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Frequently asked questions

Paid with GoCardless? Read our FAQ for customers

Got a question? Raise a ticket with our Support team

Signing up

What do I need to sign up?

We will need some personal details to help us verify your identity and some basic information on the company or organisation you are collecting for.

How do I test out the product?

After signing up online, you can try taking a small payment of £1.00 from yourself if you'd like to test it out. It takes less than 5 minutes and is completely risk-free.Alternatively, you can sign up for a Sandbox account first. You'll get access to our API and dashboard, so you can try the GoCardless service and test your integration.

Can I sign up if I’m not a registered company?

Yes - GoCardless is available to charities, registered companies and individuals.If you’re a company but you are not registered, you should sign up as an individual. This will not affect the operation of your account.

What do I do if I’m a developer?

Developers should sign up as normal. Our API documentation can be viewed here.

Are there any commitments?

No. There are no commitments on our Standard, Advanced or Pro plans. Signing up just means that you create an account from which you can try the product; you can stop using it without paying us anything whatsoever.

Got a question? Raise a ticket with our Support team

Contact us

Sales

Contact Sales

+44 20 4579 7398

Support

Request support

+44 20 8338 9540

Seen 'GoCardless Ltd' on your bank statement? Learn more

GoCardless Ltd, Sutton Yard, 65 Goswell Road, London, EC1V 7EN, United Kingdom

GoCardless Ltd (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services.