Business Management
![What is CRM? A Guide For Businesses](https://images.ctfassets.net/40w0m41bmydz/3XJ0eVbjLo6c3kbDmMklvy/e6d0a752a7c017013f5cd2c26a66e15e/CDT-878_Organic_content_thumbnail_growth_01.png?w=680&h=385&q=50&fm=png)
How could CRM and CRM tools benefit your business endeavours?
![What is an oligopoly?](https://images.ctfassets.net/40w0m41bmydz/18XFs12FhSe0Ou93BDNQqc/fb343001adad54162b10b98a95fe00b8/CDT-878_Organic_content_thumbnail_starting_a_business_02.png?w=680&h=385&q=50&fm=png)
We explain the meaning of an oligopoly and why you need to understand it
![What is Monopolistic Competition?](https://images.ctfassets.net/40w0m41bmydz/6J9KrCbzMryjMmx8VOccbY/1c9169bd8b582ffb4c816e4496134130/CDT-878_Organic_content_thumbnail_starting_a_business_04.png?w=680&h=385&q=50&fm=png)
Understanding monopolistic competition can give you a competitive edge.
![What is drip pricing?](https://images.ctfassets.net/40w0m41bmydz/6J9KrCbzMryjMmx8VOccbY/1c9169bd8b582ffb4c816e4496134130/CDT-878_Organic_content_thumbnail_starting_a_business_04.png?w=680&h=385&q=50&fm=png)
Find out everything you need to know about drip pricing
![How to prevent card-not-present (CNP) fraud](https://images.ctfassets.net/40w0m41bmydz/7KSgCvElsk5XSo9NpGooKu/b1f3a44085d639cf9ca5937f829f3ec9/CDT-878_Organic_content_thumbnail_starting_a_business_01.png?w=680&h=385&q=50&fm=png)
Find out about cnp fraud and ways to prevent it
![What is Gamification in Business?](https://images.ctfassets.net/40w0m41bmydz/18XFs12FhSe0Ou93BDNQqc/fb343001adad54162b10b98a95fe00b8/CDT-878_Organic_content_thumbnail_starting_a_business_02.png?w=680&h=385&q=50&fm=png)
Learn how gamification can help you smash your business goals.
![Employee turnover: what it means and how to calculate it](https://images.ctfassets.net/40w0m41bmydz/71hnonhomQX74z5mJzYU9v/2fb189ea7f3a8db580fb6f4228f229f7/CDT-878_Organic_content_thumbnail_starting_a_business_03.png?w=680&h=385&q=50&fm=png)
Learn how employee turnover can affect a company and how to manage it
![What are semi-variable costs?](https://images.ctfassets.net/40w0m41bmydz/18XFs12FhSe0Ou93BDNQqc/fb343001adad54162b10b98a95fe00b8/CDT-878_Organic_content_thumbnail_starting_a_business_02.png?w=680&h=385&q=50&fm=png)
Learn the meaning of a semi-variable cost and its examples
![What is Agency Theory in Business?](https://images.ctfassets.net/40w0m41bmydz/71hnonhomQX74z5mJzYU9v/2fb189ea7f3a8db580fb6f4228f229f7/CDT-878_Organic_content_thumbnail_starting_a_business_03.png?w=680&h=385&q=50&fm=png)
Learn how agency theory can improve agency relationships.
![How to Improve the Financial Viability of Your Small Business](https://images.ctfassets.net/40w0m41bmydz/5tPd8B199ctdFNRAzHZoOk/5b0f1156bf615151a0bac429e31a4c3a/CDT-878_Organic_content_thumbnail_financial_mgmt_04.png?w=680&h=385&q=50&fm=png)
Improve the long term financial viability of your SME with these key steps!
![What is Management by Exception?](https://images.ctfassets.net/40w0m41bmydz/18XFs12FhSe0Ou93BDNQqc/fb343001adad54162b10b98a95fe00b8/CDT-878_Organic_content_thumbnail_starting_a_business_02.png?w=680&h=385&q=50&fm=png)
Find out about the manage by exception principle and its application
![Total Quality Management (TQM): A Complete Guide](https://images.ctfassets.net/40w0m41bmydz/18XFs12FhSe0Ou93BDNQqc/fb343001adad54162b10b98a95fe00b8/CDT-878_Organic_content_thumbnail_starting_a_business_02.png?w=680&h=385&q=50&fm=png)
Is total quality management a useful management system or has it had its day?
![What is the Programme Evaluation and Review Technique (PERT)](https://images.ctfassets.net/40w0m41bmydz/7KSgCvElsk5XSo9NpGooKu/b1f3a44085d639cf9ca5937f829f3ec9/CDT-878_Organic_content_thumbnail_starting_a_business_01.png?w=680&h=385&q=50&fm=png)
Is the Programme Evaluation & Review Technique a useful way to map a project?
![What Is greenwashing in business?](https://images.ctfassets.net/40w0m41bmydz/71hnonhomQX74z5mJzYU9v/2fb189ea7f3a8db580fb6f4228f229f7/CDT-878_Organic_content_thumbnail_starting_a_business_03.png?w=680&h=385&q=50&fm=png)
Learn how to identify greenwashing and ways to avoid it
![What is ethical investing?](https://images.ctfassets.net/40w0m41bmydz/6J9KrCbzMryjMmx8VOccbY/1c9169bd8b582ffb4c816e4496134130/CDT-878_Organic_content_thumbnail_starting_a_business_04.png?w=680&h=385&q=50&fm=png)
Learn how ethical investing can influence investors’ decision
![What is succession planning?](https://images.ctfassets.net/40w0m41bmydz/1kQ3ksHVz5b8ki7AyL84ai/f85d8f9954379f9c51620b32af19b6f9/CDT-878_Organic_content_thumbnail_financial_mgmt_01.png?w=680&h=385&q=50&fm=png)
Find out how succession planning can embed long-term success in your business
![Competitive benchmarking: what it is and how it works](https://images.ctfassets.net/40w0m41bmydz/18XFs12FhSe0Ou93BDNQqc/fb343001adad54162b10b98a95fe00b8/CDT-878_Organic_content_thumbnail_starting_a_business_02.png?w=680&h=385&q=50&fm=png)
Learn how competitive benchmarking can boost business growth
![What is a Balanced Scorecard?](https://images.ctfassets.net/40w0m41bmydz/6J9KrCbzMryjMmx8VOccbY/1c9169bd8b582ffb4c816e4496134130/CDT-878_Organic_content_thumbnail_starting_a_business_04.png?w=680&h=385&q=50&fm=png)
How can a balanced scorecard help you to manage company strategy?
![Smart Contracts Explained](https://images.ctfassets.net/40w0m41bmydz/71hnonhomQX74z5mJzYU9v/2fb189ea7f3a8db580fb6f4228f229f7/CDT-878_Organic_content_thumbnail_starting_a_business_03.png?w=680&h=385&q=50&fm=png)
How do smart contracts work and how can they improve processes & relationships?
![What is disruptive innovation?](https://images.ctfassets.net/40w0m41bmydz/7KSgCvElsk5XSo9NpGooKu/b1f3a44085d639cf9ca5937f829f3ec9/CDT-878_Organic_content_thumbnail_starting_a_business_01.png?w=680&h=385&q=50&fm=png)
Learn how disruptive innovation can determine the future of industries
![Aggregate demand](https://images.ctfassets.net/40w0m41bmydz/18XFs12FhSe0Ou93BDNQqc/fb343001adad54162b10b98a95fe00b8/CDT-878_Organic_content_thumbnail_starting_a_business_02.png?w=680&h=385&q=50&fm=png)
Learn how to calculate aggregate demand, using all its components
![How to promote your business on social media](https://images.ctfassets.net/40w0m41bmydz/6J9KrCbzMryjMmx8VOccbY/1c9169bd8b582ffb4c816e4496134130/CDT-878_Organic_content_thumbnail_starting_a_business_04.png?w=680&h=385&q=50&fm=png)
Grow your business with our social media management tips
![Top 7 tips to improve customer service](https://images.ctfassets.net/40w0m41bmydz/7KSgCvElsk5XSo9NpGooKu/b1f3a44085d639cf9ca5937f829f3ec9/CDT-878_Organic_content_thumbnail_starting_a_business_01.png?w=680&h=385&q=50&fm=png)
Create new customer service improvement strategies with our tips
![A guide to business risk assessment](https://images.ctfassets.net/40w0m41bmydz/6J9KrCbzMryjMmx8VOccbY/1c9169bd8b582ffb4c816e4496134130/CDT-878_Organic_content_thumbnail_starting_a_business_04.png?w=680&h=385&q=50&fm=png)
Identify and mitigate risk factors with a business risk assessment