Event / request | Timing |
Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following establishment of a new Payment Scheme Mandate and submission of a Payment Order | 4 Business Days following the Payment Order |
Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following submission of a Payment Order against an existing Payment Scheme Mandate | 3 Business Days following the Payment Order |
Latest time by which a Merchant or Customer may cancel a Payment Scheme Mandate or Payment Order | 4pm 2 Business Days before the Payment Date |
Time taken to complete a transfer of funds from the GoCardless Client Account to the Merchant’s Nominated Account | 2 Business Days following the Payment Date |
Time taken to complete a transfer of a refund from the relevant GoCardless bank account to a Customer’s bank account (assuming refund request is made before 11am on the request date) | Within 1 Business Day of the request |
Event / request | Timing |
Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following establishment of a new Payment Scheme Mandate and submission of a Payment Order | 3-6 Business Days following the Payment Order |
Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following submission of a Payment Order against an existing Payment Scheme Mandate | 2 Business Days following the Payment Order |
Latest time by which a Merchant or Customer may cancel a Payment Scheme Mandate or Payment Order | 4pm: (a) 6 Business Days before the Payment Date for the first Payment Order under a Payment Scheme Mandate or (b) 3 Business Days before the Payment Date for subsequent Payment Orders |
Time taken to complete a transfer of funds from the GoCardless Client Account to the Merchant’s Nominated Account | 3-4 Business Days following the Payment Date |
Time taken to complete a transfer of a refund from the relevant GoCardless bank account to a Customer’s bank account (assuming refund request is made before 11am on the request date) | 1 Business Day following the request |
Event / request | Timing |
Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following establishment of a new Payment Scheme Mandate and submission of a Payment Order | 2 Business Days following the Payment Order (with the Payment Scheme Mandate set up 8 Business Days prior) |
Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following submission of a Payment Order against an existing Payment Scheme Mandate | 2 Business Days following the Payment Order |
Latest time by which a Merchant or Customer may cancel a Payment Scheme Mandate or Payment Order | 2 Business Days following the Payment Date |
Time taken to complete a transfer of funds from the GoCardless Client Account to the Merchant’s Nominated Account | 2 Business Days following the Payment Date |
Time taken to complete a transfer of a refund from the relevant GoCardless bank account to a Customer’s bank account (assuming refund request is made before 11am on the request date) | 2 Business Days following the request |
Help & resources
Contact us
Contact sales GB: +44 20 8338 9539 US: +1 (415) 223-0253 help@gocardless.com
Support FAQ help@gocardless.com
GoCardless Ltd., Sutton Yard, 65 Goswell Road, London, EC1V 7EN, United Kingdom
GoCardless is regulated by the Financial Conduct Authority in the United Kingdom as an Authorised Payment Institution to collect payments across Europe.