Skip to content
Go to GoCardless homepage
Pricing
Log inSign up

[Report] Forrester Consulting: Recurring Payment Friction In The US

Forrester surveyed 297 US payment decision makers in mixed B2B and B2C firms and B2B-only firms, to better understand the state of recurring payments.

Scroll to learn more

The US payment landscape Is evolving, but key operational challenges hinder progress

In a world of technology advancements, businesses are constantly evolving to serve their customers. Recurring revenue models, like subscriptions or consumption-based models have become key to this evolution.

The survey found the B2B recurring payment landscape is becoming increasingly complex, resulting in lost customers, payment failures, high costs, and lower revenue impacting the wider business.

Key findings from the US spotlight:

  • The average failure rate for US businesses

  • Expected churn rates and bad debt resulting from failed payments

  • The total cost of collecting payments

  • The number of full-time employees needed to manage payment operations

Download the full report for all the important US insights, as well as recommendations on how businesses can meet ever-evolving payment challenges.

Interested in automating the way you get paid? GoCardless can help

Contact sales

Contact Us

Sales

Contact sales

help@gocardless.com

Support

help@gocardless.com

Seen 'GoCardless Ltd' on your bank statement? Learn more

GoCardless Ltd., 353 Sacramento St 9th Floor, San Francisco, CA 94111, US

GoCardless (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services.