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Switch existing customers to Direct Debit: Detailed email template

Written by

Last editedOct 20231 min read

Subject line: 

Make your payments with us hassle-free

Body copy:

Hello [Customer first name],

Thank you very much for choosing [Company name]. Attached you will find your invoice for your [purchase/payment].

Did you know there's an easier way to pay?

We now offer Direct Debit to our customers. Here are some of the benefits of using Direct Debit to pay: 

  • Security is our top priority: Keep your payments safe with the BECS Direct Debit protection, protecting you from payments taken in error.

  • Worry-free payments: Once set up, you never have to worry about manually making a payment - it works automatically.

  • Bank accounts never expire: No need to update your payment details when your card expires, as your bank account doesn't expire. 

  • Stay in control: Get notifications and cancel any time - you're in charge!

Setting up a Direct Debit is simple:

  1. Follow this link to set up your Direct Debit. [Insert your mandate creation link].

  2. Provide your account number and BSB number.

  3. You're all set. Your payments will be taken automatically.

You will be notified by our Direct Debit provider, GoCardless, a minimum of 3 days prior to the payment being deducted from your account. 

Thanks again for your support.

Kind regards, 

[Company representative]

[Company name]

PreviousSwitch existing customers to Direct Debit: Short email template

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