Make happy & loyal customers
Don’t let your customers churn unintentionally. Take a customer-centric approach to payments. Try the convenient and reliable way to pay, with GoCardless.
Don’t let payment failure impact customer experience
Churn is a strong indicator of overall performance, but it’s also directly related to failed payments. Hamish Wood, Senior Manager Customer Experience, explains how payments with low failure rates help keep customers happy and returning.
The right payment method impacts customer experience
13% improvement in overall customer churn after a year of using GoCardless
91% customer retention after just 3 months using GoCardless according to the IDC
5% improvement in customer retention can increase revenue by 25%-95%
Churn is a leaky bucket
Customer churn is complex and expensive. This infographic delves into the true cost of churn, how to reduce it and the impact of adding Direct Debit to your payments methods.
Is your churn problem involuntary or voluntary?
Churn rate is an important indicator of the health of your business. But, it’s not just dissatisfied customers who choose to leave. Understand how you can cost-effectively reduce churn.
![Churn is a leaky bucket]()
Churn is a leaky bucket
Customer churn is complex and expensive. This infographic delves into the true cost of churn, how to reduce it and the impact of adding Direct Debit to your payments methods.
![Is your churn problem involuntary or voluntary?]()
Is your churn problem involuntary or voluntary?
Churn rate is an important indicator of the health of your business. But, it’s not just dissatisfied customers who choose to leave. Understand how you can cost-effectively reduce churn.
How DocuSign increased Customer Lifetime Value
DocuSign needed a payment provider that was both reliable for recurring payments and preferred by customers in its key markets. Find out how they increased their customer retention with Direct Debit.
Solving the 4 key challenges of customer retention
No business wants to lose customers and Customer Lifetime Value (CLV) is a critical metric to ensure sustainable long-term growth. Get to know your customers better and keep them coming back.
![How DocuSign increased Customer Lifetime Value]()
How DocuSign increased Customer Lifetime Value
DocuSign needed a payment provider that was both reliable for recurring payments and preferred by customers in its key markets. Find out how they increased their customer retention with Direct Debit.
![Solving the 4 key challenges of customer retention]()
Solving the 4 key challenges of customer retention
No business wants to lose customers and Customer Lifetime Value (CLV) is a critical metric to ensure sustainable long-term growth. Get to know your customers better and keep them coming back.
Don’t let churn become a concern
Speak with our payments experts to learn how you can make sure your customers don’t leave unintentionally.