2 Business Days following the request