- Invoice payments
Collect variable and ad-hoc payments
- Recurring payments
Collect subscriptions and recurring fees
- Partner integrations
- International Direct Debit
- Invoice payments
- Pricing
- Developer API
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Get help using GoCardless
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Learn more about Direct Debit
- FAQs
Common questions answered
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Frequently asked questions
Are there any additional fees?
No, there are no other fees except from those listed in the table above. We only charge for successful transactions and never for set up, implementation, chargebacks or payment failures.
Will I still be charged if a payment fails?
No. We only ever charge for successful payments.
Do you offer discounts for large transaction volumes?
Yes. GoCardless Pro fees are based on your volume of payments per month. To find out more, talk to our Sales team.
What do the min and max transaction fees mean?
For GoCardless Standard our maximum fee means you'll never pay more than €2 per transaction regardless of the transaction value. We also have a minimum transaction fee of €0.20.
Can I change plans once I’ve signed up?
Yes. Our plans are flexible so that you can move plans as necessary when your business grows and your needs evolve.
Can I use GoCardless with my existing software?
We have numerous pre-built integrations with partners across categories including accounting, membership management and subscription billing. Popular integrations include Xero, Quickbooks, Zoho, Teamup, Zuora and Chargebee. See our full list of pre-built integrations here.
Can I have my company or business name on customer bank statements if I'm using GoCardless Standard?
Yes. GoCardless Plus is an add-on to our standard package which you can activate from within GoCardless. We'll obtain an SUN (UK) or CID (Eurozone) for your business, which guarantees your name on appearing customers' bank statements when we collect payments on your behalf. This is billed at an additional €50 a month for Standard users.
Can I show my company branding to my customers throughout the payment process?
Yes. With GoCardless Pro you can build your own payment pages and customer email notifications.
I'm taking payments across the UK and Europe - can my name appear on my customer bank statements in all countries?
Yes, this requires a SUN for Bacs (UK) and a CID for SEPA (Eurozone). The fees above apply for either a SUN or a CID, so an additional monthly fee will apply if you would like both.
Can I move my existing customers to GoCardless?
Yes - there are a number of ways we can help with moving your customers to GoCardless, depending on your requirements. Get in touch to find out more
Have questions about how GoCardless can help your business?
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Contact sales +44 20 8338 9537 help@gocardless.com
Support FAQ help@gocardless.com
Seen 'GoCardless LTD' on your bank statement? Learn more
GoCardless Ltd., Sutton Yard, 65 Goswell Road, London, EC1V 7EN, United Kingdom
GoCardless is regulated by the Financial Conduct Authority in the United Kingdom as an Authorised Payment Institution to collect payments across Europe.
