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How to build your new member online journey: e-Guide for membership organisations

6 steps to improving new member online engagement, satisfaction and retention.

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Retaining new members is the lifeblood of any membership organisation. In this hectic digital age, much (or even all) of a new member's journey with your organisation happens online. If you fail to make sure your online journey meets the member's needs, you will find it hard to improve retention rates.

Our new e-Guide takes an in-depth look at each key aspect of the online journey for new members, and how you can optimise every step for increased engagement, satisfaction and, of course, retention.

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