SUPPORT AND SERVICES
Here for your success
Our team of experts are obsessed with helping you maximise the time spent focused on what you do best and ensure you're getting the most value from GoCardless.
Our support team work around the clock 24/7 | 365 to ensure your queries are answered as quickly as possible.
Online Support Centre
Our Support Centre is home to an extensive range of articles to help you get back on track whenever a query arises.
API developer docs
Our API documentation will get you up and running with your own GoCardless integration in next to no time.
Upgrade to premium
If you're looking for an enhanced service that's tailored to you, with priority support and options including dedicated onboarding and success management, optimisation and health reviews and more, please don't hesitate to get in touch.
Extended support availability
Get support outside of your standard local business hours, up to 24/7 365 days of the year.
Accelerated response times
Receive faster responses to your queries, based on severity of issue.
Priority phone support
Skip the queues with a priority support phone line, meaning faster resolution and less downtime.
Customer Success Management
Your Customer Success Manager will work closely with you throughout your partnership with us; from initial success roadmap planning through to account reviews, optimisation and best practice opportunities, and sharing actionable industry insights.
Your onboarding manager will work alongside you throughout your setup journey, guiding you through your tailored implementation process, training your team on our product and the bank debit network, and ensuring you meet all regulatory requirements.
Payment health check
The GoCardless Payment Health Check is a full review of your usage of GoCardless, and culminates in a report of recommended improvements you can make to optimise your payment collections, usage of GoCardless, and help you get the most out of our service.