Our terms of service
- Introduction
- Website terms of use
- Merchant agreement
- Partner agreement
- Connected merchant agreement
- Restricted activities
- Privacy policy
Got a question? Raise a ticket with our Support team
Payment timings
| Event/request | Payment scheme | Timing |
|---|---|---|
| Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following establishment of a new Payment Scheme Mandate and submission of a Payment Order | UK Direct Debit | 4 Business Days following the Payment Order |
| SEPA | 3-6 Business Days following the Payment Order | |
| Autogiro (Sweden) | 2 Business Days following the Payment Order (with the Payment Scheme Mandate set up 8 Business Days prior) | |
| BECS (Australia) | 16:00 (GMT) 2 Business Days following the Payment Order; OR 02:00 / 03:00 (Sydney time), 1 Business Day following the Payment Order | |
| Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following submission of a Payment Order against an existing Payment Scheme Mandate | UK Direct Debit | 3 Business Days following the Payment Order |
| SEPA | 2 Business Days following the Payment Order | |
| Autogiro (Sweden) | 2 Business Days following the Payment Order | |
| BECS (Australia) | 16:00 (GMT) 2 Business Days following the Payment Order; OR 02:00 / 03:00 (Sydney time), 1 Business Day following the Payment Order | |
| Latest time by which a Merchant or Customer may cancel a Payment Scheme Mandate or Payment Order | UK Direct Debit | 4pm 2 Business Days before the Payment Date |
| SEPA | 4pm: (a) 6 Business Days before the Payment Date for the first Payment Order under a Payment Scheme Mandate or (b) 3 Business Days before the Payment Date for subsequent Payment Orders | |
| Autogiro (Sweden) | 4pm 2 Business Days before the Payment Date | |
| BECS (Australia) | 16:00 (GMT) 2 Business Days before the Payment Date; OR 02:00 / 03:00 (Sydney time), 1 Business Day before the Payment Date | |
| Time taken to complete a transfer of funds from the GoCardless Client Account to the Merchant’s Nominated Account | UK Direct Debit | 2 Business Days following the Payment Date |
| SEPA | 3-4 Business Days following the Payment Date | |
| Autogiro (Sweden) | 2 Business Days following the Payment Date | |
| BECS (Australia) | 3 Business Days following the Payment Date (for domestic payouts. Additional days apply for international payouts) | |
| Time taken to complete a transfer of a refund from the relevant GoCardless bank account to a Customer’s bank account (assuming refund request is made before 11am on the request date) | UK Direct Debit | Within 1 Business Day of the request |
| SEPA | 1 Business Day following the request | |
| Autogiro (Sweden) | 2 Business Days following the request | |
| BECS (Australia) | 2 Business Days following the request |
Help & resources
Contact us
Contact sales GB: +44 20 8338 9539 US: +1 (415) 223-0253 FR: +33 1 70 37 71 23 ES: +34 91 769 3610 help@gocardless.com
Support FAQ help@gocardless.com
GoCardless Ltd., Sutton Yard, 65 Goswell Road, London, EC1V 7EN, United Kingdom
GoCardless is regulated by the Financial Conduct Authority in the United Kingdom as an Authorised Payment Institution to collect payments across Europe.
