Pause your customers’ subscriptions more easily

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The GoCardless content team comprises a group of subject-matter experts in multiple fields from across GoCardless. The authors and reviewers work in the sales, marketing, legal, and finance departments. All have in-depth knowledge and experience in various aspects of payment scheme technology and the operating rules applicable to each. The team holds expertise in the well-established payment schemes such as UK Direct Debit, the European SEPA scheme, and the US ACH scheme, as well as in schemes operating in Scandinavia, Australia, and New Zealand. See full bio

Last editedApr 20201 min read

In these uncertain times, we realise that businesses and people are having to review their subscriptions. We have therefore added a new feature to make it easier for merchants using GoCardless to pause multiple customer subscriptions in one go, rather than cancelling them. The subscriptions can then be resumed when times are better.

This hopefully gives you one less thing to worry about and manage right now, and will help you to retain customers and easily restart subscription payments at a future date.

The feature is available through our API, or can be activated by contacting our Customer Support team. It will soon be available for businesses that access GoCardless via the dashboard, and for our partners that want to integrate it into their platforms.

Over 85,000 businesses use GoCardless to get paid on time. Learn more about how you can improve payment processing at your business today.

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