Our team is here to help you maximize the value you get from GoCardless throughout your journey with us.
Taking the pain out of getting paid
At GoCardless, our mission is to take the pain out of getting paid so that you can focus on what you do best.
Our Customer Success Group exists to ensure we're always delivering on that promise.
Our Customer First approach
Our Customer First approach is focused on building a strong partnership that delivers ongoing value and fast-tracks your success.
We feel we have a true ally in GoCardless that can help us achieve our goal of making customers’ lives as simple as possible.
Mauro Bartoletti, Head of Digital Programs, Epson Europe
Our customer culture is focused on...
Trust
A relationship you can rely on
Inspiration
Working together to push boundaries
Advocacy
Your voice within GoCardless
Our Customer First framework
Our Customer First framework is designed to ensure we deliver the right resource, in the right way, at the right time. We map teams and individuals to your GoCardless journey with access to the information and insights you need to keep you in control.
Delivering value at every step in your GoCardless journey
It doesn’t matter if you join us on a contract or sign up to our online terms, our legal team will make sure our partnership starts on the right foot with clear guidance and no room for surprises later on.
Our team will make sure you get the best start. Whether it's learning about our product, planning a technical integration, or building a success strategy, you’re in good hands.
We'll work with you to move over existing bank debit clients, set up any custom experience components you've requested, and ensure your business successfully passes all regulatory checks.
You're now set up and ready to go!
If you want to build out a strategy for bringing new and/or existing customers onto bank debit, we can help.
Our award winning Support team will ensure you're supported throughout your journey so you can maximise your time spent on what matters most.
We'll help you to maximize process efficiencies and drive client adoption using best practice methods within a setup that's designed around you and the needs of your business.
We'll work with you to help you maximize opportunities and ensure your growth plans become a reality.
Expert help and advice
Our team of experts and product specialists are here to ensure you have the tools you need to maximise the benefits of using GoCardless throughout your journey with us.
Marios
Customer Success Manager
Jacqueline
Implementation Manager
Wajeeha
Customer Support Advocate
Amy
Partner Support Specialist
Stephanie
Account Enablement Manager
What our customers say
Your feedback is extremely important to us. It lets us validate what we're doing well and learn where we can improve.
We use multiple feedback channels to make sure we're gathering feedback throughout our GoCardless journey.
Optimising recurring payments
"When customers choose GoCardless, they stay with us for longer and they convert better."
Removing inefficiencies
"GoCardless saves us about three FTE per year, which equates to around £100,000 worth of overhead."
Error free payments
"GoCardless ensures our transactions are accurate, easy to set up and manage."
Developer friendly API
"When your engineers want to integrate with it, you know it's a scalable solution."
Increasing conversions
"We feel we have a true ally in GoCardless that can help us achieve our goals."
Automating manual processes
“Payments now take much less time, and we have greater control and visibility.”
Automated, repeatable, dependable
"In a constantly changing landscape, it's amazing to be able to lean on a partner like GoCardless."
Support and Services
Our team of experts are on hand to help you maximize the time focused on what you do best to ensure you're getting the most from GoCardless as your preferred payments solution.
