');--input-focus-border-color:Highlight;--input-focus-outline:1px solid Canvas;--input-unfocused-border-color:transparent;--input-disabled-border-color:transparent;--input-hover-border-color:#000}@media (forced-colors:active){:root{--input-focus-border-color:CanvasText;--input-unfocused-border-color:ActiveText;--input-disabled-border-color:GrayText;--input-hover-border-color:Highlight}.annotationLayer .buttonWidgetAnnotation.checkBox input:required,.annotationLayer .buttonWidgetAnnotation.radioButton input:required,.annotationLayer .choiceWidgetAnnotation select:required,.annotationLayer .textWidgetAnnotation input:required,.annotationLayer .textWidgetAnnotation textarea:required{outline:1.5px solid selectedItem}}.annotationLayer{--scale-factor:1;left:0;pointer-events:none;position:absolute;top:0;transform-origin:0 0}.annotationLayer section{box-sizing:border-box;pointer-events:auto;position:absolute;text-align:initial;transform-origin:0 0}.annotationLayer .buttonWidgetAnnotation.pushButton>a,.annotationLayer .linkAnnotation>a{font-size:1em;height:100%;left:0;position:absolute;top:0;width:100%}.annotationLayer .buttonWidgetAnnotation.pushButton>canvas{height:100%;width:100%}.annotationLayer .buttonWidgetAnnotation.pushButton>a:hover,.annotationLayer .linkAnnotation>a:hover{background:#ff0;box-shadow:0 2px 10px #ff0;opacity:.2}.annotationLayer .textAnnotation img{cursor:pointer;height:100%;position:absolute;width:100%}.annotationLayer .buttonWidgetAnnotation.checkBox input,.annotationLayer .buttonWidgetAnnotation.radioButton input,.annotationLayer .choiceWidgetAnnotation select,.annotationLayer .textWidgetAnnotation input,.annotationLayer .textWidgetAnnotation textarea{background-image:var(--annotation-unfocused-field-background);border:2px solid var(--input-unfocused-border-color);box-sizing:border-box;font:calc(9px*var(--scale-factor)) sans-serif;height:100%;margin:0;vertical-align:top;width:100%}.annotationLayer .buttonWidgetAnnotation.checkBox input:required,.annotationLayer .buttonWidgetAnnotation.radioButton input:required,.annotationLayer .choiceWidgetAnnotation select:required,.annotationLayer .textWidgetAnnotation input:required,.annotationLayer .textWidgetAnnotation textarea:required{outline:1.5px solid red}.annotationLayer .choiceWidgetAnnotation select option{padding:0}.annotationLayer .buttonWidgetAnnotation.radioButton input{border-radius:50%}.annotationLayer .textWidgetAnnotation textarea{resize:none}.annotationLayer .buttonWidgetAnnotation.checkBox input[disabled],.annotationLayer .buttonWidgetAnnotation.radioButton input[disabled],.annotationLayer .choiceWidgetAnnotation select[disabled],.annotationLayer .textWidgetAnnotation input[disabled],.annotationLayer .textWidgetAnnotation textarea[disabled]{background:none;border:2px solid var(--input-disabled-border-color);cursor:not-allowed}.annotationLayer .buttonWidgetAnnotation.checkBox input:hover,.annotationLayer .buttonWidgetAnnotation.radioButton input:hover,.annotationLayer .choiceWidgetAnnotation select:hover,.annotationLayer .textWidgetAnnotation input:hover,.annotationLayer .textWidgetAnnotation textarea:hover{border:2px solid var(--input-hover-border-color)}.annotationLayer .buttonWidgetAnnotation.checkBox input:hover,.annotationLayer .choiceWidgetAnnotation select:hover,.annotationLayer .textWidgetAnnotation input:hover,.annotationLayer .textWidgetAnnotation textarea:hover{border-radius:2px}.annotationLayer .choiceWidgetAnnotation select:focus,.annotationLayer .textWidgetAnnotation input:focus,.annotationLayer .textWidgetAnnotation textarea:focus{background:none;border:2px solid var(--input-focus-border-color);border-radius:2px;outline:var(--input-focus-outline)}.annotationLayer .buttonWidgetAnnotation.checkBox :focus,.annotationLayer .buttonWidgetAnnotation.radioButton :focus{background-color:transparent;background-image:none}.annotationLayer .buttonWidgetAnnotation.checkBox :focus{border:2px solid var(--input-focus-border-color);border-radius:2px;outline:var(--input-focus-outline)}.annotationLayer .buttonWidgetAnnotation.radioButton :focus{border:2px solid var(--input-focus-border-color);outline:var(--input-focus-outline)}.annotationLayer .buttonWidgetAnnotation.checkBox input:checked:after,.annotationLayer .buttonWidgetAnnotation.checkBox input:checked:before,.annotationLayer .buttonWidgetAnnotation.radioButton input:checked:before{background-color:CanvasText;content:"";display:block;position:absolute}.annotationLayer .buttonWidgetAnnotation.checkBox input:checked:after,.annotationLayer .buttonWidgetAnnotation.checkBox input:checked:before{height:80%;left:45%;width:1px}.annotationLayer .buttonWidgetAnnotation.checkBox input:checked:before{transform:rotate(45deg)}.annotationLayer .buttonWidgetAnnotation.checkBox input:checked:after{transform:rotate(-45deg)}.annotationLayer .buttonWidgetAnnotation.radioButton input:checked:before{border-radius:50%;height:50%;left:30%;top:20%;width:50%}.annotationLayer .textWidgetAnnotation input.comb{font-family:monospace;padding-left:2px;padding-right:0}.annotationLayer .textWidgetAnnotation input.comb:focus{width:103%}.annotationLayer .buttonWidgetAnnotation.checkBox input,.annotationLayer .buttonWidgetAnnotation.radioButton input{appearance:none}.annotationLayer .popupTriggerArea{height:100%;width:100%}.annotationLayer .popupWrapper{font-size:calc(9px*var(--scale-factor));min-width:calc(180px*var(--scale-factor));pointer-events:none;position:absolute;width:100%}.annotationLayer .popup{word-wrap:break-word;background-color:#ff9;border-radius:calc(2px*var(--scale-factor));box-shadow:0 calc(2px*var(--scale-factor)) calc(5px*var(--scale-factor)) #888;cursor:pointer;font:message-box;margin-left:calc(5px*var(--scale-factor));max-width:calc(180px*var(--scale-factor));padding:calc(6px*var(--scale-factor));pointer-events:auto;position:absolute;white-space:normal}.annotationLayer .popup>*{font-size:calc(9px*var(--scale-factor))}.annotationLayer .popup h1{display:inline-block}.annotationLayer .popupDate{display:inline-block;margin-left:calc(5px*var(--scale-factor))}.annotationLayer .popupContent{border-top:1px solid #333;margin-top:calc(2px*var(--scale-factor));padding-top:calc(2px*var(--scale-factor))}.annotationLayer .richText>*{font-size:calc(9px*var(--scale-factor));white-space:pre-wrap}.annotationLayer .caretAnnotation,.annotationLayer .circleAnnotation svg ellipse,.annotationLayer .fileAttachmentAnnotation,.annotationLayer .freeTextAnnotation,.annotationLayer .highlightAnnotation,.annotationLayer .inkAnnotation svg polyline,.annotationLayer .lineAnnotation svg line,.annotationLayer .polygonAnnotation svg polygon,.annotationLayer .polylineAnnotation svg polyline,.annotationLayer .squareAnnotation svg rect,.annotationLayer .squigglyAnnotation,.annotationLayer .stampAnnotation,.annotationLayer .strikeoutAnnotation,.annotationLayer .underlineAnnotation{cursor:pointer}.annotationLayer .annotationTextContent,.annotationLayer section svg{height:100%;position:absolute;width:100%}.annotationLayer .annotationTextContent{color:transparent;opacity:0;pointer-events:none;-webkit-user-select:none;user-select:none}.annotationLayer .annotationTextContent span{display:inline-block;width:100%}@font-face{font-display:swap;font-family:Averta Web;font-style:normal;font-weight:400;src:url(/content-platform/static/Averta-Regular-fd1297bf462e95eea6aa118597d8ef9e.otf) format("opentype")}@font-face{font-display:swap;font-family:Averta Web;font-style:italic;font-weight:400;src:url(/content-platform/static/Averta-RegularItalic-a93ae4a14814b0363207932e2c55e7bb.otf) format("opentype")}@font-face{font-display:swap;font-family:Averta Web;font-style:normal;font-weight:600;src:url(/content-platform/static/Averta-Semibold-3cbea55cef956724c095d3faa96ac883.otf) format("opentype")}@font-face{font-display:swap;font-family:Averta Web;font-style:italic;font-weight:600;src:url(/content-platform/static/Averta-SemiboldItalic-7962116f4e3c788c3df34f71cb41f4c1.otf) format("opentype")}@font-face{font-display:swap;font-family:"PT Serif";font-style:normal;font-weight:400;src:url(/content-platform/static/PT_Serif-Web-Regular-a12d02e92a52545c0e252cb52e59a199.ttf) format("truetype")}@font-face{font-display:swap;font-family:"PT Serif";font-style:italic;font-weight:400;src:url(/content-platform/static/PT_Serif-Web-Italic-fbc44e1e589cb892ee02348b2a8a348c.ttf) format("truetype")}@font-face{font-display:swap;font-family:"PT Serif";font-style:normal;font-weight:600;src:url(/content-platform/static/PT_Serif-Web-Bold-f86a6a1831027140ee56a79917cdd50d.ttf) format("truetype")}@font-face{font-display:swap;font-family:"PT Serif";font-style:italic;font-weight:600;src:url(/content-platform/static/PT_Serif-Web-BoldItalic-dc0d330f07cb434d3df2ada512eeb3b3.ttf) format("truetype")}@font-face{font-display:swap;font-family:Simplon Mono;font-style:normal;font-weight:400;src:url(/content-platform/static/SimplonMono-Regular-f7db758b4f03c8b9179c1d8fe0bb44f8.woff2) format("woff2"),url(/content-platform/static/SimplonMono-Regular-4873b89276459e0daae704dc30e2966d.woff) format("woff")}@font-face{font-display:swap;font-family:Haffer;font-style:normal;font-weight:400;src:url(/content-platform/static/HafferXH-Regular-5aabd3cd7105e25df233f608f2d66bc2.otf) format("opentype")}@font-face{font-display:swap;font-family:Haffer;font-style:italic;font-weight:400;src:url(/content-platform/static/HafferXH-RegularItalic-8cc7af3f0d75ba1b610a1b1878ea5eee.otf) format("opentype")}@font-face{font-display:swap;font-family:Haffer;font-style:normal;font-weight:500;src:url(/content-platform/static/HafferXH-Medium-dae5509349255a527ba6223b40257a7c.otf) format("opentype")}@font-face{font-display:swap;font-family:Haffer;font-style:normal;font-weight:600;src:url(/content-platform/static/HafferXH-SemiBold-64a01291b8f7380359bb3642c1b1e00a.otf) format("opentype")}@font-face{font-display:swap;font-family:Haffer;font-style:italic;font-weight:600;src:url(/content-platform/static/HafferXH-SemiBoldItalic-869dd4deb4c6e290c1aaf1e6a8670036.otf) format("opentype")}@font-face{font-display:swap;font-family:Nudge;font-style:normal;font-weight:100;src:url(/content-platform/static/VCNudge-Thin-09f2315fb254f9dc017f0e4983166415.otf) format("opentype")}@font-face{font-display:swap;font-family:Nudge;font-style:normal;font-weight:300;src:url(/content-platform/static/VCNudge-Light-dc44d09f0564da3a5f46801b8bb26cd8.otf) format("opentype")}@font-face{font-display:swap;font-family:Nudge;font-style:normal;font-weight:400;src:url(/content-platform/static/VCNudge-Regular-be0a147c918c6bec670c17f5204784bb.otf) format("opentype")}@font-face{font-display:swap;font-family:Nudge;font-style:normal;font-weight:700;src:url(/content-platform/static/VCNudge-Bold-822d17e33e72d439ad42d99a75ae6df0.otf) format("opentype")}@font-face{font-display:swap;font-family:Nudge;font-style:normal;font-weight:800;src:url(/content-platform/static/VCNudge-ExtraBold-a2d0723b460f32bc659ad1670a00ae22.otf) format("opentype")}@font-face{font-display:swap;font-family:Nudge;font-style:normal;font-weight:900;src:url(/content-platform/static/VCNudge-Black-9e870be920be60c228f9a4affa885f8d.otf) format("opentype")}@font-face{font-display:swap;font-family:Para;font-style:normal;font-weight:300;src:url(/content-platform/static/Para-Central-Light-b0a58901815efc51b2b07b595eca45f7.otf) format("opentype")}@font-face{font-display:swap;font-family:Para;font-style:italic;font-weight:300;src:url(/content-platform/static/Para-Central-Light-Italic-48e4a958a048c612c6a0927f538018b8.otf) format("opentype")}@font-face{font-display:swap;font-family:Para;font-style:normal;font-weight:400;src:url(/content-platform/static/Para-Central-Regular-03a3a49a91a9bbf991dd6263feab3975.otf) format("opentype")}@font-face{font-display:swap;font-family:Para;font-style:normal;font-weight:700;src:url(/content-platform/static/Para-Central-Bold-3107caa8a871d45bb00cb084bcc8ffc1.otf) format("opentype")}@font-face{font-display:swap;font-family:DM Mono;font-style:normal;font-weight:300;src:url(/content-platform/static/DMMono-Light-2cf6d0b2de012ff294ce86eecb4263e5.ttf) format("truetype")}@font-face{font-display:swap;font-family:DM Mono;font-style:italic;font-weight:300;src:url(/content-platform/static/DMMono-LightItalic-0e20bf0432fcf702ef0306184759a593.ttf) format("truetype")}@font-face{font-display:swap;font-family:DM Mono;font-style:normal;font-weight:400;src:url(/content-platform/static/DMMono-Regular-15edd89a6460acfb1a86017399e47a1f.ttf) format("truetype")}@font-face{font-display:swap;font-family:DM Mono;font-style:italic;font-weight:400;src:url(/content-platform/static/DMMono-Italic-6b7b77e96ef2aa8ec8fffe2e28239719.ttf) format("truetype")}@font-face{font-display:swap;font-family:DM Mono;font-style:normal;font-weight:500;src:url(/content-platform/static/DMMono-Medium-50d7af0bb966bc0570a212128d7ab24d.ttf) format("truetype")}@font-face{font-display:swap;font-family:DM Mono;font-style:italic;font-weight:500;src:url(/content-platform/static/DMMono-MediumItalic-85bff8703124566bb1a660afda35365b.ttf) format("truetype")}body,html{box-sizing:border-box;margin:0;padding:0}code[class*=language-],pre[class*=language-]{word-wrap:normal;background:none;color:#000;font-family:Consolas,Monaco,Andale Mono,Ubuntu Mono,monospace;font-size:1em;-webkit-hyphens:none;hyphens:none;line-height:1.5;tab-size:4;text-align:left;text-shadow:0 1px #fff;white-space:pre;word-break:normal;word-spacing:normal}code[class*=language-] ::selection,code[class*=language-]::selection,pre[class*=language-] ::selection,pre[class*=language-]::selection{background:#b3d4fc;text-shadow:none}@media print{code[class*=language-],pre[class*=language-]{text-shadow:none}}pre[class*=language-]{margin:.5em 0;overflow:auto;padding:1em}:not(pre)>code[class*=language-],pre[class*=language-]{background:#f5f2f0}:not(pre)>code[class*=language-]{border-radius:.3em;padding:.1em;white-space:normal}.token.cdata,.token.comment,.token.doctype,.token.prolog{color:#708090}.token.punctuation{color:#999}.token.namespace{opacity:.7}.token.boolean,.token.constant,.token.deleted,.token.number,.token.property,.token.symbol,.token.tag{color:#905}.token.attr-name,.token.builtin,.token.char,.token.inserted,.token.selector,.token.string{color:#690}.language-css .token.string,.style .token.string,.token.entity,.token.operator,.token.url{background:hsla(0,0%,100%,.5);color:#9a6e3a}.token.atrule,.token.attr-value,.token.keyword{color:#07a}.token.class-name,.token.function{color:#dd4a68}.token.important,.token.regex,.token.variable{color:#e90}.token.bold,.token.important{font-weight:700}.token.italic{font-style:italic}.token.entity{cursor:help}
Short email template: Switching existing customers to Direct Debit | GoCardless Skip to content
Switch existing customers to Direct Debit: Short email template Written by GoCardless The GoCardless content team comprises a group of subject-matter experts in multiple fields from across GoCardless.
The authors and reviewers work in the sales, marketing, legal, and finance departments. All have in-depth knowledge and experience in various aspects of payment scheme technology and the operating rules applicable to each.
The team holds expertise in the well-established payment schemes such as UK Direct Debit, the European SEPA scheme, and the US ACH scheme, as well as in schemes operating in Scandinavia, Australia, and New Zealand. See full bio Last editedOct 2023 — 1 min read
Switching customers to Direct Debit Email template: Onboarding new customers Email template: Switch existing customers Email templates: Payment follow-upSubject line: Make your payments with us hassle-free
Body copy: Hi [Customer first name],
We are delighted to have you as our customer and want to make sure you get the best experience possible. We noticed that you normally pay with [credit/debit card/digital wallet/bank transfer], and we think that you could benefit from using a different payment method.
We would like to introduce you to our preferred payment option - Direct Debit, which you can trust to make payments with us quickly and safely.
Security is our top priority: Keep your payments safe with the BECS Direct Debit protection, protecting you from payments taken in error.
Worry-free payments: Automate your payments and never worry about manually sending a payment.
Bank accounts never expire: Keep your information up-to-date and your payments running smoothly.
Stay in control: Get notifications and cancel any time - you're in charge!
Setting up a Direct Debit is simple: Follow this link to set up your Direct Debit. [Insert your mandate creation link].
Provide your account number and BSB number.
You're all set. Your payments will be taken automatically.
You will be notified by our Direct Debit provider, GoCardless, a minimum of 3 days prior to the payment being deducted from your account.
Thanks again for your support.
Kind regards,
[Company representative]
[Company name]
Contact us Seen 'GoCardless Ltd' on your bank statement? Learn more
GoCardless Ltd, 55 Collins Street, Melbourne VIC 3000, Australia
GoCardless Ltd (company registration number 07495895) is registered as a foreign company in Australia, ABN 17 606 261 74, and holds an Australian Financial Services licence (AFSL), number 478976.
Try a better way to collect payments
Try a better way to collect payments