Payment follow-up: Short email template

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The GoCardless content team comprises a group of subject-matter experts in multiple fields from across GoCardless. The authors and reviewers work in the sales, marketing, legal, and finance departments. All have in-depth knowledge and experience in various aspects of payment scheme technology and the operating rules applicable to each. The team holds expertise in the well-established payment schemes such as UK Direct Debit, the European SEPA scheme, and the US ACH scheme, as well as in schemes operating in Scandinavia, Australia, and New Zealand. See full bio

Last editedOct 20231 min read

A short email to follow up on a payment with a method that isn't Direct Debit.

Subject line:

Thanks for your purchase. Save on your next payment

Body copy:

Hi [customer first name],

We appreciate your payment and want to thank you for being a loyal customer. Your invoice is attached below for reference.

We now offer Direct Debit as a payment option and think you'll benefit from it. You can enjoy the following advantages:

Security is our top priority: Keep your payments safe with the BECS Direct Debit protection, protecting you from payments taken in error.
Worry-free payments: Automate your payments and never worry about manually sending a payment.
Bank accounts never expire: Keep your information up-to-date and your payments running smoothly.
Stay in control: Get notifications and cancel any time - you're in charge!

Say goodbye to manual payments and embrace the convenience of Direct Debit.

Setting up a Direct Debit is simple:

Follow this link to set up your Direct Debit [Insert your mandate creation link]
Provide your account number and BSB number
All done, your payments will be taken automatically

You will be notified by our Direct Debit provider, GoCardless, a minimum of 3 days prior to the payment being deducted from your account.

Thanks again for your support.

Kind regards,

[Company representative]

[Company name]

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